[Resolved] Reliance Communications - Anil Dhirubhai Ambani Group — Ridiculous Customer service and Rude reply to customers - hopeless customer service ever seen.. | |
To, PRESIDENT and CEO, Reliance Communications, Anil Dhirubhai Ambani Group sir, here with I would like to forward you some shocking facts about the Reliance Communication Customer Care .. And would like to tell you that, it's the worst ever I had such customer service experience. Pls have a look my below conversation and you can come to know till what level they can frustrate customers.. My first ever complaining email is right into the bottom.. and above all are communication with your team with dates mentioned.. [protected][protected][protected][protected] Savita, Have you ever gone thro my complain ??? which i have written in long email at very first time ???? YOU OFFERING ME A WAIVER OF 220.60 RS/- !!!!!!!!!!!!!!!!!!! CAN YOU PLS JUSTIFY THIS WAIVER AMOUNT ??? AND IN RETURN I WILL JUSTIFY FOR WHAT I AM DEMANDING.. I AM DEMANDING BECAUSE ALL RELIANCE CUSTOMER CARE PEOPLE WHOM I NAMED CHEATED ME FOR 12 DAYS AND I LOST LOT OF BUSINESS IN THOSE 12 DAYS DUE TO MY INTERNET WAS WORKING.. AND ABOVE ALL THEY FRUSTRATE ME SO MUCH BY TELLING ME LIE ALL THE TIME AND ALSO YOUR PROJECT LEADERS HAVE TALKED TO ME VERY RUDELY SOMETIMES INSPITE OF LISTENING MY COMPLAIN. ANYWAYS, I AM NOT BEGGING FOR WAIVER , I AM DEMANDING A WAIVER WHICH SHOULD JUSTIFY MY BUSINESS LOSS. ABOUT THE PHONE, IT SHOULD NOT STOP , AS I HAVE NOT GOT ANY BILLS FROM YOURSIDE .. AND I WILL NOT PAY TILL TIME I WON'T GET PROPER WAIVER. AND IT'S BEEN 2 MONTHS , AND I AM FIGHTING FOR MY RIGHTS HERE AND YOU GIVING ME WAIVER OF 221 RS ???? AFTER WAITING FOR 2 MONTHS ???? TAKE THIS NOTE SERIUOSLY , ELSE I AM MOVING AHEAD WITH THIS TO HIGHER AUTHORITY AND OTHER NET BLOGS AND MEDIA.. WAITING FOR YOUR FASTEST REPLY NOW........ PRANAV BHATT ----- Original Message ----- From: [protected]@relianceada.com To: Pranav K Bhatt (Pinnacle Technosys) Sent: Tuesday, September 01, 2009 8:41 AM Subject: RE:'ADAG=[protected]'Reference to your mail Dear Customer, Thank you for contacting Reliance Broadband Customer Care. We regret the delay in response to your request and apologize for the inconvenience caused to you. With reference to your e-mail regarding "Waiver For Service Faults", please note that your complaint has been registered under Service Request ID[protected] and the same would be resolved from our end with the resolution that necessary waiver of Rs. 220.60/- is pass in your account. Further in reference to your mail regarding your services, please note that the services of the said number is suspended due to non-payment of the bill. Hence, we request you to make the payment of Rs. 918.24/- at the earliest and due date was 01 /September /2009. Further to inform you that kindly revert back if you have any Complaint against the customer care official or any other issue. Looking forward to serve you in the future. For additional product and service related information, you may contact us through any of the following means: Phone:[protected] from any phone (Toll free) or, [protected] from any phone. Email: [protected]@relianceada.com Website: www.rcom.co.in You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp Yours sincerely, Savita Singh Broadband Customer Care Reliance Communications. Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: Pranav K Bhatt (Pinnacle Technosys) ([protected]@pinnacletechnosys.com) Date: Tuesday, September 01, 2009 12:13 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Cc: devang.[protected]@relianceada.com (devang.[protected]@relianceada.com) Subject: Re: RE: Reference to your mail How long this will take more ?????????? Till today it's been more then a week I have received this email and no one has contacted me for the resolving my complain... Due to this my Reliance Phone also has stopped working !!! Pls get it working ... my no is :[protected] it's so frustrating customer care services I have ever experienced with !!!!!!!!!!!!!!!!!!! look at details below ............. ----- Original Message ----- From: Pranav K Bhatt (Pinnacle Technosys) To: [protected]@relianceada.com Cc: devang.[protected]@relianceada.com Sent: Tuesday, August 25, 2009 12:02 AM Subject: Re: RE:'ADAG=[protected]'Reference to your mail Dear Aman, After a long waiting , Thanx for this email. And I really hope, it would not take more then 72 hours to get in touch with me on same !! Pranav. ----- Original Message ----- From: [protected]@relianceada.com To: Pranav K Bhatt (Pinnacle Technosys) Sent: Monday, August 24, 2009 10:41 AM Subject: RE:'ADAG=[protected]'Reference to your mail Dear Customer, Greetings of the day! We regret for the delay and inconvenience caused. This is with reference to your e-mail regarding "Bill related dispute". Please note that your complaint has been registered under the Service Request ID[protected] and the same would be resolved in the next 72 hours. Further to your concern regarding "Complaint against the customer care official", please note that we have documented your complaint and forwarded the same to the concerned team who will review the same. They will be in touch with you on this subject. Kindly be assured that we would do our best to resolve your concern. We once again regret the unpleasant experience faced by you and assure you our best services in future. Looking forward to serve you in the future. For additional product and service related information, you may contact us through any of the following means: Phone:[protected] from any phone (Toll free) or, [protected] from any phone. Email: [protected]@relianceada.com Website: www.rcom.co.in You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp Yours sincerely, Amar Verma Broadband Customer Care Reliance Communications. Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: Pranav K Bhatt (Pinnacle Technosys) ([protected]@pinnacletechnosys.com) Date: Monday, August 24, 2009 04:12 PM To: Care Email ([protected]@relianceada.com) Subject: A serious complain Against Reliance Broadband internet connection and Customer care people.. Cc: devang.[protected]@relianceada.com (devang.[protected]@relianceada.com) Subject: A serious complain Against Reliance Broadband internet connection and Customer care people.. THIS HAS BEEN OVER 1 MONTHS AND I HAVE NEVER GOT ANY REPLY FROM RELIANCE PEOPLE ABOUT MY FRUSTRATING EXPERIENCE... AND COMPENSANSATION WHICH I AM ASKING.. I AM FORWRDING THIS AGAIN AND THIS TIME I AM VERY SERIOUS TO TAKE THIS CASE FURTHER MORE TO OTHER BLOGS .......... PLS LOOK AT MY DETAILS BELOW.. ----- Original Message ----- From: Pranav K Bhatt (Pinnacle Technosys) To: [protected]@relianceada.com Cc: [protected]@relianceada.com Sent: Sunday, July 19, 2009 2:12 AM Subject: A serious complain Against Reliance Broadband internet connection and Customer care people.. I SENT BELOW COMPLAINING EMAIL 2 DAYS BACK AND STILL THERE'S NO REPLY FROM YOU GUYS !!!!!!!!!!!!!!!! I AM GOING AHEAD WITH THIS COMPLAIN IF I AM NOT HEARING FROM CONCERN DEPARTMENT IN NEXT 24 HOURS. ... ----- Original Message ----- From: Pranav K Bhatt (Pinnacle Technosys) To: [protected]@relianceada.com Sent: Friday, July 17, 2009 1:07 AM Subject: A serious complain Against Reliance Broadband internet connection and Customer care people.. I WOULD NOT START THIS COMPLAIN EMAIL EVEN WITH HELLO OR DEAR.... PLS READ MY ENTIRE CASE AS BELOW.. AND RESPOND ME ASAP.. I AM THAT MUCH FRUSTRATED.. Myself Pranav Bhatt - And I own a Software Firm - Pinnacle Technosys. I work with Offfshore Consulting.. And I use internet 24*7 . I have 2 lines, one is reliance broadband which is for my personal cabin use and one is Tata VSNL for my staf[censored]se. I am using Reliance connection since last 10 months, And in past several time I had bad experiences with Reliance Customer Care but I ignored it , due to my busy schedule. But this time, Reliance staff has tried out my patience and they literally FRUSTRATE ME WITH THEIR LIES AND FALSE PROMISES AGAINST MY COMPLAIN OF INTERNET DISCONNECTION. MY ACCOUNT NO :[protected] , you can track my complain details thro this no. I LAUNCH MY COMPLAIN ON 6TH OF JULY FOR DISCONNECTION OF MY INTERNET. AS ACTUALLY INTERNET WAS COMPLETELY DOWN FROM 4TH OF JULY .. BUT I THOUGHT, AS WAN LIGHT WAS NOT ATALL WITH INDICATION , IT COULD BE A MAJOR FAULT AND RELIANCE TEAM MUST BE KNOWING THIS AND THEY WILL RESOLVE IT ASAP. BUT THAT NOT HAPPENED AND AFTER 2 DAYS OF WAITING I LAUNCHED COMPLAIN THRO RELIANCE CUSTOMER CARE ON 6TH OF JULY AT 9.30 AM AND AS USUAL THEY ASSURED ME FOR 24 HOURS TO HAVE RESOLUTION OF MY COMPLAIN. I WAITED 6 HOURS AND IN EVENING I AGAIN CALLED UP TO HAVE THE FEEDBACK BUT THEN SAID AGAIN SAME, THAT I'LL BE GETTING CALL BY THEIR CONCERN TEAM. AND IT HAD NEVER HAPPENED IN FIRST 24 HOURS. NEXT DAY MORNING I AGAIN CALLED UP AND TALKED TO EXECUTIVE AND THEY AGAIN SAID SWEETLY THAT, SOME ONE WILL BE FOLLOWING TO IT ASAP AND I'LL GET CALL AGAIN, I WAITED FEW HOURS AND IN EVENING I CALLED UP AGAIN AND TALKED TO TEAM LEADER NAMED SUJITH.. AND HE ASSURED ME THAT, I'LL GET CALL IN FEW TIME OR NEXT DAY MORNING BY RELIANCE CONCERN TEAM. BUT IT HAD NEVER HAPPENED AS USUSAL. SO, THT'S EXPERIENCE OF FIRST TEAM LEADER. ON WEDNESDAY, MORNING AGAIN SAME STORIES AND I STARTED TALKING TO YOUR NO OF SUPERWISERS AND TEAM LEADERS... THEIR NAMES ARE AS FOLLOWS :: SUPERWISERS : SUJITH VANDANA MANEET NAINA PATIL PRITI HARSHIDA TEAM LEADERS: HARDIK CYRUS ALL OF THEM HAVE GIVEN ME FALSE PROMISES ALL THRO THE WEEK AND NO ONE GOT BACK TO ME WITH THE TRUETH WHY THE INTERNET WAS DOWN FOR SO LONG.. HARDIK - TEAM LEADER GAVE ME TIME LINE OF 3 DAYS ON LAST THURSDAY AND ASSURED ME THAT IN 3 DAYS SOMEONE WILL BE CALLING YOU AND LETTING YOU KNOW ABOUT THE PROBLEM AND MY PROBLEM WILL BE RESOLVED.. BUT IT HAD NEVER HAPPENED SAME AS BEFORE. AND ON SUNDAY - 12TH JULY I CALLED UP AGAIN AND TALKED TO ONE OF YOUR SUPERWISER AGAIN WHOM I NAMED ABOVE AND THEY ASKED ME THAT ONE OF OUR TEAM LEADER WILL CALL ME IN 1 HOUR AND THIS TIME TEAM LEADER CYRUS CALLED BUT IT TOOK 1.40 HOURS .. AND NOT IN STATED TIME LINE OF 1 HOUR.. AND HE HAS SAID RIGHT CAUSE OF WHY MY INTERNET IS DOWN. So, entire 1 week , all the Reliance staff was fooling around with me by stating that my connection will be up in next 24 hours. and they were not revealing actual fact ever why my connection was down as i was asking it many time. On sunday, when cyrus said that there's a permission issue and now we can not say any timeline when this connection will be starting up ... then I said, why then Hardik given me false promise of 3 days earlier ??? Being a team leader he should not fooled me .. as all other supervisers and executives of reliance were doing with me since 1 week. Then cyrus said that, he will ask hardik to give me call on monday in evening and he will ask for clarification. But monday evening gone and no one contacted me. then, I contacted again and talked to one of your team leader again named Harshida and i asked her that, i want to talk to Manager. And she said, managers are busy with meetings and Rajeswari - A manager will call me around 8.00 pm in evening. that was talk on tuesday. But no one called me in evening atall. And I kept waited. So, Finally on next day, I could able to call one of your Manager - Jasmin..An another hopeless guy. And he listened my problem and he was explaining Reliance internal problem to me on tuesday. ARE THE CUSTOMERS THERE TO UNDERSTAND RELIANCE PROBLEM OR CUSTOMER CARE IS THERE TO UNDERSTAND CUSTOMER'S PROBLEM ????? PLS MAKE HIM UNDERSTAND THIS.. And HE asked me that, he'll be reverting me back by wednesday evening between 4..30 to 5.00 pm .. but his call was not there untill 7.30 pm in evening on 14th july.. After a long day waiting, he said me that, he is still investigating and he'll be telling me right time frame by tomorrow. Next day again he called up same time at the end of my day .. and was explaining me problem again, and I asked him that, you putting me in waiting for entire day and at the end of day you calling me and explaining me problem of reliance , I am not there atall to understand reliance problem .. ... As reliance is not there atall to understand my problem , though I am paying all the bills Reliance is not providing me any serivces and it's just fooling around with me more then a week... I could never expect a managerial level such frustrative talks with company like Reliance. At the end, Jasmin was explaining me, that he is all day busy for his other work and when he gets time, he can call me.. :) Such a nice customer care answer from a manager.. could you believe ? But still i offered him that, you include me , because it's my society permission issue and i can explain someone better in my society then you guys... And still he was just arguing with me and spoke to me very rudely that day.. Finally, on wednesday nite, local Baroda field manager called me Nayan - his mobile no : [protected] .. Now, you can call this no and ask Nayan, that how I helped in solving this problem on 16th morning. And problem got resolved..I HAD TO PUT ALL MY WORK ASIDE AND HAD HELPED RELIANCE FIELD STAFF IN RESOLVING THIS PROBLEM. BUT NOW, I WANT ALL 14 DAYS OF COMPENSATION FROM RELIANCE, AS NET WAS DOWN AND I LOST 30,000$ BUSINESS IN THOSE DAYS .. IF RELIANCE WANT I CAN PROVIDE PROOF OF LOOSING THE BUSINESS..I WOULD NOT PAY ANY BILLS FOR NEXT 6 MONTHS.. I ALSO WANT ACTIONS AGAINST RELIANCE CUSTOMER CARE STAFF WHO IS CHEATING WITH CUSTOMERS BY PROVIDING FALSE INFO AND FALSE COMMITMENTS, YOU CAN LISTEN OUR ALL RECORDED TALKS AND SEE HOW YOUR MANAGER - JASMIN HAS TALKED TO ME AT THE END. ALSO, RELIANCE CUSTOMER CARE HAS GIVEN ME LOT OF FRUSTRATION AND MENTAL STRESS ALL THESE DAYS AND I NEED COMPENSATION OF IT. IF I WOULD NOT GET ANY SATISFACTORY ANSWER FROM RELIANCE THEN, I WOULD GO TO CONSUMER COURT AND ALL MEDIA CHANNELS AND I WILL PUBLISH MY THIS EXPERIENCE OF FRUSTRATING ME MORE AND MORE.. At this moment, I would say, that, NO ONE SHOULD USE RELIANCE CUSTOMER CARE FOR COMPLAIN REQUEST. ENTIRE TEAM INCLUDING MANAGER WAS SO FOOLING AROUND WITH ME ALMOST 12 DAYS. And if I dont get a proper compensation and satisfactory answers from your side within 48 hours , then , As an end customer , I will take up further actions . Waiting for your generous reply, Sincerely, Pranav. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 198 Comments | |
Comments
SIR,
I AM HARIKUMAR FROM KOCHI-KERALA. I HAVE A WIRELESS PHONE CONNECTION #[protected]. ONCE THIS CONNECTION TERMINATED WITHOUT ANY NOTICE, I HAVE NO BILLS PENDING. SEVERAL TIMES I HAVE CONTACTED YOUR CUSTOMER CARE THROUGH PHONE NO AND EMAIL ID ASKING THE REASON FOR TERMINATION. BUT THEY NEVER GIVE ME A REASON FOR TERMINATION. I HAVE GIVEN THIS NUMBER TO MY CUSTOMERS, DUE TO TERMINATION OF THIS CONNECTION NOW I AM FACING PROBLEMS.
PLEASE LOOK IN TO THE MATTER.
REGARDS,
HARIKUMAR
[protected]
I AM HARIKUMAR FROM KOCHI-KERALA. I HAVE A WIRELESS PHONE CONNECTION #[protected]. ONCE THIS CONNECTION TERMINATED WITHOUT ANY NOTICE, I HAVE NO BILLS PENDING. SEVERAL TIMES I HAVE CONTACTED YOUR CUSTOMER CARE THROUGH PHONE NO AND EMAIL ID ASKING THE REASON FOR TERMINATION. BUT THEY NEVER GIVE ME A REASON FOR TERMINATION. I HAVE GIVEN THIS NUMBER TO MY CUSTOMERS, DUE TO TERMINATION OF THIS CONNECTION NOW I AM FACING PROBLEMS.
PLEASE LOOK IN TO THE MATTER.
REGARDS,
HARIKUMAR
[protected]
Worst Customer Service,
Dear Top Authorities,
I am writing this complaint on behalf of ppg asian paints. Each and every day we are not getting any proper response for reliance line fault and network down issues.
Kindly look into this issue on priority and help us to serve our business healthier
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Dear Top Authorities,
I am writing this complaint on behalf of ppg asian paints. Each and every day we are not getting any proper response for reliance line fault and network down issues.
Kindly look into this issue on priority and help us to serve our business healthier
To,
President & CEO,
Reliance communication
Sub :- unnecessary my mobile balance deduct & my mobile Internet is not working
Iam Nisha from delhi reliance gsm user My No. is [protected]. I had no complaints about this service before 4 days. But still i am facing same problem,
I have 99 2G mobile net pack in my mobile but it's not working last 3 days, I can't able to use Internet,
Reliance has block my customer care 198 toll free service when i call 198 computerize information is listen only they not transfer my call customer care educative.
Before blocking my number i call 198 they told server is down, they have no solution for my problem, they not take my complain not give me complain number some give me complain number after one day this also not resolve.
If i recharge my mobile amount is instantly deduct i don't know why some reply is costumer care executive they also know what will happen any one told game pack is activated and she deactivate & my balance of Rs.20 they refund me back wait 5 or 10 min i said ok thanks but i wait 1 hour and call back 198 then one executive pls. Wait 4-5 hour i said ok then told pls give me complain number he told you receive message on your mobile but iam not receive he is tell a lie, after that i recharge my mobile again amount is instantly deduct, many time i notice executive talk when he take hard drink this is also very disgusting, after that i am not able to call 198 they block me and another 2 reliance number they block (1. [protected], 2.[protected] 3. [protected])
Because of this i lose my mobile data (factory restore) & money also, face lot of problem who i call urgent situation all thinks are very bad.
Pls give me solution all this thinks...
Strongly not satisfy
President & CEO,
Reliance communication
Sub :- unnecessary my mobile balance deduct & my mobile Internet is not working
Iam Nisha from delhi reliance gsm user My No. is [protected]. I had no complaints about this service before 4 days. But still i am facing same problem,
I have 99 2G mobile net pack in my mobile but it's not working last 3 days, I can't able to use Internet,
Reliance has block my customer care 198 toll free service when i call 198 computerize information is listen only they not transfer my call customer care educative.
Before blocking my number i call 198 they told server is down, they have no solution for my problem, they not take my complain not give me complain number some give me complain number after one day this also not resolve.
If i recharge my mobile amount is instantly deduct i don't know why some reply is costumer care executive they also know what will happen any one told game pack is activated and she deactivate & my balance of Rs.20 they refund me back wait 5 or 10 min i said ok thanks but i wait 1 hour and call back 198 then one executive pls. Wait 4-5 hour i said ok then told pls give me complain number he told you receive message on your mobile but iam not receive he is tell a lie, after that i recharge my mobile again amount is instantly deduct, many time i notice executive talk when he take hard drink this is also very disgusting, after that i am not able to call 198 they block me and another 2 reliance number they block (1. [protected], 2.[protected] 3. [protected])
Because of this i lose my mobile data (factory restore) & money also, face lot of problem who i call urgent situation all thinks are very bad.
Pls give me solution all this thinks...
Strongly not satisfy
Res, Sir, ,
this is kind inform to you that..
my name is vijay kumar and i m using reliance since 2001, before you launch 500/-, phone in the market.
sir some staff of reliance communication cheated me...
the matter is..
some one call me from reliance communication and give offer to convert my prepaid phone in postpaid. and same he send Mr. praveen (M) [protected]. his senior is yogesh yadav.(m) [protected].on my home address or he collect money and document with sign. and he said my connection will be convert in within 3 Working day. date of documents given: 07 june.2013.
and 2 after one person call and ask some details about my home and me.
i said i m in home you can come and verify everything what you want.
and sir, , no one has come they just -negative my case and not refunding my money..
just suggest to me what ..i do..?
and [protected] call from this no. and were i m asking what is my file ..status so they cut my phone and not reponding.
--
this is kind inform to you that..
my name is vijay kumar and i m using reliance since 2001, before you launch 500/-, phone in the market.
sir some staff of reliance communication cheated me...
the matter is..
some one call me from reliance communication and give offer to convert my prepaid phone in postpaid. and same he send Mr. praveen (M) [protected]. his senior is yogesh yadav.(m) [protected].on my home address or he collect money and document with sign. and he said my connection will be convert in within 3 Working day. date of documents given: 07 june.2013.
and 2 after one person call and ask some details about my home and me.
i said i m in home you can come and verify everything what you want.
and sir, , no one has come they just -negative my case and not refunding my money..
just suggest to me what ..i do..?
and [protected] call from this no. and were i m asking what is my file ..status so they cut my phone and not reponding.
--
To,
President & CEO,
Reliance communication
Sub :- Service request no[protected] was not resolved
I have taken one Reliance post plan (599) from (Channel Partner Name : Shashi Enterprises, SCO-83, Sector-22, Huda Market, Opp.RPS School, Gurgaon) on 28th July 13.I have submitted all necessary documents & 450 Rs(250 Rs Security money + 200 processing fee) paid for this Plan. then I asked for slip but sales executive (Karan) told that I can’t provide the invoice slip.
Then I have complainted that & I have got the call from area Manager on 30th July 13.she has told me that sale executive have been taken wrong money (200 Rs) & she has already spoken regarding this issues .Also she told that 250 Rs will be deposited as my security money in my account and 200 Rs will be refunded to me. she told me that i will collect the refund money in the evening. My security money has not been deposited in account still.
Then I reached on Reliance shop (30 July 13) at 7.15 PM & asked for money then they have told me that we can never give me the money and started to use the local language (Mr. Yashpal & Vishal Sharma) “Agar Dhiru Bhai Ambani bhi aate hai to paisa nhi duga or jyada bolega to tumhara no. bhi block kara duga.tumse jo bhi banta hai kar lo” suddenly they are shouting with all sales executive. Then I came back.
Request you to solve my problem & I don’t want to go that shop again.
Complaint No:[protected]
Please find my trailing mail also.
Thanks & Regards
Surendra Kumar
[protected]
On Tue, Jul 30, 2013 at 10:48 PM, Surendra Kumar <[protected]@gmail.com> wrote:
Hi Sir,
This is for your kind information that I visited one the web world at Palam Vihar, Gurgaon for the activation of reliance plan. As per the process I had submitted all the necessary documents and done the payment on the counter. I requested for the slip for the payment which I did, the person on the counter started shouting & abusing me. suddenly i had a word with one of the Area Manager and came to know that the person had charged me extra money which was not as per the PLAN. He told that if Abamani will also come then also I am not going to give single peny nor the slip. Karan and Yashpal were the names of the concern sales person, he warned me that if you highlight the issue then I will black list you and your number.
Appreciate if you help me out to short out the issue, I am very much afraid and planning to file FIR against the Web world.
Call Details:-[protected]-The Concern person called me and told that its Reliance fault hence i will be getting the extra money which i paid and my service will be resume shortly.
Thanks
Surendra Kumar
President & CEO,
Reliance communication
Sub :- Service request no[protected] was not resolved
I have taken one Reliance post plan (599) from (Channel Partner Name : Shashi Enterprises, SCO-83, Sector-22, Huda Market, Opp.RPS School, Gurgaon) on 28th July 13.I have submitted all necessary documents & 450 Rs(250 Rs Security money + 200 processing fee) paid for this Plan. then I asked for slip but sales executive (Karan) told that I can’t provide the invoice slip.
Then I have complainted that & I have got the call from area Manager on 30th July 13.she has told me that sale executive have been taken wrong money (200 Rs) & she has already spoken regarding this issues .Also she told that 250 Rs will be deposited as my security money in my account and 200 Rs will be refunded to me. she told me that i will collect the refund money in the evening. My security money has not been deposited in account still.
Then I reached on Reliance shop (30 July 13) at 7.15 PM & asked for money then they have told me that we can never give me the money and started to use the local language (Mr. Yashpal & Vishal Sharma) “Agar Dhiru Bhai Ambani bhi aate hai to paisa nhi duga or jyada bolega to tumhara no. bhi block kara duga.tumse jo bhi banta hai kar lo” suddenly they are shouting with all sales executive. Then I came back.
Request you to solve my problem & I don’t want to go that shop again.
Complaint No:[protected]
Please find my trailing mail also.
Thanks & Regards
Surendra Kumar
[protected]
On Tue, Jul 30, 2013 at 10:48 PM, Surendra Kumar <[protected]@gmail.com> wrote:
Hi Sir,
This is for your kind information that I visited one the web world at Palam Vihar, Gurgaon for the activation of reliance plan. As per the process I had submitted all the necessary documents and done the payment on the counter. I requested for the slip for the payment which I did, the person on the counter started shouting & abusing me. suddenly i had a word with one of the Area Manager and came to know that the person had charged me extra money which was not as per the PLAN. He told that if Abamani will also come then also I am not going to give single peny nor the slip. Karan and Yashpal were the names of the concern sales person, he warned me that if you highlight the issue then I will black list you and your number.
Appreciate if you help me out to short out the issue, I am very much afraid and planning to file FIR against the Web world.
Call Details:-[protected]-The Concern person called me and told that its Reliance fault hence i will be getting the extra money which i paid and my service will be resume shortly.
Thanks
Surendra Kumar
sir
i have complain regarding the valueadded services that are activated without customers concern.also the socalled helpline *333 is of no use...plz get it down or lay efforts to improve it and also arrange tutorials to teach etiquates to ur employees to deal with the customers.their parents have failed to teach them so.
i have complain regarding the valueadded services that are activated without customers concern.also the socalled helpline *333 is of no use...plz get it down or lay efforts to improve it and also arrange tutorials to teach etiquates to ur employees to deal with the customers.their parents have failed to teach them so.
Dear Sir,
I had reliance broadband connection from June 2010 to Feb 2013 till i shifted to new apartment in very nearby locality.
In mid of Feb (16th Feb 2013) i called reliance customer care to shifting my internet connection. Despite of many calls to
customer care no body came to shift connection. Then around 1 month later some people came to checking whether shifting can be done or not and told that
soon the connection would be shifted. Meanwhile i get call from ABIDS reliance center requesting not to terminate the connection and it will be shifted within 1-2 weeks
and you not be charged to non-usage of the connection. Finally i waited 4-5 months and after that i didn't hear anything from reliance.
i cleared all my dues but was imposed for Rs. 500 fine for delay payment which was not fault though i paid that amount in the month of June 2013 and told customer care to terminate
my connection.
But after the June 2013 again bill of Rs. 1229 was generated without any information to me.
During whole period i got numerous call from different people claiming calling from reliance and asking the money nobody talked whether connection
is shifted or terminated. when i again contacted customer care they were not knowing any thing.
Now i am getting many calls from delhi and they are threatening me & behaving as if i am a criminal and asking me appear in Tees hazari court tomorrow with lawyer. they are mentally torturing me.
This is not a matter of few thousands rupees but I just want to know is this the way customer should be treated?
Hope to get your reply and necessary action
thanks and regards,
amit shrivastava
Hyderabad - 500079
[protected]
I had reliance broadband connection from June 2010 to Feb 2013 till i shifted to new apartment in very nearby locality.
In mid of Feb (16th Feb 2013) i called reliance customer care to shifting my internet connection. Despite of many calls to
customer care no body came to shift connection. Then around 1 month later some people came to checking whether shifting can be done or not and told that
soon the connection would be shifted. Meanwhile i get call from ABIDS reliance center requesting not to terminate the connection and it will be shifted within 1-2 weeks
and you not be charged to non-usage of the connection. Finally i waited 4-5 months and after that i didn't hear anything from reliance.
i cleared all my dues but was imposed for Rs. 500 fine for delay payment which was not fault though i paid that amount in the month of June 2013 and told customer care to terminate
my connection.
But after the June 2013 again bill of Rs. 1229 was generated without any information to me.
During whole period i got numerous call from different people claiming calling from reliance and asking the money nobody talked whether connection
is shifted or terminated. when i again contacted customer care they were not knowing any thing.
Now i am getting many calls from delhi and they are threatening me & behaving as if i am a criminal and asking me appear in Tees hazari court tomorrow with lawyer. they are mentally torturing me.
This is not a matter of few thousands rupees but I just want to know is this the way customer should be treated?
Hope to get your reply and necessary action
thanks and regards,
amit shrivastava
Hyderabad - 500079
[protected]
Dear sir/madam,
My name is Ankit manot and mobile no is [protected].
Again and again I am facing same kind of problem. I am using your mobile data plan of Rs 156 as well as your Rs 16 whatsapp plan. But you always charge/deduct amount from my main account. I am tired of complaining to you but the response i always get is " From next time this will happen".
This is my 9th time I am complaining.
I REQUEST YOU TO LOOK TO THIS MATTER SERIOUSLY OTHER WISE I WILL PORT AND APART FROM PORT I WILL NEVER EVER RECOMEND ANY ONE FOR RELIANCE.
Hope for a favourable response.
Thanking you
your's faithfully
Ankit manot
Mo-[protected]
My name is Ankit manot and mobile no is [protected].
Again and again I am facing same kind of problem. I am using your mobile data plan of Rs 156 as well as your Rs 16 whatsapp plan. But you always charge/deduct amount from my main account. I am tired of complaining to you but the response i always get is " From next time this will happen".
This is my 9th time I am complaining.
I REQUEST YOU TO LOOK TO THIS MATTER SERIOUSLY OTHER WISE I WILL PORT AND APART FROM PORT I WILL NEVER EVER RECOMEND ANY ONE FOR RELIANCE.
Hope for a favourable response.
Thanking you
your's faithfully
Ankit manot
Mo-[protected]
Respected Sir/ Mam
My problem is hanging fire since 31 january 2014. Inspite of this fact no body is paying heed. I have complained several times but no I may write here for your information that it is a talk of the town that Reliance Big Tv is one the most 3rd class, dirty, bad irresponsible and hopeless company. Nobody wants to take your connection and people are converting their connection with other companies like Tata sky and dish tv and people are advising me to do the same.What should I do? kindly reply as soon as possible.
R.K Bishnoi
[protected]
[protected]
reliance id[protected]
My problem is hanging fire since 31 january 2014. Inspite of this fact no body is paying heed. I have complained several times but no I may write here for your information that it is a talk of the town that Reliance Big Tv is one the most 3rd class, dirty, bad irresponsible and hopeless company. Nobody wants to take your connection and people are converting their connection with other companies like Tata sky and dish tv and people are advising me to do the same.What should I do? kindly reply as soon as possible.
R.K Bishnoi
[protected]
[protected]
reliance id[protected]
Hi,
Any of the call si not audible due to your network issue at New Housing board complex, please
|so need full on prioorty, My relieance number is [protected] and alt is [protected] where i will be available. really reliance is providind very poor serevicee over ther i and my father have wasted so much money due to this issue.
Any of the call si not audible due to your network issue at New Housing board complex, please
|so need full on prioorty, My relieance number is [protected] and alt is [protected] where i will be available. really reliance is providind very poor serevicee over ther i and my father have wasted so much money due to this issue.
Hi,
Thanks for providing the template revert to my query. REF NO: ID[protected] on
03/03/2014
As i have already mention in my complaint mail :: from customer care i find out the reason in "Address
verification is negative on 27th Feb2014, but the address verification has been done by RCOM authorized person on 1st March 2014. Which is not
updated in system."
1> So i like to know from the appellate authority about status of address verification done on 1st Match 2014. Which is not updated in system.
2> if my Address verification is negative on 27th Feb 2014, so can my service has been ported in to RCOM on 1st March 2014.
3> As without any address verification RCOM has migrated my service from my existing service provider and with in 24 hrs stopped my services with out any notification.
4> This scenario clearly shows lack communication between different department of RCOM and process gaps of system in RCOM due to which customer has to suffer.
Request you to look in to issue on priority and update my on issue.
RCOM Number: [protected]
Alternate contact number[protected]
Best time to contact you on the alternate number - between 9:00 am to 6:00 pm
Thanks
Thanks for providing the template revert to my query. REF NO: ID[protected] on
03/03/2014
As i have already mention in my complaint mail :: from customer care i find out the reason in "Address
verification is negative on 27th Feb2014, but the address verification has been done by RCOM authorized person on 1st March 2014. Which is not
updated in system."
1> So i like to know from the appellate authority about status of address verification done on 1st Match 2014. Which is not updated in system.
2> if my Address verification is negative on 27th Feb 2014, so can my service has been ported in to RCOM on 1st March 2014.
3> As without any address verification RCOM has migrated my service from my existing service provider and with in 24 hrs stopped my services with out any notification.
4> This scenario clearly shows lack communication between different department of RCOM and process gaps of system in RCOM due to which customer has to suffer.
Request you to look in to issue on priority and update my on issue.
RCOM Number: [protected]
Alternate contact number[protected]
Best time to contact you on the alternate number - between 9:00 am to 6:00 pm
Thanks
Hi Reliance communication Anil Dhirubhai Ambani Group,
I want to say that you have worst customer care service on this earth.
Ashish Gautam
[protected]
I want to say that you have worst customer care service on this earth.
Ashish Gautam
[protected]
Dear sir, I am sorry to say you that since long 24th of march I am
suffering a lot ...every time I am getting the commitments from
shivranjani sat elite branch ahmedabad from mr. ravi;may be he is head
& rehana chipa whom have harrresed a lot by only false committment
for my CUG connections even today also the same thing only commitment
than they said as you wish you can do anything whatever you
like...very diasappointed sir, sir the mobile no of mr. ravi
is-[protected] & rehanas no is[protected] / sir;my no is
[protected] since 9 years as wel i applied for cug connection main no is
[protected]...sir i need your help please contact & give me the
solutions as earlier so i may think further
suffering a lot ...every time I am getting the commitments from
shivranjani sat elite branch ahmedabad from mr. ravi;may be he is head
& rehana chipa whom have harrresed a lot by only false committment
for my CUG connections even today also the same thing only commitment
than they said as you wish you can do anything whatever you
like...very diasappointed sir, sir the mobile no of mr. ravi
is-[protected] & rehanas no is[protected] / sir;my no is
[protected] since 9 years as wel i applied for cug connection main no is
[protected]...sir i need your help please contact & give me the
solutions as earlier so i may think further
I am also facing same problem.
Dear Sir,
Please find enclosed herewith acknowledgement of our cheque no 41807 for Rs. 955/- submitted to your office at Bhuj and stamped by Varun Enterprises Shop no 6/7 Golden Palace Apartment Opp. GEB Office Bhuj on 6th May 14 as highlighted.
In past similar issue was faced by me and cheques for three month was kept at Varun Enterprises end.
Looking to the services I am getting and your reply asking me n no of inputs instead sending your technician for the speed issue problem you are requested to please close this account and send me the final bill.
Regards,
HP Soni
From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: 19/05/2014 3:23 PM
To: Hp Soni
Subject: 'Reliance=[protected]' Reference to your e-mail
Dear Customer,
This is with reference to your e-mail dated May13, 2014 for your Reliance Netconnect+ number [protected].
We regret the inconvenience.
For Payment :
Kindly note that the payment of Rs.955/- made on[protected] is not credited in your account.
If the amount is debited from your Bank account, kindly write to us with the following details:
• Scanned copy of Bank statement
• Alternate contact number
• Suitable time to contact you
For Speed issue :
We request you to change the network setting and perform the activities mentioned in the attachment provided.
If the issue persists, kindly write to us with the following details:
• Operating system type
• Data card / handset make and model
• Desktop / laptop make and model
• Slow speed trend (facing this problem for whole whole day / for particular time period)
• Signal strength
• Specific time/All the time
• With all the sites / for particular site facing this problem
• Pin code
• Alternate contact number
• Exact location with the landmark where problem is being faced
• Preferable time for outcall when available with system
• Is the data card is checked with the Service Center?(if yes then Job Sheet number)
We would require the same to assist you better.
Assuring you of our best services always.
Thank you for choosing Reliance.
Regards,
Nutan Sonkar
Officer-Customer Care
Reliance Communications Limited
From: hp soni
Sent: 13/05/2014 11:17 AM
To: 'netconnect.[protected]@relianceada.com'; 'rcom.[protected]@relianceebill.com'; 'Reliance Customer Care'
Subject: RE: Your Reliance E-Bill for the month Mar'14 of the Service Number [protected]
Dear Sir,
Reminder
I have not received any reply. Even after paying current month bill Rs 955/- vide cheque no 41807 Dated 3.5.2014 you are reminding me for the payment.
Please set right you Bhuj outlet to immediately bank the cheque and update your record so as to avoid such unnecessary correspondence.
Secondly I am not getting broadband speed. The dongle is always on hybrid mode and I cannot change it to High Speed. Please test my speed in evening hours after 8 PM as I am only using it in the evening.
Regards,
HP Soni
From: hp soni
Sent: 13/05/2014 10:34 AM
To: 'Reliance Customer Care'
Subject: RE: Bill Payment Reminder: Rs. 954.97 due on[protected] for Reliance No. [protected]
We have already paid the bill Rs 955/- vide cheque no 41807 Dated 3.5.2104. Please update your record and confirm.
Regards,
HP Soni
From: Reliance Customer Care [mailto:rcom.[protected]@relianceada.com]
Sent: 13/05/2014 10:05 AM
To: Hp Soni
Subject: Bill Payment Reminder: Rs. 954.97 due on[protected] for Reliance No. [protected]
Dear Customer,
Thank you for being our Valued Customer.
Your current bill for Reliance No. [protected] for the period[protected] to[protected] of Rs. 954.97 is due for payment on[protected].
May we request you to make this payment before the due date. This will ensure that your account is maintained
in good standing to prevent late payment charges from being levied.
Of course, you may have already sent the payment to us, in which case we request you to disregard this mail.
You may download the InstaCare App from the Google Play or the Windows Store on your Smartphone to manage your Reliance mobile account anytime and anywhere.
We value your relationship with us and assure you our best services at all times.
Warm Regards,
From: hp soni
Sent: 04/04/2014 10:14 AM
To: 'netconnect.[protected]@relianceada.com'; 'rcom.[protected]@relianceebill.com'
Subject: RE: Your Reliance E-Bill for the month Mar'14 of the Service Number [protected]
Dear Sir,
Please enquire at your Bhuj Gijarat Pin 370001 outlet about why they are not banking the cheque received from customers on time. Last time when such situation arises we enquired personally and found that there were about 15 cheques he was having but not banked timely. This time also cheque no. 41552/14.03.2014 for Rs. 1055/- given them on 14th is still not appearing as deposited as per message I got online on help services.
Please note that I am not going to pay any late charges and will constraint to discontinue the services.
It is not expected from a reputed company like Reliance to send message after message on my mobile no [protected] that your services will be discontinued even after paying the bill always on time.
Please check the problem with the guy at Bhuj outlet and give me remedy immediately.
Regards,
HP Soni
From: hp soni
Sent: 04/04/2014 10:05 AM
To: 'netconnect.[protected]@relianceada.com'; 'rcom.[protected]@relianceebill.com'
Subject: RE: Your Reliance E-Bill for the month Mar'14 of the Service Number [protected]
Reminder 1
From: hp soni
Sent: 01/04/2014 10:10 AM
To: 'rcom.[protected]@relianceebill.com'
Subject: RE: Your Reliance E-Bill for the month Mar'14 of the Service Number [protected]
Dear Sir,
Kindly refer mail below, it is a regular issue with Rcom that even after paying bill, cheques are not banked and outstanding are shown in next bill. We are not expecting such lapses month on month from a reputed company like you.
Kindly check with your Bhuj outlet and provide us the permanent solution.
Regards,
HP Soni
From: Prashant Vyas
Sent: 01/04/2014 9:40 AM
To: Hp Soni
Subject: RE: Your Reliance E-Bill for the month Mar'14 of the Service Number [protected]
Sir
For the Month of Feb’14 we have paid the bill vide our cheque No. 41552/14.03.2014 for Rs. 1055/- and it is given to Local Branch at Bhuj.
The cheque is not cleared from our bank till date. The local branch is not depositing the cheque timely in the bank.
This month they have charged 2 months bill by showing the last month bill as o/s.
Regards
Prashant
Dear Sir,
Please find enclosed herewith acknowledgement of our cheque no 41807 for Rs. 955/- submitted to your office at Bhuj and stamped by Varun Enterprises Shop no 6/7 Golden Palace Apartment Opp. GEB Office Bhuj on 6th May 14 as highlighted.
In past similar issue was faced by me and cheques for three month was kept at Varun Enterprises end.
Looking to the services I am getting and your reply asking me n no of inputs instead sending your technician for the speed issue problem you are requested to please close this account and send me the final bill.
Regards,
HP Soni
From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: 19/05/2014 3:23 PM
To: Hp Soni
Subject: 'Reliance=[protected]' Reference to your e-mail
Dear Customer,
This is with reference to your e-mail dated May13, 2014 for your Reliance Netconnect+ number [protected].
We regret the inconvenience.
For Payment :
Kindly note that the payment of Rs.955/- made on[protected] is not credited in your account.
If the amount is debited from your Bank account, kindly write to us with the following details:
• Scanned copy of Bank statement
• Alternate contact number
• Suitable time to contact you
For Speed issue :
We request you to change the network setting and perform the activities mentioned in the attachment provided.
If the issue persists, kindly write to us with the following details:
• Operating system type
• Data card / handset make and model
• Desktop / laptop make and model
• Slow speed trend (facing this problem for whole whole day / for particular time period)
• Signal strength
• Specific time/All the time
• With all the sites / for particular site facing this problem
• Pin code
• Alternate contact number
• Exact location with the landmark where problem is being faced
• Preferable time for outcall when available with system
• Is the data card is checked with the Service Center?(if yes then Job Sheet number)
We would require the same to assist you better.
Assuring you of our best services always.
Thank you for choosing Reliance.
Regards,
Nutan Sonkar
Officer-Customer Care
Reliance Communications Limited
From: hp soni
Sent: 13/05/2014 11:17 AM
To: 'netconnect.[protected]@relianceada.com'; 'rcom.[protected]@relianceebill.com'; 'Reliance Customer Care'
Subject: RE: Your Reliance E-Bill for the month Mar'14 of the Service Number [protected]
Dear Sir,
Reminder
I have not received any reply. Even after paying current month bill Rs 955/- vide cheque no 41807 Dated 3.5.2014 you are reminding me for the payment.
Please set right you Bhuj outlet to immediately bank the cheque and update your record so as to avoid such unnecessary correspondence.
Secondly I am not getting broadband speed. The dongle is always on hybrid mode and I cannot change it to High Speed. Please test my speed in evening hours after 8 PM as I am only using it in the evening.
Regards,
HP Soni
From: hp soni
Sent: 13/05/2014 10:34 AM
To: 'Reliance Customer Care'
Subject: RE: Bill Payment Reminder: Rs. 954.97 due on[protected] for Reliance No. [protected]
We have already paid the bill Rs 955/- vide cheque no 41807 Dated 3.5.2104. Please update your record and confirm.
Regards,
HP Soni
From: Reliance Customer Care [mailto:rcom.[protected]@relianceada.com]
Sent: 13/05/2014 10:05 AM
To: Hp Soni
Subject: Bill Payment Reminder: Rs. 954.97 due on[protected] for Reliance No. [protected]
Dear Customer,
Thank you for being our Valued Customer.
Your current bill for Reliance No. [protected] for the period[protected] to[protected] of Rs. 954.97 is due for payment on[protected].
May we request you to make this payment before the due date. This will ensure that your account is maintained
in good standing to prevent late payment charges from being levied.
Of course, you may have already sent the payment to us, in which case we request you to disregard this mail.
You may download the InstaCare App from the Google Play or the Windows Store on your Smartphone to manage your Reliance mobile account anytime and anywhere.
We value your relationship with us and assure you our best services at all times.
Warm Regards,
From: hp soni
Sent: 04/04/2014 10:14 AM
To: 'netconnect.[protected]@relianceada.com'; 'rcom.[protected]@relianceebill.com'
Subject: RE: Your Reliance E-Bill for the month Mar'14 of the Service Number [protected]
Dear Sir,
Please enquire at your Bhuj Gijarat Pin 370001 outlet about why they are not banking the cheque received from customers on time. Last time when such situation arises we enquired personally and found that there were about 15 cheques he was having but not banked timely. This time also cheque no. 41552/14.03.2014 for Rs. 1055/- given them on 14th is still not appearing as deposited as per message I got online on help services.
Please note that I am not going to pay any late charges and will constraint to discontinue the services.
It is not expected from a reputed company like Reliance to send message after message on my mobile no [protected] that your services will be discontinued even after paying the bill always on time.
Please check the problem with the guy at Bhuj outlet and give me remedy immediately.
Regards,
HP Soni
From: hp soni
Sent: 04/04/2014 10:05 AM
To: 'netconnect.[protected]@relianceada.com'; 'rcom.[protected]@relianceebill.com'
Subject: RE: Your Reliance E-Bill for the month Mar'14 of the Service Number [protected]
Reminder 1
From: hp soni
Sent: 01/04/2014 10:10 AM
To: 'rcom.[protected]@relianceebill.com'
Subject: RE: Your Reliance E-Bill for the month Mar'14 of the Service Number [protected]
Dear Sir,
Kindly refer mail below, it is a regular issue with Rcom that even after paying bill, cheques are not banked and outstanding are shown in next bill. We are not expecting such lapses month on month from a reputed company like you.
Kindly check with your Bhuj outlet and provide us the permanent solution.
Regards,
HP Soni
From: Prashant Vyas
Sent: 01/04/2014 9:40 AM
To: Hp Soni
Subject: RE: Your Reliance E-Bill for the month Mar'14 of the Service Number [protected]
Sir
For the Month of Feb’14 we have paid the bill vide our cheque No. 41552/14.03.2014 for Rs. 1055/- and it is given to Local Branch at Bhuj.
The cheque is not cleared from our bank till date. The local branch is not depositing the cheque timely in the bank.
This month they have charged 2 months bill by showing the last month bill as o/s.
Regards
Prashant
Just discount my no from your network because I already broke your SIM card due to fake commitment from your agents.
Dear Reliance Team,
I can't use your no [protected] due to network issues(1st check your network in area after sale your no) and Billing issues so please dis-connect my no today onward.
I also send a termination request last mount, and this no also terminated but i cant understand why this no is again started with-out my permission.
I have your brochure which showing me that I am getting 400 std local call n 300 sms per mouth but i din't get that this type of fake promises i getting since 1 day of activation of this no.
please help me out of your fake company, where no one know that they are selling to customer.
and today on-words if i get any call from your side i will send your a Gurgaon Consumer Court letter with your last bill, and your fake brochure.
so please do the need full.
Thank You!!!
Rajiv tanwar
Dear Reliance Team,
I can't use your no [protected] due to network issues(1st check your network in area after sale your no) and Billing issues so please dis-connect my no today onward.
I also send a termination request last mount, and this no also terminated but i cant understand why this no is again started with-out my permission.
I have your brochure which showing me that I am getting 400 std local call n 300 sms per mouth but i din't get that this type of fake promises i getting since 1 day of activation of this no.
please help me out of your fake company, where no one know that they are selling to customer.
and today on-words if i get any call from your side i will send your a Gurgaon Consumer Court letter with your last bill, and your fake brochure.
so please do the need full.
Thank You!!!
Rajiv tanwar
Dear Sir,
I am Manoj Kumar resident of sector 23 dwarka new delhi 75. I was contacted by your person named above, who falsely told me that this no shall be ported to Reliance with very good scheme within 24 hours after submission of required documents from me. I have submitted the documents on 13.05.2014 through e mail under confirmation of receipt by your above named persons. Till yet the No has not been ported to your company and also not response by your any of the officialls from your company despite my so many reminders through telephone and e mail.
This indicates the business run by your persons in the field and so many people are exploited in the field. this clearly killing the reputation of your company in the market.
Are you able to afford it, if yes keep it up and don't bother it. Finally you will certainly end up your existence in the market.
If No, then take action against the above named officials, who are working against you on your salary.
Please don't disturb any body like me.
Thanks
Manoj Kumar
[protected]
Dwarka New delhi
Reply, Reply All or F
I am Manoj Kumar resident of sector 23 dwarka new delhi 75. I was contacted by your person named above, who falsely told me that this no shall be ported to Reliance with very good scheme within 24 hours after submission of required documents from me. I have submitted the documents on 13.05.2014 through e mail under confirmation of receipt by your above named persons. Till yet the No has not been ported to your company and also not response by your any of the officialls from your company despite my so many reminders through telephone and e mail.
This indicates the business run by your persons in the field and so many people are exploited in the field. this clearly killing the reputation of your company in the market.
Are you able to afford it, if yes keep it up and don't bother it. Finally you will certainly end up your existence in the market.
If No, then take action against the above named officials, who are working against you on your salary.
Please don't disturb any body like me.
Thanks
Manoj Kumar
[protected]
Dwarka New delhi
Reply, Reply All or F
It's so obvious activity of Reliance Customer care just like killing a mosquito we do!
Our balance is waved off without any reason. If we try to lodge a complain to Customer care, we have to face an additional problem while ringing in. I try hundred times to just talk to a customer care representative but still get failure. I don't know what kind of setting they have set in their system which doesn't allow to talk to customer care representative even though I choose the right option.
Could some higher officials please address this issue? It's really too much frustrating.
Our balance is waved off without any reason. If we try to lodge a complain to Customer care, we have to face an additional problem while ringing in. I try hundred times to just talk to a customer care representative but still get failure. I don't know what kind of setting they have set in their system which doesn't allow to talk to customer care representative even though I choose the right option.
Could some higher officials please address this issue? It's really too much frustrating.
Dear Customer,
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications
Dear Customer,
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
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+91 22 3037 3333
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
The CEO
Reliance India Limited
Ref : MY MOBILE No. [protected]
Dear Sir,
This to inform you that you have suspended my prepaid mobile connection (Net and Normal) . I have already deposited refiling money on( 10.04.2013 Rs.111.00, Rs. 11.04.2013 Rs. 20.00 and 12.04.2013 Rs. 10.00 + Rs.10.00 )
but that your Company had deducted Rs. 121.00 and Net Cunnection Recharge Rs.124.00 Suspended recharge on 10.04.2013, but without any information deducted ...but after gating problem on above noted mobile, i Contract you customer care firstly connot contract your constanly, after some hours i informed then my problem . they told me wait for 2 hours, after waiting for stiputated period i against contract your customer care service but told me wait for 2 hours, and after against contract your customer care service on several time, please advice me other wise i have to shift my connection to any other connection along with my office phones, reliance and friends i am asking you to took the mother and take nesessary steps possible...
Thanking you
Your faithfully
Dipak Karmakar
Nadia, WB.
Date : 13.04.2013