[Resolved] Reliance Communications - Anil Dhirubhai Ambani Group — Ridiculous Customer service and Rude reply to customers - hopeless customer service ever seen.. | |
To, PRESIDENT and CEO, Reliance Communications, Anil Dhirubhai Ambani Group sir, here with I would like to forward you some shocking facts about the Reliance Communication Customer Care .. And would like to tell you that, it's the worst ever I had such customer service experience. Pls have a look my below conversation and you can come to know till what level they can frustrate customers.. My first ever complaining email is right into the bottom.. and above all are communication with your team with dates mentioned.. [protected][protected][protected][protected] Savita, Have you ever gone thro my complain ??? which i have written in long email at very first time ???? YOU OFFERING ME A WAIVER OF 220.60 RS/- !!!!!!!!!!!!!!!!!!! CAN YOU PLS JUSTIFY THIS WAIVER AMOUNT ??? AND IN RETURN I WILL JUSTIFY FOR WHAT I AM DEMANDING.. I AM DEMANDING BECAUSE ALL RELIANCE CUSTOMER CARE PEOPLE WHOM I NAMED CHEATED ME FOR 12 DAYS AND I LOST LOT OF BUSINESS IN THOSE 12 DAYS DUE TO MY INTERNET WAS WORKING.. AND ABOVE ALL THEY FRUSTRATE ME SO MUCH BY TELLING ME LIE ALL THE TIME AND ALSO YOUR PROJECT LEADERS HAVE TALKED TO ME VERY RUDELY SOMETIMES INSPITE OF LISTENING MY COMPLAIN. ANYWAYS, I AM NOT BEGGING FOR WAIVER , I AM DEMANDING A WAIVER WHICH SHOULD JUSTIFY MY BUSINESS LOSS. ABOUT THE PHONE, IT SHOULD NOT STOP , AS I HAVE NOT GOT ANY BILLS FROM YOURSIDE .. AND I WILL NOT PAY TILL TIME I WON'T GET PROPER WAIVER. AND IT'S BEEN 2 MONTHS , AND I AM FIGHTING FOR MY RIGHTS HERE AND YOU GIVING ME WAIVER OF 221 RS ???? AFTER WAITING FOR 2 MONTHS ???? TAKE THIS NOTE SERIUOSLY , ELSE I AM MOVING AHEAD WITH THIS TO HIGHER AUTHORITY AND OTHER NET BLOGS AND MEDIA.. WAITING FOR YOUR FASTEST REPLY NOW........ PRANAV BHATT ----- Original Message ----- From: [protected]@relianceada.com To: Pranav K Bhatt (Pinnacle Technosys) Sent: Tuesday, September 01, 2009 8:41 AM Subject: RE:'ADAG=[protected]'Reference to your mail Dear Customer, Thank you for contacting Reliance Broadband Customer Care. We regret the delay in response to your request and apologize for the inconvenience caused to you. With reference to your e-mail regarding "Waiver For Service Faults", please note that your complaint has been registered under Service Request ID[protected] and the same would be resolved from our end with the resolution that necessary waiver of Rs. 220.60/- is pass in your account. Further in reference to your mail regarding your services, please note that the services of the said number is suspended due to non-payment of the bill. Hence, we request you to make the payment of Rs. 918.24/- at the earliest and due date was 01 /September /2009. Further to inform you that kindly revert back if you have any Complaint against the customer care official or any other issue. Looking forward to serve you in the future. For additional product and service related information, you may contact us through any of the following means: Phone:[protected] from any phone (Toll free) or, [protected] from any phone. Email: [protected]@relianceada.com Website: www.rcom.co.in You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp Yours sincerely, Savita Singh Broadband Customer Care Reliance Communications. Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: Pranav K Bhatt (Pinnacle Technosys) ([protected]@pinnacletechnosys.com) Date: Tuesday, September 01, 2009 12:13 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Cc: devang.[protected]@relianceada.com (devang.[protected]@relianceada.com) Subject: Re: RE: Reference to your mail How long this will take more ?????????? Till today it's been more then a week I have received this email and no one has contacted me for the resolving my complain... Due to this my Reliance Phone also has stopped working !!! Pls get it working ... my no is :[protected] it's so frustrating customer care services I have ever experienced with !!!!!!!!!!!!!!!!!!! look at details below ............. ----- Original Message ----- From: Pranav K Bhatt (Pinnacle Technosys) To: [protected]@relianceada.com Cc: devang.[protected]@relianceada.com Sent: Tuesday, August 25, 2009 12:02 AM Subject: Re: RE:'ADAG=[protected]'Reference to your mail Dear Aman, After a long waiting , Thanx for this email. And I really hope, it would not take more then 72 hours to get in touch with me on same !! Pranav. ----- Original Message ----- From: [protected]@relianceada.com To: Pranav K Bhatt (Pinnacle Technosys) Sent: Monday, August 24, 2009 10:41 AM Subject: RE:'ADAG=[protected]'Reference to your mail Dear Customer, Greetings of the day! We regret for the delay and inconvenience caused. This is with reference to your e-mail regarding "Bill related dispute". Please note that your complaint has been registered under the Service Request ID[protected] and the same would be resolved in the next 72 hours. Further to your concern regarding "Complaint against the customer care official", please note that we have documented your complaint and forwarded the same to the concerned team who will review the same. They will be in touch with you on this subject. Kindly be assured that we would do our best to resolve your concern. We once again regret the unpleasant experience faced by you and assure you our best services in future. Looking forward to serve you in the future. For additional product and service related information, you may contact us through any of the following means: Phone:[protected] from any phone (Toll free) or, [protected] from any phone. Email: [protected]@relianceada.com Website: www.rcom.co.in You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp Yours sincerely, Amar Verma Broadband Customer Care Reliance Communications. Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: Pranav K Bhatt (Pinnacle Technosys) ([protected]@pinnacletechnosys.com) Date: Monday, August 24, 2009 04:12 PM To: Care Email ([protected]@relianceada.com) Subject: A serious complain Against Reliance Broadband internet connection and Customer care people.. Cc: devang.[protected]@relianceada.com (devang.[protected]@relianceada.com) Subject: A serious complain Against Reliance Broadband internet connection and Customer care people.. THIS HAS BEEN OVER 1 MONTHS AND I HAVE NEVER GOT ANY REPLY FROM RELIANCE PEOPLE ABOUT MY FRUSTRATING EXPERIENCE... AND COMPENSANSATION WHICH I AM ASKING.. I AM FORWRDING THIS AGAIN AND THIS TIME I AM VERY SERIOUS TO TAKE THIS CASE FURTHER MORE TO OTHER BLOGS .......... PLS LOOK AT MY DETAILS BELOW.. ----- Original Message ----- From: Pranav K Bhatt (Pinnacle Technosys) To: [protected]@relianceada.com Cc: [protected]@relianceada.com Sent: Sunday, July 19, 2009 2:12 AM Subject: A serious complain Against Reliance Broadband internet connection and Customer care people.. I SENT BELOW COMPLAINING EMAIL 2 DAYS BACK AND STILL THERE'S NO REPLY FROM YOU GUYS !!!!!!!!!!!!!!!! I AM GOING AHEAD WITH THIS COMPLAIN IF I AM NOT HEARING FROM CONCERN DEPARTMENT IN NEXT 24 HOURS. ... ----- Original Message ----- From: Pranav K Bhatt (Pinnacle Technosys) To: [protected]@relianceada.com Sent: Friday, July 17, 2009 1:07 AM Subject: A serious complain Against Reliance Broadband internet connection and Customer care people.. I WOULD NOT START THIS COMPLAIN EMAIL EVEN WITH HELLO OR DEAR.... PLS READ MY ENTIRE CASE AS BELOW.. AND RESPOND ME ASAP.. I AM THAT MUCH FRUSTRATED.. Myself Pranav Bhatt - And I own a Software Firm - Pinnacle Technosys. I work with Offfshore Consulting.. And I use internet 24*7 . I have 2 lines, one is reliance broadband which is for my personal cabin use and one is Tata VSNL for my staf[censored]se. I am using Reliance connection since last 10 months, And in past several time I had bad experiences with Reliance Customer Care but I ignored it , due to my busy schedule. But this time, Reliance staff has tried out my patience and they literally FRUSTRATE ME WITH THEIR LIES AND FALSE PROMISES AGAINST MY COMPLAIN OF INTERNET DISCONNECTION. MY ACCOUNT NO :[protected] , you can track my complain details thro this no. I LAUNCH MY COMPLAIN ON 6TH OF JULY FOR DISCONNECTION OF MY INTERNET. AS ACTUALLY INTERNET WAS COMPLETELY DOWN FROM 4TH OF JULY .. BUT I THOUGHT, AS WAN LIGHT WAS NOT ATALL WITH INDICATION , IT COULD BE A MAJOR FAULT AND RELIANCE TEAM MUST BE KNOWING THIS AND THEY WILL RESOLVE IT ASAP. BUT THAT NOT HAPPENED AND AFTER 2 DAYS OF WAITING I LAUNCHED COMPLAIN THRO RELIANCE CUSTOMER CARE ON 6TH OF JULY AT 9.30 AM AND AS USUAL THEY ASSURED ME FOR 24 HOURS TO HAVE RESOLUTION OF MY COMPLAIN. I WAITED 6 HOURS AND IN EVENING I AGAIN CALLED UP TO HAVE THE FEEDBACK BUT THEN SAID AGAIN SAME, THAT I'LL BE GETTING CALL BY THEIR CONCERN TEAM. AND IT HAD NEVER HAPPENED IN FIRST 24 HOURS. NEXT DAY MORNING I AGAIN CALLED UP AND TALKED TO EXECUTIVE AND THEY AGAIN SAID SWEETLY THAT, SOME ONE WILL BE FOLLOWING TO IT ASAP AND I'LL GET CALL AGAIN, I WAITED FEW HOURS AND IN EVENING I CALLED UP AGAIN AND TALKED TO TEAM LEADER NAMED SUJITH.. AND HE ASSURED ME THAT, I'LL GET CALL IN FEW TIME OR NEXT DAY MORNING BY RELIANCE CONCERN TEAM. BUT IT HAD NEVER HAPPENED AS USUSAL. SO, THT'S EXPERIENCE OF FIRST TEAM LEADER. ON WEDNESDAY, MORNING AGAIN SAME STORIES AND I STARTED TALKING TO YOUR NO OF SUPERWISERS AND TEAM LEADERS... THEIR NAMES ARE AS FOLLOWS :: SUPERWISERS : SUJITH VANDANA MANEET NAINA PATIL PRITI HARSHIDA TEAM LEADERS: HARDIK CYRUS ALL OF THEM HAVE GIVEN ME FALSE PROMISES ALL THRO THE WEEK AND NO ONE GOT BACK TO ME WITH THE TRUETH WHY THE INTERNET WAS DOWN FOR SO LONG.. HARDIK - TEAM LEADER GAVE ME TIME LINE OF 3 DAYS ON LAST THURSDAY AND ASSURED ME THAT IN 3 DAYS SOMEONE WILL BE CALLING YOU AND LETTING YOU KNOW ABOUT THE PROBLEM AND MY PROBLEM WILL BE RESOLVED.. BUT IT HAD NEVER HAPPENED SAME AS BEFORE. AND ON SUNDAY - 12TH JULY I CALLED UP AGAIN AND TALKED TO ONE OF YOUR SUPERWISER AGAIN WHOM I NAMED ABOVE AND THEY ASKED ME THAT ONE OF OUR TEAM LEADER WILL CALL ME IN 1 HOUR AND THIS TIME TEAM LEADER CYRUS CALLED BUT IT TOOK 1.40 HOURS .. AND NOT IN STATED TIME LINE OF 1 HOUR.. AND HE HAS SAID RIGHT CAUSE OF WHY MY INTERNET IS DOWN. So, entire 1 week , all the Reliance staff was fooling around with me by stating that my connection will be up in next 24 hours. and they were not revealing actual fact ever why my connection was down as i was asking it many time. On sunday, when cyrus said that there's a permission issue and now we can not say any timeline when this connection will be starting up ... then I said, why then Hardik given me false promise of 3 days earlier ??? Being a team leader he should not fooled me .. as all other supervisers and executives of reliance were doing with me since 1 week. Then cyrus said that, he will ask hardik to give me call on monday in evening and he will ask for clarification. But monday evening gone and no one contacted me. then, I contacted again and talked to one of your team leader again named Harshida and i asked her that, i want to talk to Manager. And she said, managers are busy with meetings and Rajeswari - A manager will call me around 8.00 pm in evening. that was talk on tuesday. But no one called me in evening atall. And I kept waited. So, Finally on next day, I could able to call one of your Manager - Jasmin..An another hopeless guy. And he listened my problem and he was explaining Reliance internal problem to me on tuesday. ARE THE CUSTOMERS THERE TO UNDERSTAND RELIANCE PROBLEM OR CUSTOMER CARE IS THERE TO UNDERSTAND CUSTOMER'S PROBLEM ????? PLS MAKE HIM UNDERSTAND THIS.. And HE asked me that, he'll be reverting me back by wednesday evening between 4..30 to 5.00 pm .. but his call was not there untill 7.30 pm in evening on 14th july.. After a long day waiting, he said me that, he is still investigating and he'll be telling me right time frame by tomorrow. Next day again he called up same time at the end of my day .. and was explaining me problem again, and I asked him that, you putting me in waiting for entire day and at the end of day you calling me and explaining me problem of reliance , I am not there atall to understand reliance problem .. ... As reliance is not there atall to understand my problem , though I am paying all the bills Reliance is not providing me any serivces and it's just fooling around with me more then a week... I could never expect a managerial level such frustrative talks with company like Reliance. At the end, Jasmin was explaining me, that he is all day busy for his other work and when he gets time, he can call me.. :) Such a nice customer care answer from a manager.. could you believe ? But still i offered him that, you include me , because it's my society permission issue and i can explain someone better in my society then you guys... And still he was just arguing with me and spoke to me very rudely that day.. Finally, on wednesday nite, local Baroda field manager called me Nayan - his mobile no : [protected] .. Now, you can call this no and ask Nayan, that how I helped in solving this problem on 16th morning. And problem got resolved..I HAD TO PUT ALL MY WORK ASIDE AND HAD HELPED RELIANCE FIELD STAFF IN RESOLVING THIS PROBLEM. BUT NOW, I WANT ALL 14 DAYS OF COMPENSATION FROM RELIANCE, AS NET WAS DOWN AND I LOST 30,000$ BUSINESS IN THOSE DAYS .. IF RELIANCE WANT I CAN PROVIDE PROOF OF LOOSING THE BUSINESS..I WOULD NOT PAY ANY BILLS FOR NEXT 6 MONTHS.. I ALSO WANT ACTIONS AGAINST RELIANCE CUSTOMER CARE STAFF WHO IS CHEATING WITH CUSTOMERS BY PROVIDING FALSE INFO AND FALSE COMMITMENTS, YOU CAN LISTEN OUR ALL RECORDED TALKS AND SEE HOW YOUR MANAGER - JASMIN HAS TALKED TO ME AT THE END. ALSO, RELIANCE CUSTOMER CARE HAS GIVEN ME LOT OF FRUSTRATION AND MENTAL STRESS ALL THESE DAYS AND I NEED COMPENSATION OF IT. IF I WOULD NOT GET ANY SATISFACTORY ANSWER FROM RELIANCE THEN, I WOULD GO TO CONSUMER COURT AND ALL MEDIA CHANNELS AND I WILL PUBLISH MY THIS EXPERIENCE OF FRUSTRATING ME MORE AND MORE.. At this moment, I would say, that, NO ONE SHOULD USE RELIANCE CUSTOMER CARE FOR COMPLAIN REQUEST. ENTIRE TEAM INCLUDING MANAGER WAS SO FOOLING AROUND WITH ME ALMOST 12 DAYS. And if I dont get a proper compensation and satisfactory answers from your side within 48 hours , then , As an end customer , I will take up further actions . Waiting for your generous reply, Sincerely, Pranav. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 198 Comments | |
Comments
Hi All, This is the time to escalate my issue to top level management .please go through the concern and resolve it on priority Note : Please check mail conversation record since 13th Feb 2014 so that all will understand the problem.
My datacard no : [protected], I requested to cancel or migrate my datacard on 13the feb 2014 but still nothing has been done, i am getting only mails reply from first and second level escalation instead of resolving my issue.There is no proper action on my request for cancellation or migration from post to prepaid since a month..So far have raised many requests but all the logs are closed without any communication to me, pls find the tickets below
[protected]Mar-2014 10:21:48 Closed 7 Days
[protected]Feb-2014 18:19:29 Closed 5 Days
[protected]Mar-2014 10:26:12 Closed 5 Days
[protected]Feb-2014 12:11:41 Closed 5 Days
.
Subscriber No Amount (Rs.) Due Date
Anandharaj M - [protected] 674.16 07/Apr/2014
Anandharaj M - [protected] 674.16 03/May/2014
Now am getting final reminder from you all the i have to pay the bill with in 7 day.. Without usage why shout i pay th ebill
My datacard no : [protected], I requested to cancel or migrate my datacard on 13the feb 2014 but still nothing has been done, i am getting only mails reply from first and second level escalation instead of resolving my issue.There is no proper action on my request for cancellation or migration from post to prepaid since a month..So far have raised many requests but all the logs are closed without any communication to me, pls find the tickets below
[protected]Mar-2014 10:21:48 Closed 7 Days
[protected]Feb-2014 18:19:29 Closed 5 Days
[protected]Mar-2014 10:26:12 Closed 5 Days
[protected]Feb-2014 12:11:41 Closed 5 Days
.
Subscriber No Amount (Rs.) Due Date
Anandharaj M - [protected] 674.16 07/Apr/2014
Anandharaj M - [protected] 674.16 03/May/2014
Now am getting final reminder from you all the i have to pay the bill with in 7 day.. Without usage why shout i pay th ebill
Aniket Khare, Pune
It has been such a horrible experience. For almost 8 months I was a charity donor of Rs. 1250 hoping that my service would improve someday. When I finally decide to move away and terminate the service, the RComm Customer Care calls up two months later telling me only my internet connection was removed while my Landline connection was never removed. All this in spite of the fact that I never had a landline connection or an instrument. And they wake up after two months to tell me this.
Then post receiving a final termination letter from RComm, their Customer Care representative calls me and says your connection is not yet terminated at all. My Goodness me!!! Bunch of leeches to the core!!! The sickest customer service ever!!! Even 1 is over-rating them!!
Customer ID:[protected].
It has been such a horrible experience. For almost 8 months I was a charity donor of Rs. 1250 hoping that my service would improve someday. When I finally decide to move away and terminate the service, the RComm Customer Care calls up two months later telling me only my internet connection was removed while my Landline connection was never removed. All this in spite of the fact that I never had a landline connection or an instrument. And they wake up after two months to tell me this.
Then post receiving a final termination letter from RComm, their Customer Care representative calls me and says your connection is not yet terminated at all. My Goodness me!!! Bunch of leeches to the core!!! The sickest customer service ever!!! Even 1 is over-rating them!!
Customer ID:[protected].
Hello Anil bayya
Mera issue 1 minute deko bays
I am customer of reliance digital TV my smart card no :[protected] am using from last 5 years ...
PreviouslPreviously on 4 Aug 14 I made service request and or tech visitevisited my premises on 7 Aug 14 after ur cate 175 deucted from my account and tech 200 rupees collected from my parents but he didn't recharge... for that purpose I make a call to care i didn't proper response from ur care people the agent name SATHESATHEESH ... Anil bayya fofor u 200 not a matter but for me I will get 38 daydays TV connection .. yek minute deko bayyaaaa...
Mera issue 1 minute deko bays
I am customer of reliance digital TV my smart card no :[protected] am using from last 5 years ...
PreviouslPreviously on 4 Aug 14 I made service request and or tech visitevisited my premises on 7 Aug 14 after ur cate 175 deucted from my account and tech 200 rupees collected from my parents but he didn't recharge... for that purpose I make a call to care i didn't proper response from ur care people the agent name SATHESATHEESH ... Anil bayya fofor u 200 not a matter but for me I will get 38 daydays TV connection .. yek minute deko bayyaaaa...
Dear All,
The worst ever experience I had during my lifetime was, after I did a brutal mistake by opting for Reliance Broadband services. From the day one I started getting a very low speed of between 0.6 Mbps to 0.7 Mbps, in spite of my payment for Plan 749 for 2Mbps. I ran from pillar to post, from customer care to Mr. Anil Ambani; but of no avail.
Lastly when I made much hue & cry, finally they kept my broadband services dead since 20/08/2014 and the customer care refused to accept my complaints. Disgusted I have to perforce disconnected the line and went for Airtel Broadband services from 21/08/2014 afternoon.
For Gods' shake no body should opt for Reliance Broadband and undergo the suffering I had undergone.
Regards,
Dr S K Mohapatra
[protected]
[protected]
[protected]
[protected]@gmail.com
The worst ever experience I had during my lifetime was, after I did a brutal mistake by opting for Reliance Broadband services. From the day one I started getting a very low speed of between 0.6 Mbps to 0.7 Mbps, in spite of my payment for Plan 749 for 2Mbps. I ran from pillar to post, from customer care to Mr. Anil Ambani; but of no avail.
Lastly when I made much hue & cry, finally they kept my broadband services dead since 20/08/2014 and the customer care refused to accept my complaints. Disgusted I have to perforce disconnected the line and went for Airtel Broadband services from 21/08/2014 afternoon.
For Gods' shake no body should opt for Reliance Broadband and undergo the suffering I had undergone.
Regards,
Dr S K Mohapatra
[protected]
[protected]
[protected]
[protected]@gmail.com
Dear All,
THIESE ARE THE COMMUNICATIONS I MADE TO RELIANCE COMMUNICATION PERSONNEL FROM TOP TO BOTTOM.
KINDLY GO THROUGH IT.
Dr S K Mohapatra
________________________________________________________________________________...⇄
01.
[protected]@relianceada.com
[19th July 5.46 PM]
COMPLAINT OF PROBLEMS/ISSUES NOT BEING RESOLVED IN R/O BROADBAND COMBO SERVICES
Dear M/S,
Thanking you and looking forward for a Inspite of my multiple complaints to one and all nothing has been done so far.
Today one gentleman from Reliance [Mr. Vinod More: Mobile No.:[protected]] came to my residence to check the speed and he found that the speed is abnormally slow, i.e. 0.55 Mbps. Also the telephone Landline under the combo plan is not functioning well. It is either noisy or dead.
After testing he told me that the speed can not be increased and I may talk to the person who has installed it.
When I spoke to Mr. Sachin [Mobile No.[protected]], the representative of Reliance Communications, who assured me of 2 Mbps speed for the Plan 749 and received the cheque on 07/07/2014; he was very arrogant and told me that his job was to collect the cheque. He also challenged me that I am free to do anything to him or against him, but he will do nothing, since it was not his job.
You would appreciate my plight, that the Broadband &
Such attitude is not acceptable and tantamount to harassment of Reliance Broadband customer. This is a blatant show of negligence and highest level o[censored]nfair trade practice. It's liable for punitive action under the prevailing Consumer law.
In view of the above I would request you to kindly resolve the issue at the earliest and do not drive me to such a desperation that I get indulged into a legal controversy.
I am a Senior Citizen and a retired Senior Level Officer from Ministry of Defence. I wish to lead a peaceful life with functional Broadband of the speed for which I have already paid. Also a trouble free Land Line from Reliance communications. I am a great Fan of Reliance [Also a shareholder of all its companies] and one of the oldest customers of BigTV. Definitely I do not deserve the treatment I am receiving presently.
quick solution.
Dr. S. K. Mohapatra
[protected]
02.
[protected]@relianceada.com
Jul 15 (10 days ago)
to me
Dear SRIKANTA,
You service request No. Your Trouble Ticket Number is: CNM[protected],
With your Reference No.[protected] has been registered with us. For any update please
mention your service request No. on the portal for live updates in the already registered FT.
Thanking you.
CNM Admin
Reliance Communications Ltd
03.
DR. SRIKANTA Mohapatra <[protected]@gmail.com>
Jul 18 (7 days ago)
to rtscnmadmin
Dear M/s,
Nothing fruitful has been done so far.The net speed is painfully between 0.65 to 0.75 Mbps only and the the land line is noisy and does not offer STD facility.
Please do the needful immediately.
Thanks.
Dr S K Mohapatra
04.
DR. SRIKANTA Mohapatra <[protected]@gmail.com>
8:58 AM (19 minutes ago) July 25th 2014
to Rcomnodaloffic.
RE:'Reliance=[protected]' Fwd: POOR SERVICES BY RELIANCE BROADBAND & LAND LINE COMBO
Dear Sir,
In spite of your policy and assurance, nothing has been done so far to resolve the complaints/problems faced by me in reference to your Broadband services and telephone services; which was established/connected from 10th July 2014. Even for a single day I have a peaceful use of the same. Most of the times, the telephone is dead or noisy. Broad band services were disrupted for 5 days and when it is resumed, the speed is only 0.75 Mbps, against the payment made for 2 Mbps. My multiple complaints to one and all have yielded nothing till now and nobody is bothered to find out and resolve my problem. This is height of apathy and unethical. r people have promised vide their mails that issue would be resolved in 24 hours, but it is regretted that even though more than 130 hours have passed, nothing has been done, rather initiated till now. Even none of your representatives also bothered to find out my problem, let alone solve/resolve it. To add my woos further, the telephone line is dead since today morning.
If this is the type and quality of services you offer, then GOD can only help your customers.
It’s high time and I am running out of patience to wait after paying for the services, even though 15 days have already passed. I have been harassed and misbehaved by your people and I reported the same. No action, neither any remorse have been shown from your team. This is disgusting and unacceptable.
May I request your esteem team to kindly do either of the two listed below:-
(01) Please resolve the issue today itself regarding speed, noisy telephone line and dead-line intermittently.
(02) If you cannot do this, please disconnect the line of Combo-services of Broadband and telephone, from tomorrow and refund my money paid to your company.
I WOULD LIKE YOU TO INTERVENE IMMEDIATELY AND RESOLVE THE ISSUE. IF IT CAN NOT BE RESOLVED PLEASE DO ME A FAVOUR BY DISCONNECTING THE SERVICES AND REFUND MY MONEY IMMEDIATELY. I BEG YOUR GOOD OFFICE TO TAKE ME OUT OF THIS MESH AND OBLIGE ME.
Regards,
Dr. S. K. Mohapatra
[protected]
05.
[protected]@relianceada.com
Jul 19 (6 days ago)
to me
Dear Mr. Mohapatra,
This is with reference to your e-mail dated July 18, 2014 your Reliance Broadband Subscriber ID[protected] and Fixed Line Phone number [protected], regarding slow speed issue, activation of STD facility and billing issue.
We regret the inconvenience.
As per the telephonic conversation had with you over the phone number [protected] (spoken with Mr. Mohapatra).
We have registered your complaint vide Service Request ID[protected] and it will be resolved within 24 hours; post which a confirmation e-mail will be sent to you from our end.
Your request for activation of STD facility has been provisioned and it will be activate within 24 hours.
For any billing issue, we request you to write to us, once the above connectivity issue gets resolved.
Be assured that we will do our best to resolve your concern.
Thank you for choosing Reliance.
Regards,
Santosh Kamble
Officer-Customer Care
Reliance Communications Limited.
06.
DR. SRIKANTA Mohapatra <[protected]@gmail.com>
Jul 19 (6 days ago)
to broadband
Dear Mr. Kamble,
Thanks for the mail.
Hope within 24 hours the issue is resolved.
I have sent another mail regarding the attitude and behaviour part of your local representatives, which is a matter of great concern.
Please also look into it.
Customers and that too Senior Citizen are to be treated properly.
Thanks,
Dr. S. K. MOHAPATRA
[protected]
[protected]
07.
From: DR. SRIKANTA Mohapatra <[protected]@gmail.com>
Date: Fri, Jul 18, 2014 at 6:50 PM
Subject: POOR SERVICES BY RELIANCE BROADBAND & LAND LINE COMBO
To: pankaj.yes.[protected]@relianceada.com
Dear Sir,
I have taken a Reliance Broadband combo plan with telephone line with speed of 2 Mbps. It was connected at my residence (B-304, Dew Drops, Vishrantwadi, Pune) on 10/07/2014 Afternoon. From 11/07/2014, it went dead. On inquiry, I was told that the fiber-optic cable was cut and it may take 02 days. Till 17/07/2014 it remained dead. All my complaints and telephone calls to local operators yielded no result. On 17/07/2014 morning it started. But the speed of net is around .65 to .75 Mbps only. When I spoke to Mr. Rajendra on [protected], he told me to send e-mail to this Id. so that the 2 Mbps speed can be activated.
I am really in problem and seek your help to resolve the issue. Kindly ensure that:
01. Net speed be restored to 2 Mbps only, for which the Plan is taken.
02. Please activate STD on my Land line No. 30554970 immediately.
03. Please also ensure that I may not be charged for the period of dead line & net from 11/07/2014 to 16/07/2014.
Thanking you,
Yours Sincerely,
Dr S K Mohapatra
Cust. Id.[protected]
08.
From: DR. SRIKANTA Mohapatra <[protected]@gmail.com>
Date: Fri, Jul 25, 2014 at 8:42 AM
Subject: COMPLAINT OF PROBLEMS/ISSUES NOT BEING RESOLVED IN R/O BROADBAND COMBO SERVICES
To: Reliance <[protected]@rel.co.in>
Dear M/S,
In spite of your policy and assurance, nothing has been done so far to resolve the complaints/problems faced by me in reference to your Broadband services and telephone services. You have promised vide your mail that issue would be resolved in 24 hours, but it is regretted that even though more than 130 hours have passed, nothing has been done, rather initiated till now. Even none of your representatives also bothered to find out my problem, let alone solve/resolve it. To add my woos further, the telephone line is dead since today morning.
If this is the type and quality of services you offer, then GOD can only help your customers.
Its high time and I am running out of patience to wait after paying for the services, even though 15 days have already passed. I have been harassed and misbehaved by your people and I reported the same. No action, neither any remorse have been shown from your team. This is disgusting and unacceptable.
May I request your esteem team to kindly do either of the two listed below.
(01) Please resolve the issue today itself regarding speed, noisy telephone line and dead-line intermittently.
(02) If you cannot do this, please disconnect the line of Combo-services of Broadband and telephone, from tomorrow and refund my money paid to your company.
Regards,
Dr. S. K. Mohapatra
[protected]
09.
<AUTO> 'Reliance=[protected]' Your Trouble Ticket Number is :CNM[protected], MR SRIKANTA KUMAR MOHAPATRA, [protected]
Inbox x
[protected]@relianceada.com
8:47 AM (1 hour ago)
to me
Dear Customer,
Thank You for writing to Reliance Customer Support.
This is an automated response to your email. We assure you a response
within 1 business day. We may call you to understand your perspective
better.
Request you to add [protected]@relianceada.com in your email address book to
avoid missing any communication from us.
We value your patronage and look forward to being of assistance.
Regard’s
Customer Care
Reliance Communication Limited
Note: This is an automated response please do not reply to this mail.
10.
DR. SRIKANTA Mohapatra <[protected]@gmail.com>
10:02 AM (0 minutes ago) 25th July 2014
to rajiv.gupta
(Mobile No. [protected])
SUB: POOR SERVICES BY RELIANCE BROADBAND & LAND LINE COMBO
Dear Sir,
In spite of your policy and assurance, nothing has been done so far to resolve the complaints/problems faced by me in reference to your Broadband services and telephone services; which was established/connected from 10th July 2014. Even for a single day I have a peaceful use of the same. Most of the times, the telephone is dead or noisy. Broad band services were disrupted for 5 days and when it is resumed, the speed is only 0.75 Mbps, against the payment made for 2 Mbps. My multiple complaints to one and all have yielded nothing till now and nobody is bothered to find out and resolve my problem. This is height of apathy and unethical. You have promised to resolve the issue within 24 hours, but it is regretted that even though more than 130 hours have passed, nothing has been done, rather initiated till now. Even none of your representatives also bothered to find out my problem, let alone solve/resolve it. To add my woos further, the telephone line is dead since today morning.
If this is the type and quality of services you offer, then GOD can only help your customers.
It’s high time and I am running out of patience to wait after paying for the services, even though 15 days have already passed. I have been harassed and misbehaved by your people and I reported the same. No action, neither any remorse have been shown from your team. This is disgusting and unacceptable.
May I request your esteem team to kindly do either of the two listed below:-
(01) Please resolve the issue today itself regarding speed, noisy telephone line and dead-line intermittently.
(02) If you cannot do this, please disconnect the line of Combo-services of Broadband and telephone, from tomorrow and refund my money paid to your company.
I WOULD LIKE YOU TO INTERVENE IMMEDIATELY AND RESOLVE THE ISSUE. IF IT CAN NOT BE RESOLVED PLEASE DO ME A FAVOUR BY DISCONNECTING THE SERVICES AND REFUND MY MONEY IMMEDIATELY. I BEG YOUR GOOD OFFICE TO TAKE ME OUT OF THIS MESH AND OBLIGE ME.
Regards,
Dr. S. K. Mohapatra
[protected]
11.
RE:'Reliance=[protected]' Fwd: Your Trouble Ticket Number is :CNM[protected], MR SRIKANTA KUMAR MOHAPATRA, [protected]
Inbox x
[protected]@relianceada.com
Jul 20 (5 days ago)
to me
Dear Mr. Mohapatra,
This is with reference to your e-mail dated July 19, 2014 for your Reliance Broadband Subscriber ID[protected] and Fixed Line Phone Number [protected], regarding connectivity and slow speed issue.
We regret the inconvenience.
As checked in the system, STD facility is active on your account.
The complaint about slow speed issue is already registered vide Service Request ID[protected], (on[protected] at 05:10 PM), which is in process and it will be resolved within 24 hours from the time complaint is logged.
Be assured that we will do our best to resolve your concern.
Thank you for choosing Reliance.
Regards,
Azahar Jamal
Officer-Customer Care
Reliance Communications Limited.
12.
COMPLAINT ARE NOT ATTENDED TO, IN SPITE OF YOUR PROMISE 4 DAYS BACK
Inbox x
DR. SRIKANTA Mohapatra SUB: POOR SERVICES BY RELIANCE BROADBAND & LAND LINE COMBO Dear Sir, In spite...
10:02 AM (1 hour ago) 25th July 2014
Rajiv.[protected]@relianceada.com
10:44 AM (1 hour ago)
to me
Dear Sir,
you are very right, but mail wrongly marked to me
With Kind Regards,
Rajiv Kr.Gupta
D.G.M. (F&A)
Mobile: [protected]
Direct[protected]
13.
DR. SRIKANTA Mohapatra <[protected]@gmail.com>
11:40 AM (19 minutes ago) 25th July 2014
to Rajiv.Gupta
Dear Mr. Gupta,
Sorry if I bothered you.
I have almost gone from pillar to post and no solution is visible to me.
Kindly help me out and if required forward it to the right and effective destination.
Since you are the only person, who spoke to me decently, I have developed certain amount of confidence on you, thus is this communication. Kindly let me know in case the issue cannot be resolved, so that I can opt for disconnecting it. At this age I cannot suffer like this, hope you would appreciate my plight.
Regards,
Dr S K Mohapatra
[protected]
14.
SUB: POOR SERVICES BY RELIANCE BROADBAND & LAND LINE COMBO
DR. SRIKANTA Mohapatra <[protected]@gmail.com>
12:12 PM (8 minutes ago) 25th July2014
to santosh.kamble
Officer-Customer Care
Dear Sir,
In spite of your policy and assurance, nothing has been done so far to resolve the complaints/problems faced by me in reference to your Broadband services and telephone services; which was established/connected from 10th July 2014. Even for a single day I have a peaceful use of the same. Most of the times, the telephone is dead or noisy. Broad band services were disrupted for 5 days and when it is resumed, the speed is only 0.75 Mbps, against the payment made for 2 Mbps. My multiple complaints to one and all have yielded nothing till now and nobody is bothered to find out and resolve my problem. This is height of apathy and unethical. You have promised to resolve the issue within 24 hours during our telephonic conversation, but it is regretted that even though more than 130 hours have passed, nothing has been done, rather initiated till now. Even none of your representatives also bothered to find out my problem, let alone solve/resolve it. To add my woos further, the telephone line is dead since today morning.
If this is the type and quality of services you offer, then GOD can only help your customers.
It’s high time and I am running out of patience to wait after paying for the services, even though 15 days have already passed. I have been harassed and misbehaved by your people and I reported the same. No action, neither any remorse have been shown from your team. This is disgusting and unacceptable.
May I request your esteem team to kindly do either of the two listed below:-
(01) Please resolve the issue today itself regarding speed, noisy telephone line and dead-line intermittently.
(02) If you cannot do this, please disconnect the line of Combo-services of Broadband and telephone, from tomorrow and refund my money paid to your company.
I WOULD LIKE YOU TO INTERVENE IMMEDIATELY AND RESOLVE THE ISSUE. IF IT CAN NOT BE RESOLVED PLEASE DO ME A FAVOUR BY DISCONNECTING THE SERVICES AND REFUND MY MONEY IMMEDIATELY. I BEG YOUR GOOD OFFICE TO TAKE ME OUT OF THIS MESH AND OBLIGE ME.
Regards,
Dr. S. K. Mohapatra
[protected]
15.
DR. SRIKANTA Mohapatra <[protected]@gmail.com>
Jul 27 (8 days ago)
to Ambani
SUB REPORTING OF MISBEHAVIOR, HARASSMENT, CALLOUS ATTITUDE OF RELIANCE BROADBAND REPRESENTATIVES/: PERSONNEL FROM RELIANCE COMMUNICATIONS AND REQUEST FOR PERSONAL INTERVENTION OF MR. ANIL AMBANI
REF: CUSTOMER ID[protected]; LANDLINE NO. [protected]
Dear Mr. Ambani,
I am extremely sorry to bother you, since I have left with no option further. I am a Senior Citizen retired from Defence as a Chief Medical Officer and settled in Pune. I am also a share holder of all the companies under your belt. I am a customer of BigTV since its inception. To my misfortune, I feel to have committed a blunder to choose Broadband services from reliance and my tale of woes goes as under:
01] One Mr. Sachin [Mobile no. [protected]] approached me on 07/07/2014 and taken the cheque amount of Rs. 1740/= to install Reliance combo broadband & land line Plan 749, which promises for a broadband speed of 2 Mbps.The line was installed on 10/07/2014 by Mr. Prakash [Mobile no.[protected]]. The speed was miserably slow with maximum reaching 0.7 Mbps. He promised to get it rectified within a day. The telephone line is malfunctioning, its one way; I can call but cannot receive any. The moment I pick up a call it gets dead.
02] I spoke to Mr. Rajendra Takole [Mobile No. [protected]] several times during next 01 wk. Every time he assured me that he has flashed a mail to the concerned person and speed will increase.
03] I contacted Mr. Sachin who collected cheque from me. He behaved very roughly and challenged me to do anything, even up to lodging a police complaint. Being a senior citizen and almost triple of his age, I was hurt and sent an e-mail to your concerned persons.None of them bothered to take any note of it.
04] Till date I have gone from pillar to post to end my sufferings. I contacted (i) Mr. Rajiv Gupta/DGM (F&A) [protected], Mr. Santosh Kamble(officer Customer Care), Mr. Pankaj (Pune), Mr. Param (pune) [protected], Mr. Vinod More (pune) [protected], Prakash (Pune) [protected], Mr. Rajendra Takole (Pune) [protected], Customer Care on not less than 08 times, Mr. Vicky (Pune) [protected] and also sent nearly 15 E-mails to different personnel of Relianceada.com. Till date nothing has been done to rectify the faults and to take action against the erring employee Mr. Sachin. The result; I continue to suffer and without any reprieve from a company headed by none other than the "ANIL AMBANI", the name to rely in the corporate world. I am enclosing the copies of all my communications to relianceada.com as an attachment, which would tale you the sag of my sufferings, that too for a simple reason of choosing reliance broadband services.
Dear Sir, I would urge you, request you, beg of you; to kindly intervene in person and see that justice is dine me and my suffering at a 60 plus age comes to an end.
With kind regards,
Yours Sincerely,
Dr. S. K. Mohapatra
[protected]
[protected]
[protected]@gmail.com
Enclosure: One attachment "RELIANCE BROADBAND WOES"
16.
Sent to all Concerned including Mr. Anil Ambani and Ms. Tina Ambani
Complaint Nos. are:
1][protected] dated 19/07/2014
2][protected] dated 21/07/2014
3]Trouble Tkt No. CNM [protected]
4][protected] dtd 26/07/14
5][protected] dtd. 28/07/2014
6]No.[protected] dtd. 29/07/14
7][protected] dtd. 30/07/14
8][protected] dtd. 04/08/14 (morning)
9]Customer Care refused to lodge complaint at 10.30 PM dtd. 04/08/14
10][protected] dtd. 05/08/14
11]Interaction ID [protected] (Rakesh at 12.45 PM) dtd. 06/08/14
12][protected] dtd. 08/08/14
I ponder, as to how much complaints should pile up to force you people to Act.
17.
RE:'Reliance=[protected]' Fwd: A TALE OF SUFFERING FOR OPTING RELIANCE BROADBAND:REQUEST TO INTERFERE
Inbox x
[protected]@relianceada.com
Aug 9 (2 days ago)
to me
Dear Customer,
This is with reference to your e-mail dated August 08, 2014 for your Reliance Broadband Subscriber ID[protected], regarding connectivity issue.
We understand the inconvenience caused and take this as feedback to improve our service to meet your expectations.
We have taken up your issue and will get it resolved on priority.
We request your co-operation in this regards.
Be assured that we will do our best to resolve your concern.
Thank you for choosing Reliance.
Warm Regards,
Ashwajeet Kamble
Officer-Customer Care
Reliance Communications Limited.
18.
Your Trouble Ticket Number is: CNM[protected], MR SRIKANTA KUMAR MOHAPATRA,[protected]
Inbox x
[protected]@relianceada.com
1:47 PM (21 hours ago)
to me
Dear Dr,
You service request No. Your Trouble Ticket Number is :CNM[protected] has been registered with us.For any update please mention your service request No. on the portal for live updates in the already registered FT.
Thanking you.
CNM Admin
Reliance Communications Ltd.
Complaint Nos. are:
1][protected] dtd.19/07/2014
2][protected] dtd.21/07/2014
3] Trouble Tkt No. CNM [protected]
4][protected] dtd 26/07/14
5][protected] dtd. 28/07/2014
6] No. [protected] dtd. 29/07/14
7][protected] dtd. 30/07/14
8][protected] dtd. 04/08/14 (morning)
9] Customer Care refused to lodge complaint at 10.30 PM dtd. 04/08/14
10][protected] dtd. 05/08/14
11] Interaction Id. [protected] (Rakesh at 12.45 PM) dtd. 06/08/14
12][protected]F/N) dtd. 08/08/14
13][protected]A/N) dated 08/08.14
14][protected] dtd. 10/08/14
15] [protected] dtd. 12/08/14
16] Interaction Id. [protected] dated 12/08/14
15] [protected] dtd. 12/08/14
16] Interaction Id. [protected] dtd. 14/08/14
19.
Your Trouble Ticket Number is :CNM[protected], MR SRIKANTA KUMAR MOHAPATRA,[protected]
Inbox x
[protected]@relianceada.com
7:42 PM (9 minutes ago)
to me
Dear Dr,
You service request No. Your Trouble Ticket Number is :CNM[protected] has been registered with us.For any update please
mention your service request No. on the portal for live updates in the already registered FT.
Thanking you.
CNM Admin
Reliance Communications Ltd.
This electronic message transmission contains information from Reliance Tech Services is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution to use of the contents of this information is prohibited. If you have received the electronic transmission in error please
Complaint Nos. are:
1][protected] dtd.19/07/2014
2][protected] dtd.21/07/2014
3] Trouble Tkt No. CNM [protected]
4][protected] dtd 26/07/14
5][protected] dtd. 28/07/2014
6] No. [protected] dtd. 29/07/14
7][protected] dtd. 30/07/14
8][protected] dtd. 04/08/14 (morning)
9] Customer Care refused to lodge complaint at 10.30 PM dtd. 04/08/14
10][protected] dtd. 05/08/14
11] Interaction Id. [protected] (Rakesh at 12.45 PM) dtd. 06/08/14
12][protected]F/N) dtd. 08/08/14
13][protected]A/N) dated 08/08.14
14][protected] dtd. 10/08/14
15] [protected] dtd. 12/08/14
16] Interaction Id. [protected] dated 12/08/14
17] [protected] dtd. 12/08/14
18] Interaction Id. [protected] dtd. 14/08/14
19] CNM [protected] dated 16/08/14
20] CNM [protected] dated 17/08/14
21] CNM [protected] dated 19/08/14
22] Interaction Id. [protected] dated 21/08/14
Your Trouble Ticket Number is: CNM[protected], MR SRIKANTA KUMAR MOHAPATRA,[protected]
Inbox x
[protected]@relianceada.com
1:47 PM (7 hours ago)
to me
Dear Dr,
You service request No. Your Trouble Ticket Number is: CNM[protected] has been registered with us. For any update please mention your service request No. on the portal for live updates in the already registered FT.
Thanking you.
CNM Admin
Reliance Communications Ltd.
<AUTO> 'Reliance=[protected]' EBILL-RCOMBB
Inbox x
[protected]@relianceada.com
7:01 PM (5 minutes ago)
to me
Dear Customer,
Thank You for writing to Reliance Customer Support.
This is an automated response to your email. We assure you a response
within 1 business day. We may call you to understand your perspective
better.
Request you to add [protected]@relianceada.com in your email address book to
avoid missing any communication from us.
We value your patronage and look forward to being of assistance.
Regard’s
Customer Care
Reliance Communication Limited
Note: This is an automated response please do not reply to this mail.
Dear M/S,
I am sorry to inform you that the greatest mistake in my life I have committed, was to choose a BB connection from RCOM. I suffered a lot and ran from pillar to post, approached for help from your Customer Care up to Mr. Anil Ambani & Mrs. Tina Am, bani. But nothing happened and all my cries landed into deaf ears. Thus I had no option but to disconnect my BB line w.e.f. today forenoon. To appraise you about the ordeal I have undergone during last about a month, please go through the attachment.
The height of my woes reached: since yesterday my broadband line is dead and the Customer Care refused to accept and register my complaints.
From today i.e. 21/08/2014 forenoon i.e. 10.45 AM, I have disconnected the Reliance Broadband and the Fixed Line from my residence.
Please close down my A/C No.[protected] w.r.t. my User Id.[protected] and make necessary arrangements to refund my deposits of the entire amount immediately.
With Regards,
Dr S K Mohapatra
[protected]
[protected]
Dear All,
The worst ever experience I had during my lifetime was, after I did a brutal mistake by opting for Reliance Broadband services. From the day one I started getting a very low speed of between 0.6 Mbps to 0.7 Mbps, in spite of my payment for Plan 749 for 2Mbps. I ran from pillar to post, from customer care to Mr. Anil Ambani; but of no avail. Lastly when I made much hue & cry, finally they kept my broadband services dead since 20/08/2014 and the customer care refused to accept my complaints. Disgusted I have to perforce disconnected the line and went for Airtel Broadband services from 21/08/2014 afternoon. For Gods' shake no body should opt for Reliance Broadband and undergo the suffering I had undergone. Regards,
Dr S K Mohapatra
[protected]
[protected]
[protected]
[protected]@gmail.com
THIESE ARE THE COMMUNICATIONS I MADE TO RELIANCE COMMUNICATION PERSONNEL FROM TOP TO BOTTOM.
KINDLY GO THROUGH IT.
Dr S K Mohapatra
________________________________________________________________________________...⇄
01.
[protected]@relianceada.com
[19th July 5.46 PM]
COMPLAINT OF PROBLEMS/ISSUES NOT BEING RESOLVED IN R/O BROADBAND COMBO SERVICES
Dear M/S,
Thanking you and looking forward for a Inspite of my multiple complaints to one and all nothing has been done so far.
Today one gentleman from Reliance [Mr. Vinod More: Mobile No.:[protected]] came to my residence to check the speed and he found that the speed is abnormally slow, i.e. 0.55 Mbps. Also the telephone Landline under the combo plan is not functioning well. It is either noisy or dead.
After testing he told me that the speed can not be increased and I may talk to the person who has installed it.
When I spoke to Mr. Sachin [Mobile No.[protected]], the representative of Reliance Communications, who assured me of 2 Mbps speed for the Plan 749 and received the cheque on 07/07/2014; he was very arrogant and told me that his job was to collect the cheque. He also challenged me that I am free to do anything to him or against him, but he will do nothing, since it was not his job.
You would appreciate my plight, that the Broadband &
Such attitude is not acceptable and tantamount to harassment of Reliance Broadband customer. This is a blatant show of negligence and highest level o[censored]nfair trade practice. It's liable for punitive action under the prevailing Consumer law.
In view of the above I would request you to kindly resolve the issue at the earliest and do not drive me to such a desperation that I get indulged into a legal controversy.
I am a Senior Citizen and a retired Senior Level Officer from Ministry of Defence. I wish to lead a peaceful life with functional Broadband of the speed for which I have already paid. Also a trouble free Land Line from Reliance communications. I am a great Fan of Reliance [Also a shareholder of all its companies] and one of the oldest customers of BigTV. Definitely I do not deserve the treatment I am receiving presently.
quick solution.
Dr. S. K. Mohapatra
[protected]
02.
[protected]@relianceada.com
Jul 15 (10 days ago)
to me
Dear SRIKANTA,
You service request No. Your Trouble Ticket Number is: CNM[protected],
With your Reference No.[protected] has been registered with us. For any update please
mention your service request No. on the portal for live updates in the already registered FT.
Thanking you.
CNM Admin
Reliance Communications Ltd
03.
DR. SRIKANTA Mohapatra <[protected]@gmail.com>
Jul 18 (7 days ago)
to rtscnmadmin
Dear M/s,
Nothing fruitful has been done so far.The net speed is painfully between 0.65 to 0.75 Mbps only and the the land line is noisy and does not offer STD facility.
Please do the needful immediately.
Thanks.
Dr S K Mohapatra
04.
DR. SRIKANTA Mohapatra <[protected]@gmail.com>
8:58 AM (19 minutes ago) July 25th 2014
to Rcomnodaloffic.
RE:'Reliance=[protected]' Fwd: POOR SERVICES BY RELIANCE BROADBAND & LAND LINE COMBO
Dear Sir,
In spite of your policy and assurance, nothing has been done so far to resolve the complaints/problems faced by me in reference to your Broadband services and telephone services; which was established/connected from 10th July 2014. Even for a single day I have a peaceful use of the same. Most of the times, the telephone is dead or noisy. Broad band services were disrupted for 5 days and when it is resumed, the speed is only 0.75 Mbps, against the payment made for 2 Mbps. My multiple complaints to one and all have yielded nothing till now and nobody is bothered to find out and resolve my problem. This is height of apathy and unethical. r people have promised vide their mails that issue would be resolved in 24 hours, but it is regretted that even though more than 130 hours have passed, nothing has been done, rather initiated till now. Even none of your representatives also bothered to find out my problem, let alone solve/resolve it. To add my woos further, the telephone line is dead since today morning.
If this is the type and quality of services you offer, then GOD can only help your customers.
It’s high time and I am running out of patience to wait after paying for the services, even though 15 days have already passed. I have been harassed and misbehaved by your people and I reported the same. No action, neither any remorse have been shown from your team. This is disgusting and unacceptable.
May I request your esteem team to kindly do either of the two listed below:-
(01) Please resolve the issue today itself regarding speed, noisy telephone line and dead-line intermittently.
(02) If you cannot do this, please disconnect the line of Combo-services of Broadband and telephone, from tomorrow and refund my money paid to your company.
I WOULD LIKE YOU TO INTERVENE IMMEDIATELY AND RESOLVE THE ISSUE. IF IT CAN NOT BE RESOLVED PLEASE DO ME A FAVOUR BY DISCONNECTING THE SERVICES AND REFUND MY MONEY IMMEDIATELY. I BEG YOUR GOOD OFFICE TO TAKE ME OUT OF THIS MESH AND OBLIGE ME.
Regards,
Dr. S. K. Mohapatra
[protected]
05.
[protected]@relianceada.com
Jul 19 (6 days ago)
to me
Dear Mr. Mohapatra,
This is with reference to your e-mail dated July 18, 2014 your Reliance Broadband Subscriber ID[protected] and Fixed Line Phone number [protected], regarding slow speed issue, activation of STD facility and billing issue.
We regret the inconvenience.
As per the telephonic conversation had with you over the phone number [protected] (spoken with Mr. Mohapatra).
We have registered your complaint vide Service Request ID[protected] and it will be resolved within 24 hours; post which a confirmation e-mail will be sent to you from our end.
Your request for activation of STD facility has been provisioned and it will be activate within 24 hours.
For any billing issue, we request you to write to us, once the above connectivity issue gets resolved.
Be assured that we will do our best to resolve your concern.
Thank you for choosing Reliance.
Regards,
Santosh Kamble
Officer-Customer Care
Reliance Communications Limited.
06.
DR. SRIKANTA Mohapatra <[protected]@gmail.com>
Jul 19 (6 days ago)
to broadband
Dear Mr. Kamble,
Thanks for the mail.
Hope within 24 hours the issue is resolved.
I have sent another mail regarding the attitude and behaviour part of your local representatives, which is a matter of great concern.
Please also look into it.
Customers and that too Senior Citizen are to be treated properly.
Thanks,
Dr. S. K. MOHAPATRA
[protected]
[protected]
07.
From: DR. SRIKANTA Mohapatra <[protected]@gmail.com>
Date: Fri, Jul 18, 2014 at 6:50 PM
Subject: POOR SERVICES BY RELIANCE BROADBAND & LAND LINE COMBO
To: pankaj.yes.[protected]@relianceada.com
Dear Sir,
I have taken a Reliance Broadband combo plan with telephone line with speed of 2 Mbps. It was connected at my residence (B-304, Dew Drops, Vishrantwadi, Pune) on 10/07/2014 Afternoon. From 11/07/2014, it went dead. On inquiry, I was told that the fiber-optic cable was cut and it may take 02 days. Till 17/07/2014 it remained dead. All my complaints and telephone calls to local operators yielded no result. On 17/07/2014 morning it started. But the speed of net is around .65 to .75 Mbps only. When I spoke to Mr. Rajendra on [protected], he told me to send e-mail to this Id. so that the 2 Mbps speed can be activated.
I am really in problem and seek your help to resolve the issue. Kindly ensure that:
01. Net speed be restored to 2 Mbps only, for which the Plan is taken.
02. Please activate STD on my Land line No. 30554970 immediately.
03. Please also ensure that I may not be charged for the period of dead line & net from 11/07/2014 to 16/07/2014.
Thanking you,
Yours Sincerely,
Dr S K Mohapatra
Cust. Id.[protected]
08.
From: DR. SRIKANTA Mohapatra <[protected]@gmail.com>
Date: Fri, Jul 25, 2014 at 8:42 AM
Subject: COMPLAINT OF PROBLEMS/ISSUES NOT BEING RESOLVED IN R/O BROADBAND COMBO SERVICES
To: Reliance <[protected]@rel.co.in>
Dear M/S,
In spite of your policy and assurance, nothing has been done so far to resolve the complaints/problems faced by me in reference to your Broadband services and telephone services. You have promised vide your mail that issue would be resolved in 24 hours, but it is regretted that even though more than 130 hours have passed, nothing has been done, rather initiated till now. Even none of your representatives also bothered to find out my problem, let alone solve/resolve it. To add my woos further, the telephone line is dead since today morning.
If this is the type and quality of services you offer, then GOD can only help your customers.
Its high time and I am running out of patience to wait after paying for the services, even though 15 days have already passed. I have been harassed and misbehaved by your people and I reported the same. No action, neither any remorse have been shown from your team. This is disgusting and unacceptable.
May I request your esteem team to kindly do either of the two listed below.
(01) Please resolve the issue today itself regarding speed, noisy telephone line and dead-line intermittently.
(02) If you cannot do this, please disconnect the line of Combo-services of Broadband and telephone, from tomorrow and refund my money paid to your company.
Regards,
Dr. S. K. Mohapatra
[protected]
09.
<AUTO> 'Reliance=[protected]' Your Trouble Ticket Number is :CNM[protected], MR SRIKANTA KUMAR MOHAPATRA, [protected]
Inbox x
[protected]@relianceada.com
8:47 AM (1 hour ago)
to me
Dear Customer,
Thank You for writing to Reliance Customer Support.
This is an automated response to your email. We assure you a response
within 1 business day. We may call you to understand your perspective
better.
Request you to add [protected]@relianceada.com in your email address book to
avoid missing any communication from us.
We value your patronage and look forward to being of assistance.
Regard’s
Customer Care
Reliance Communication Limited
Note: This is an automated response please do not reply to this mail.
10.
DR. SRIKANTA Mohapatra <[protected]@gmail.com>
10:02 AM (0 minutes ago) 25th July 2014
to rajiv.gupta
(Mobile No. [protected])
SUB: POOR SERVICES BY RELIANCE BROADBAND & LAND LINE COMBO
Dear Sir,
In spite of your policy and assurance, nothing has been done so far to resolve the complaints/problems faced by me in reference to your Broadband services and telephone services; which was established/connected from 10th July 2014. Even for a single day I have a peaceful use of the same. Most of the times, the telephone is dead or noisy. Broad band services were disrupted for 5 days and when it is resumed, the speed is only 0.75 Mbps, against the payment made for 2 Mbps. My multiple complaints to one and all have yielded nothing till now and nobody is bothered to find out and resolve my problem. This is height of apathy and unethical. You have promised to resolve the issue within 24 hours, but it is regretted that even though more than 130 hours have passed, nothing has been done, rather initiated till now. Even none of your representatives also bothered to find out my problem, let alone solve/resolve it. To add my woos further, the telephone line is dead since today morning.
If this is the type and quality of services you offer, then GOD can only help your customers.
It’s high time and I am running out of patience to wait after paying for the services, even though 15 days have already passed. I have been harassed and misbehaved by your people and I reported the same. No action, neither any remorse have been shown from your team. This is disgusting and unacceptable.
May I request your esteem team to kindly do either of the two listed below:-
(01) Please resolve the issue today itself regarding speed, noisy telephone line and dead-line intermittently.
(02) If you cannot do this, please disconnect the line of Combo-services of Broadband and telephone, from tomorrow and refund my money paid to your company.
I WOULD LIKE YOU TO INTERVENE IMMEDIATELY AND RESOLVE THE ISSUE. IF IT CAN NOT BE RESOLVED PLEASE DO ME A FAVOUR BY DISCONNECTING THE SERVICES AND REFUND MY MONEY IMMEDIATELY. I BEG YOUR GOOD OFFICE TO TAKE ME OUT OF THIS MESH AND OBLIGE ME.
Regards,
Dr. S. K. Mohapatra
[protected]
11.
RE:'Reliance=[protected]' Fwd: Your Trouble Ticket Number is :CNM[protected], MR SRIKANTA KUMAR MOHAPATRA, [protected]
Inbox x
[protected]@relianceada.com
Jul 20 (5 days ago)
to me
Dear Mr. Mohapatra,
This is with reference to your e-mail dated July 19, 2014 for your Reliance Broadband Subscriber ID[protected] and Fixed Line Phone Number [protected], regarding connectivity and slow speed issue.
We regret the inconvenience.
As checked in the system, STD facility is active on your account.
The complaint about slow speed issue is already registered vide Service Request ID[protected], (on[protected] at 05:10 PM), which is in process and it will be resolved within 24 hours from the time complaint is logged.
Be assured that we will do our best to resolve your concern.
Thank you for choosing Reliance.
Regards,
Azahar Jamal
Officer-Customer Care
Reliance Communications Limited.
12.
COMPLAINT ARE NOT ATTENDED TO, IN SPITE OF YOUR PROMISE 4 DAYS BACK
Inbox x
DR. SRIKANTA Mohapatra SUB: POOR SERVICES BY RELIANCE BROADBAND & LAND LINE COMBO Dear Sir, In spite...
10:02 AM (1 hour ago) 25th July 2014
Rajiv.[protected]@relianceada.com
10:44 AM (1 hour ago)
to me
Dear Sir,
you are very right, but mail wrongly marked to me
With Kind Regards,
Rajiv Kr.Gupta
D.G.M. (F&A)
Mobile: [protected]
Direct[protected]
13.
DR. SRIKANTA Mohapatra <[protected]@gmail.com>
11:40 AM (19 minutes ago) 25th July 2014
to Rajiv.Gupta
Dear Mr. Gupta,
Sorry if I bothered you.
I have almost gone from pillar to post and no solution is visible to me.
Kindly help me out and if required forward it to the right and effective destination.
Since you are the only person, who spoke to me decently, I have developed certain amount of confidence on you, thus is this communication. Kindly let me know in case the issue cannot be resolved, so that I can opt for disconnecting it. At this age I cannot suffer like this, hope you would appreciate my plight.
Regards,
Dr S K Mohapatra
[protected]
14.
SUB: POOR SERVICES BY RELIANCE BROADBAND & LAND LINE COMBO
DR. SRIKANTA Mohapatra <[protected]@gmail.com>
12:12 PM (8 minutes ago) 25th July2014
to santosh.kamble
Officer-Customer Care
Dear Sir,
In spite of your policy and assurance, nothing has been done so far to resolve the complaints/problems faced by me in reference to your Broadband services and telephone services; which was established/connected from 10th July 2014. Even for a single day I have a peaceful use of the same. Most of the times, the telephone is dead or noisy. Broad band services were disrupted for 5 days and when it is resumed, the speed is only 0.75 Mbps, against the payment made for 2 Mbps. My multiple complaints to one and all have yielded nothing till now and nobody is bothered to find out and resolve my problem. This is height of apathy and unethical. You have promised to resolve the issue within 24 hours during our telephonic conversation, but it is regretted that even though more than 130 hours have passed, nothing has been done, rather initiated till now. Even none of your representatives also bothered to find out my problem, let alone solve/resolve it. To add my woos further, the telephone line is dead since today morning.
If this is the type and quality of services you offer, then GOD can only help your customers.
It’s high time and I am running out of patience to wait after paying for the services, even though 15 days have already passed. I have been harassed and misbehaved by your people and I reported the same. No action, neither any remorse have been shown from your team. This is disgusting and unacceptable.
May I request your esteem team to kindly do either of the two listed below:-
(01) Please resolve the issue today itself regarding speed, noisy telephone line and dead-line intermittently.
(02) If you cannot do this, please disconnect the line of Combo-services of Broadband and telephone, from tomorrow and refund my money paid to your company.
I WOULD LIKE YOU TO INTERVENE IMMEDIATELY AND RESOLVE THE ISSUE. IF IT CAN NOT BE RESOLVED PLEASE DO ME A FAVOUR BY DISCONNECTING THE SERVICES AND REFUND MY MONEY IMMEDIATELY. I BEG YOUR GOOD OFFICE TO TAKE ME OUT OF THIS MESH AND OBLIGE ME.
Regards,
Dr. S. K. Mohapatra
[protected]
15.
DR. SRIKANTA Mohapatra <[protected]@gmail.com>
Jul 27 (8 days ago)
to Ambani
SUB REPORTING OF MISBEHAVIOR, HARASSMENT, CALLOUS ATTITUDE OF RELIANCE BROADBAND REPRESENTATIVES/: PERSONNEL FROM RELIANCE COMMUNICATIONS AND REQUEST FOR PERSONAL INTERVENTION OF MR. ANIL AMBANI
REF: CUSTOMER ID[protected]; LANDLINE NO. [protected]
Dear Mr. Ambani,
I am extremely sorry to bother you, since I have left with no option further. I am a Senior Citizen retired from Defence as a Chief Medical Officer and settled in Pune. I am also a share holder of all the companies under your belt. I am a customer of BigTV since its inception. To my misfortune, I feel to have committed a blunder to choose Broadband services from reliance and my tale of woes goes as under:
01] One Mr. Sachin [Mobile no. [protected]] approached me on 07/07/2014 and taken the cheque amount of Rs. 1740/= to install Reliance combo broadband & land line Plan 749, which promises for a broadband speed of 2 Mbps.The line was installed on 10/07/2014 by Mr. Prakash [Mobile no.[protected]]. The speed was miserably slow with maximum reaching 0.7 Mbps. He promised to get it rectified within a day. The telephone line is malfunctioning, its one way; I can call but cannot receive any. The moment I pick up a call it gets dead.
02] I spoke to Mr. Rajendra Takole [Mobile No. [protected]] several times during next 01 wk. Every time he assured me that he has flashed a mail to the concerned person and speed will increase.
03] I contacted Mr. Sachin who collected cheque from me. He behaved very roughly and challenged me to do anything, even up to lodging a police complaint. Being a senior citizen and almost triple of his age, I was hurt and sent an e-mail to your concerned persons.None of them bothered to take any note of it.
04] Till date I have gone from pillar to post to end my sufferings. I contacted (i) Mr. Rajiv Gupta/DGM (F&A) [protected], Mr. Santosh Kamble(officer Customer Care), Mr. Pankaj (Pune), Mr. Param (pune) [protected], Mr. Vinod More (pune) [protected], Prakash (Pune) [protected], Mr. Rajendra Takole (Pune) [protected], Customer Care on not less than 08 times, Mr. Vicky (Pune) [protected] and also sent nearly 15 E-mails to different personnel of Relianceada.com. Till date nothing has been done to rectify the faults and to take action against the erring employee Mr. Sachin. The result; I continue to suffer and without any reprieve from a company headed by none other than the "ANIL AMBANI", the name to rely in the corporate world. I am enclosing the copies of all my communications to relianceada.com as an attachment, which would tale you the sag of my sufferings, that too for a simple reason of choosing reliance broadband services.
Dear Sir, I would urge you, request you, beg of you; to kindly intervene in person and see that justice is dine me and my suffering at a 60 plus age comes to an end.
With kind regards,
Yours Sincerely,
Dr. S. K. Mohapatra
[protected]
[protected]
[protected]@gmail.com
Enclosure: One attachment "RELIANCE BROADBAND WOES"
16.
Sent to all Concerned including Mr. Anil Ambani and Ms. Tina Ambani
Complaint Nos. are:
1][protected] dated 19/07/2014
2][protected] dated 21/07/2014
3]Trouble Tkt No. CNM [protected]
4][protected] dtd 26/07/14
5][protected] dtd. 28/07/2014
6]No.[protected] dtd. 29/07/14
7][protected] dtd. 30/07/14
8][protected] dtd. 04/08/14 (morning)
9]Customer Care refused to lodge complaint at 10.30 PM dtd. 04/08/14
10][protected] dtd. 05/08/14
11]Interaction ID [protected] (Rakesh at 12.45 PM) dtd. 06/08/14
12][protected] dtd. 08/08/14
I ponder, as to how much complaints should pile up to force you people to Act.
17.
RE:'Reliance=[protected]' Fwd: A TALE OF SUFFERING FOR OPTING RELIANCE BROADBAND:REQUEST TO INTERFERE
Inbox x
[protected]@relianceada.com
Aug 9 (2 days ago)
to me
Dear Customer,
This is with reference to your e-mail dated August 08, 2014 for your Reliance Broadband Subscriber ID[protected], regarding connectivity issue.
We understand the inconvenience caused and take this as feedback to improve our service to meet your expectations.
We have taken up your issue and will get it resolved on priority.
We request your co-operation in this regards.
Be assured that we will do our best to resolve your concern.
Thank you for choosing Reliance.
Warm Regards,
Ashwajeet Kamble
Officer-Customer Care
Reliance Communications Limited.
18.
Your Trouble Ticket Number is: CNM[protected], MR SRIKANTA KUMAR MOHAPATRA,[protected]
Inbox x
[protected]@relianceada.com
1:47 PM (21 hours ago)
to me
Dear Dr,
You service request No. Your Trouble Ticket Number is :CNM[protected] has been registered with us.For any update please mention your service request No. on the portal for live updates in the already registered FT.
Thanking you.
CNM Admin
Reliance Communications Ltd.
Complaint Nos. are:
1][protected] dtd.19/07/2014
2][protected] dtd.21/07/2014
3] Trouble Tkt No. CNM [protected]
4][protected] dtd 26/07/14
5][protected] dtd. 28/07/2014
6] No. [protected] dtd. 29/07/14
7][protected] dtd. 30/07/14
8][protected] dtd. 04/08/14 (morning)
9] Customer Care refused to lodge complaint at 10.30 PM dtd. 04/08/14
10][protected] dtd. 05/08/14
11] Interaction Id. [protected] (Rakesh at 12.45 PM) dtd. 06/08/14
12][protected]F/N) dtd. 08/08/14
13][protected]A/N) dated 08/08.14
14][protected] dtd. 10/08/14
15] [protected] dtd. 12/08/14
16] Interaction Id. [protected] dated 12/08/14
15] [protected] dtd. 12/08/14
16] Interaction Id. [protected] dtd. 14/08/14
19.
Your Trouble Ticket Number is :CNM[protected], MR SRIKANTA KUMAR MOHAPATRA,[protected]
Inbox x
[protected]@relianceada.com
7:42 PM (9 minutes ago)
to me
Dear Dr,
You service request No. Your Trouble Ticket Number is :CNM[protected] has been registered with us.For any update please
mention your service request No. on the portal for live updates in the already registered FT.
Thanking you.
CNM Admin
Reliance Communications Ltd.
This electronic message transmission contains information from Reliance Tech Services is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution to use of the contents of this information is prohibited. If you have received the electronic transmission in error please
Complaint Nos. are:
1][protected] dtd.19/07/2014
2][protected] dtd.21/07/2014
3] Trouble Tkt No. CNM [protected]
4][protected] dtd 26/07/14
5][protected] dtd. 28/07/2014
6] No. [protected] dtd. 29/07/14
7][protected] dtd. 30/07/14
8][protected] dtd. 04/08/14 (morning)
9] Customer Care refused to lodge complaint at 10.30 PM dtd. 04/08/14
10][protected] dtd. 05/08/14
11] Interaction Id. [protected] (Rakesh at 12.45 PM) dtd. 06/08/14
12][protected]F/N) dtd. 08/08/14
13][protected]A/N) dated 08/08.14
14][protected] dtd. 10/08/14
15] [protected] dtd. 12/08/14
16] Interaction Id. [protected] dated 12/08/14
17] [protected] dtd. 12/08/14
18] Interaction Id. [protected] dtd. 14/08/14
19] CNM [protected] dated 16/08/14
20] CNM [protected] dated 17/08/14
21] CNM [protected] dated 19/08/14
22] Interaction Id. [protected] dated 21/08/14
Your Trouble Ticket Number is: CNM[protected], MR SRIKANTA KUMAR MOHAPATRA,[protected]
Inbox x
[protected]@relianceada.com
1:47 PM (7 hours ago)
to me
Dear Dr,
You service request No. Your Trouble Ticket Number is: CNM[protected] has been registered with us. For any update please mention your service request No. on the portal for live updates in the already registered FT.
Thanking you.
CNM Admin
Reliance Communications Ltd.
<AUTO> 'Reliance=[protected]' EBILL-RCOMBB
Inbox x
[protected]@relianceada.com
7:01 PM (5 minutes ago)
to me
Dear Customer,
Thank You for writing to Reliance Customer Support.
This is an automated response to your email. We assure you a response
within 1 business day. We may call you to understand your perspective
better.
Request you to add [protected]@relianceada.com in your email address book to
avoid missing any communication from us.
We value your patronage and look forward to being of assistance.
Regard’s
Customer Care
Reliance Communication Limited
Note: This is an automated response please do not reply to this mail.
Dear M/S,
I am sorry to inform you that the greatest mistake in my life I have committed, was to choose a BB connection from RCOM. I suffered a lot and ran from pillar to post, approached for help from your Customer Care up to Mr. Anil Ambani & Mrs. Tina Am, bani. But nothing happened and all my cries landed into deaf ears. Thus I had no option but to disconnect my BB line w.e.f. today forenoon. To appraise you about the ordeal I have undergone during last about a month, please go through the attachment.
The height of my woes reached: since yesterday my broadband line is dead and the Customer Care refused to accept and register my complaints.
From today i.e. 21/08/2014 forenoon i.e. 10.45 AM, I have disconnected the Reliance Broadband and the Fixed Line from my residence.
Please close down my A/C No.[protected] w.r.t. my User Id.[protected] and make necessary arrangements to refund my deposits of the entire amount immediately.
With Regards,
Dr S K Mohapatra
[protected]
[protected]
Dear All,
The worst ever experience I had during my lifetime was, after I did a brutal mistake by opting for Reliance Broadband services. From the day one I started getting a very low speed of between 0.6 Mbps to 0.7 Mbps, in spite of my payment for Plan 749 for 2Mbps. I ran from pillar to post, from customer care to Mr. Anil Ambani; but of no avail. Lastly when I made much hue & cry, finally they kept my broadband services dead since 20/08/2014 and the customer care refused to accept my complaints. Disgusted I have to perforce disconnected the line and went for Airtel Broadband services from 21/08/2014 afternoon. For Gods' shake no body should opt for Reliance Broadband and undergo the suffering I had undergone. Regards,
Dr S K Mohapatra
[protected]
[protected]
[protected]
[protected]@gmail.com
Dear All,
My internet has stopped working Since September and i stay on Bandstand, Bandra West, Mumbai . I have been complaining to them since september 2014 but all they said fibre cut and then from december now they are saying no fibre cut every time i call to complain they said 24 hours i have been calling them every day please some 1 complain to their superior . They only call me for the bill and i payed the bill for all 3 internets even though it was not working because they said or then your account becomes inactive i have no clue what to do i am tired . I always like reliance internet but sometimes they just don't know how to treat customers .Please help me out now they tell me my complain no is shut and new complaint no is on etc i don't have a clue when it will start . Been 3 months and counting
Reliance home internet complaints 16/09/2014
[protected]
add - Bandstand, Bandra West, Mumbai 50
Kamran Nafees Khan
Complaint number[protected]-2014 date of submission.
[protected]
add - Bandstand, Bandra West, Mumbai 50
Ayaaz Nafees Khan
Complaint number[protected]-2014 date of submission.
[protected]
add - Bandstand, Bandra West, Mumbai 50
Shiraz Nafees Khan
Complaint number[protected]-2014 date of submission.
[protected] hotel id
add - Hotel milan international, 1st road near santacruz west mumbai 400054
Bill rs 1586 30/10/2014
Complaint no :[protected]
My email is [protected]@gmail.com and mobile no is [protected], [protected] and [protected] I am available from 2 pm till 12 am everyday of the week please help me !
My internet has stopped working Since September and i stay on Bandstand, Bandra West, Mumbai . I have been complaining to them since september 2014 but all they said fibre cut and then from december now they are saying no fibre cut every time i call to complain they said 24 hours i have been calling them every day please some 1 complain to their superior . They only call me for the bill and i payed the bill for all 3 internets even though it was not working because they said or then your account becomes inactive i have no clue what to do i am tired . I always like reliance internet but sometimes they just don't know how to treat customers .Please help me out now they tell me my complain no is shut and new complaint no is on etc i don't have a clue when it will start . Been 3 months and counting
Reliance home internet complaints 16/09/2014
[protected]
add - Bandstand, Bandra West, Mumbai 50
Kamran Nafees Khan
Complaint number[protected]-2014 date of submission.
[protected]
add - Bandstand, Bandra West, Mumbai 50
Ayaaz Nafees Khan
Complaint number[protected]-2014 date of submission.
[protected]
add - Bandstand, Bandra West, Mumbai 50
Shiraz Nafees Khan
Complaint number[protected]-2014 date of submission.
[protected] hotel id
add - Hotel milan international, 1st road near santacruz west mumbai 400054
Bill rs 1586 30/10/2014
Complaint no :[protected]
My email is [protected]@gmail.com and mobile no is [protected], [protected] and [protected] I am available from 2 pm till 12 am everyday of the week please help me !
sir i buyed a phone landline wireless from Reliance Mobile Store address is C-2, LDA Market vivek khand-2 gomti nagar Lucknow(Opp. Neelkanth Sweet House) but today's date 30-12-14 it is not activated almost one week passed also pls do the needful as the connection applied in the name of Mr. Ashish Khare C-9 ganaga vihar colony, chinhat, Lucknow-227105 mob:- [protected]
Originally Posted by blueclue
Dear All,
My internet has stopped working Since September
and i stay on Bandstand, Bandra West, Mumbai . I have been complaining
to them since september 2014 but all they said fibre cut and then from
december now they are saying no fibre cut every time i call to complain
they said 24 hours i have been calling them every day please some 1
complain to their superior . They only call me for the bill and i payed the bill for all 3 internets even though it was not working because they said or then your account becomes inactive i have no clue what to do i am tired . I always like reliance internet but sometimes they just don't know how to treat customers .Please help me out now they tell me my complain no is shut and new complaint no is on etc i don't have a clue when it will start . Been 3 months and counting
Reliance home internet complaints 16/09/2014
[protected]
add - Bandstand, Bandra West, Mumbai 50
Kamran Nafees Khan
Complaint number[protected]-2014 date of submission.
[protected]
add - Bandstand, Bandra West, Mumbai 50
Ayaaz Nafees Khan
Complaint number[protected]-2014 date of submission.
[protected]
add - Bandstand, Bandra West, Mumbai 50
Shiraz Nafees Khan
Complaint number[protected]-2014 date of submission.
[protected] hotel id
add - Hotel milan international, 1st road near santacruz west mumbai 400054
Bill rs 1586 30/10/2014
Complaint no :[protected]
My email is [protected]@gmail.com and mobile no is [protected]
Dear Kamran,
We have noted your complaint and the same has been forwarded to our
customer service team. They will get in touch with you directly to
resolve your concerns.
Regards,
Reliance Communications
Dear All,
My internet has stopped working Since September
and i stay on Bandstand, Bandra West, Mumbai . I have been complaining
to them since september 2014 but all they said fibre cut and then from
december now they are saying no fibre cut every time i call to complain
they said 24 hours i have been calling them every day please some 1
complain to their superior . They only call me for the bill and i payed the bill for all 3 internets even though it was not working because they said or then your account becomes inactive i have no clue what to do i am tired . I always like reliance internet but sometimes they just don't know how to treat customers .Please help me out now they tell me my complain no is shut and new complaint no is on etc i don't have a clue when it will start . Been 3 months and counting
Reliance home internet complaints 16/09/2014
[protected]
add - Bandstand, Bandra West, Mumbai 50
Kamran Nafees Khan
Complaint number[protected]-2014 date of submission.
[protected]
add - Bandstand, Bandra West, Mumbai 50
Ayaaz Nafees Khan
Complaint number[protected]-2014 date of submission.
[protected]
add - Bandstand, Bandra West, Mumbai 50
Shiraz Nafees Khan
Complaint number[protected]-2014 date of submission.
[protected] hotel id
add - Hotel milan international, 1st road near santacruz west mumbai 400054
Bill rs 1586 30/10/2014
Complaint no :[protected]
My email is [protected]@gmail.com and mobile no is [protected]
Dear Kamran,
We have noted your complaint and the same has been forwarded to our
customer service team. They will get in touch with you directly to
resolve your concerns.
Regards,
Reliance Communications
sir i buyed a phone landline wireless from Reliance Mobile Store address is C-2, LDA Market vivek khand-2 gomti nagar Lucknow(Opp. Neelkanth Sweet House) but today's date 30-12-14 it is not activated almost one week passed also pls do the needful as the connection applied in the name of Mr. Ashish Khare C-9 ganaga vihar colony, chinhat, Lucknow-227105 mob:- [protected]
4 byUserKhushboo Khare
sir i buyed a phone landline wireless from Reliance Mobile Store address is C-2, LDA Market vivek khand-2 gomti nagar Lucknow(Opp. Neelkanth Sweet House) but today's date 30-12-14 it is not activated almost one week passed also pls do the needful as the connection applied in the name of Mr. Ashish Khare C-9 ganaga vihar colony, chinhat, Lucknow-227105 mob:- [protected]
By the fault of Mr. Praveen chabra manager in lucknow
![]()
sir i buyed a phone landline wireless from Reliance Mobile Store address is C-2, LDA Market vivek khand-2 gomti nagar Lucknow(Opp. Neelkanth Sweet House) but today's date 30-12-14 it is not activated almost one week passed also pls do the needful as the connection applied in the name of Mr. Ashish Khare C-9 ganaga vihar colony, chinhat, Lucknow-227105 mob:- [protected]
By the fault of Mr. Praveen chabra manager in lucknow
Sir,
I am Vishwajeet kumar from Delhi. Here reliance CDMA network problem since 14/03/2015 till. The problem issue is no outgoing call or incoming call in this particular area. I am your customer since 2000 cause reliance is the best communication company . But now this is not .I did call customer care 50 times but he say only we will resolve your from within 48 hours bt after 2 months problem has not been solved. and i got a message, your request id[protected] has been proessed after 2 months only processed, what is this????? This problem is not only my this problem is in whole pandav nagar delhi near d-park mother dairy 110092.
So please solve this problem immediatly .
VISHWAJEET KUMAR
ADD- PANDAV NAGAR D-PARK NEAR MOTHER DAIRY, DELHI -110092.
My request id[protected]
Contact no. -[protected]
[protected]
[protected]
I am Vishwajeet kumar from Delhi. Here reliance CDMA network problem since 14/03/2015 till. The problem issue is no outgoing call or incoming call in this particular area. I am your customer since 2000 cause reliance is the best communication company . But now this is not .I did call customer care 50 times but he say only we will resolve your from within 48 hours bt after 2 months problem has not been solved. and i got a message, your request id[protected] has been proessed after 2 months only processed, what is this????? This problem is not only my this problem is in whole pandav nagar delhi near d-park mother dairy 110092.
So please solve this problem immediatly .
VISHWAJEET KUMAR
ADD- PANDAV NAGAR D-PARK NEAR MOTHER DAIRY, DELHI -110092.
My request id[protected]
Contact no. -[protected]
[protected]
[protected]
i have connection taken last month still not my CRM and browser not working but i got bill of last month 3600.00
i called to customer care centre so many complaint logged to there is no response this way give service to customer?
Please help me to solved to problem.
cool comfort
mr. khubaib
manager of service centre
mobile [protected]
i called to customer care centre so many complaint logged to there is no response this way give service to customer?
Please help me to solved to problem.
cool comfort
mr. khubaib
manager of service centre
mobile [protected]
Sir,
Authorized dealer has flately refused to correct my name and address. I have submitted photocopy of my driving licence to authorized dealer but authorized dealer has misused photocopy of driving licence. Sajinder Singh M/s Spark Telecom (authorized dealer of Reliance mobile store), 230, Civil Street, Video Market, Ghumar Mandi chowk, Ludhiana, Punjab ( Mobile No. [protected] and [protected]) has flately refused to correct my name and address i.e. Nirmal Kumar son of Sh. Krishan Lal, resident of 6527/31-A, St. No. 3, Gagan Vihar, Chuharpur Road, Haibowal kalan, Ludhiana in the system/record of your company. I have shown valid documents to him which was given to him at the time purchase of device. Authorized dealer refused to change my name and address. Please look into the matter.
VERY-VERY POOR AND NEGLIGENT SERVICES TOWARDS CUSTOMERS PROVIDED BY RELIANCE COMMUNICATION LIMITED
I have purchased dongle/data modem no. [protected] (Reliance3), RSN: RZTCDC[protected], MEID: A0000 0389 D9A58 on 5-9-2015 for Rs. 1300/- in my name i.e. Nirmal Kumar son of Sh. Krishan Lal, resident of 6527/31-A, St. No. 3, Gagan Vihar, Chuharpur Road, Haibowal kalan, Ludhiana from Sajinder Singh M/s Spark Telecom (dealer of Reliance mobile store), 230, Civil Street, Video Market, Ghumar Mandi chowk, Ludhiana, Punjab ( Mobile No. [protected] and [protected]). On[protected] at about 10:39AM, one lady of Reliance company made call me from telephone No. [protected] and asked me to visit reliance mobile store wherefrom device was purchased in order to rectify my name in record of Reliance company. On the same day, I have visited Reliance mobile store where I have met Sajinder Singh authorized dealer alongwith my address and id proof and asked him to rectify my name in the record of the Company and he asked me that device is running in my name or any other person. Ultimately he flately refused to rectify my name in the record of the company. I have made humble request again and again in order to rectify my name but he is not ready to correct my name and address. The system/record of Dongle/data modem no. [protected] be rectified in my name.
NOTE:-Reliance mobile store is not issued the acknowledgement after filling the form for subscription
Please look in to the matter. Compensation be paid for negligence and deficiency in service which is committed by your company. dongle/data modem no. [protected] be registered in my name i.e. Nirmal Kumar.
Complainant
NIRMAL KUMAR AGGARWAL, ADVOCATE, Chamber no. 452, 4th Floor, Lawyers Chambers Complex, New Courts, Ludhiana. Mobile No.[protected]
Authorized dealer has flately refused to correct my name and address. I have submitted photocopy of my driving licence to authorized dealer but authorized dealer has misused photocopy of driving licence. Sajinder Singh M/s Spark Telecom (authorized dealer of Reliance mobile store), 230, Civil Street, Video Market, Ghumar Mandi chowk, Ludhiana, Punjab ( Mobile No. [protected] and [protected]) has flately refused to correct my name and address i.e. Nirmal Kumar son of Sh. Krishan Lal, resident of 6527/31-A, St. No. 3, Gagan Vihar, Chuharpur Road, Haibowal kalan, Ludhiana in the system/record of your company. I have shown valid documents to him which was given to him at the time purchase of device. Authorized dealer refused to change my name and address. Please look into the matter.
VERY-VERY POOR AND NEGLIGENT SERVICES TOWARDS CUSTOMERS PROVIDED BY RELIANCE COMMUNICATION LIMITED
I have purchased dongle/data modem no. [protected] (Reliance3), RSN: RZTCDC[protected], MEID: A0000 0389 D9A58 on 5-9-2015 for Rs. 1300/- in my name i.e. Nirmal Kumar son of Sh. Krishan Lal, resident of 6527/31-A, St. No. 3, Gagan Vihar, Chuharpur Road, Haibowal kalan, Ludhiana from Sajinder Singh M/s Spark Telecom (dealer of Reliance mobile store), 230, Civil Street, Video Market, Ghumar Mandi chowk, Ludhiana, Punjab ( Mobile No. [protected] and [protected]). On[protected] at about 10:39AM, one lady of Reliance company made call me from telephone No. [protected] and asked me to visit reliance mobile store wherefrom device was purchased in order to rectify my name in record of Reliance company. On the same day, I have visited Reliance mobile store where I have met Sajinder Singh authorized dealer alongwith my address and id proof and asked him to rectify my name in the record of the Company and he asked me that device is running in my name or any other person. Ultimately he flately refused to rectify my name in the record of the company. I have made humble request again and again in order to rectify my name but he is not ready to correct my name and address. The system/record of Dongle/data modem no. [protected] be rectified in my name.
NOTE:-Reliance mobile store is not issued the acknowledgement after filling the form for subscription
Please look in to the matter. Compensation be paid for negligence and deficiency in service which is committed by your company. dongle/data modem no. [protected] be registered in my name i.e. Nirmal Kumar.
Complainant
NIRMAL KUMAR AGGARWAL, ADVOCATE, Chamber no. 452, 4th Floor, Lawyers Chambers Complex, New Courts, Ludhiana. Mobile No.[protected]
Dear Sir /madam
My self Mr. Uday Kadam. I am using reliance mobi le network now. after porting
But from starting days i have not got proper network /signal, so I am getting problem to contact the other and myself also i have given the complaint to the reliance customer care and all nodal officers but still i no getting good service,
sir i am travel agent and people contact when they went outside of ther place also not getting the bank detail on sms if my mobile not work there is no use i will lost my business and customer, also i am not interest to lost my this no. Reliance network services is very bad. daily saying we have forward to technical dept, still they have not given replay, when they rwply they will call and tell
so i am very tired i am interested to port again to other so give me changes as request so with your help i will do my business and save the my customer
sir u have good business so sole my this problem and see my record of phone have many tines i call to ur off whats replay and say
plz Do Reply as soon as early on this issu.
very bad warts service of reliance anil ambani services
My self Mr. Uday Kadam. I am using reliance mobi le network now. after porting
But from starting days i have not got proper network /signal, so I am getting problem to contact the other and myself also i have given the complaint to the reliance customer care and all nodal officers but still i no getting good service,
sir i am travel agent and people contact when they went outside of ther place also not getting the bank detail on sms if my mobile not work there is no use i will lost my business and customer, also i am not interest to lost my this no. Reliance network services is very bad. daily saying we have forward to technical dept, still they have not given replay, when they rwply they will call and tell
so i am very tired i am interested to port again to other so give me changes as request so with your help i will do my business and save the my customer
sir u have good business so sole my this problem and see my record of phone have many tines i call to ur off whats replay and say
plz Do Reply as soon as early on this issu.
very bad warts service of reliance anil ambani services
This is to bring to your notice that we, Customer ID:[protected], have suffered a lot of mental agony and harassment from your customer care personnel and sales executive.
We had applied for a broadband connection on 3rd January 2016. Sales executive (number mentioned on leaflet) had promoted us the plans that are as in the attached leaflet. Of the mentioned plans, (on being said that six months plan may have a waiver of installation charges) we agreed and paid for the Rs.1299 plan (4mbps unlimited plus a landline). In total, we made a payment of Rs.8580 in cash (the recipt is included as well). (However, customer care only mentions o[censored]s paying Rs.8400 only. Probably Rs.180 was his inconvenience charge).
After many calls and follow-ups, the net connection was finally installed on 6th January 2016. The landline was nowhere to be seen. It was said that the landline will be arriving soon. To us it did not matter much and so we started using our broadband. To our surprise, the person did not configure the internet and demanded extra charges for it. A charge of Rs.250 was paid additionally just to configure the internet with our existing router.
Moreover, even after configuring the router, the internet did not work properly. (I shall say, it is sheer lack of customer service and lack of motivation as well.) We had to make inordinate calls to get our connection working. To our utter dismay, the sales executive behaved rudely every time we used to call. He even warned us that our number will be placed in black-list if we continue to call him regarding our 'net not working' complaints. Which kind of customer service and customer satisfaction priority is this, for a company like RCOM?
Once after our incessant complaints, when a technician visited, we learned that at our usage location, it was not possible to get the benefit of our 1299 PLAN i.e. 4mbps speed. It came to us as a shock. The shock was even harsher when on our next call to Customer Care we were told that our plan has been converted to a lower plan of 2mbps without even intimating us. We never needed a 2mbps plan. We had paid for a 4mbps plan and that was our basic requirement.
As the days passed, the dissatisfaction from the broadband grew massively intolerable. After every span of few hours in case of no usage, it needs to be logged in again and for the login page to be displayed and working it takes some 15 to 20 minutes, which is not acceptable to any customer. We have called several times about all these issues to the customer care. However, every time we call customer care, they never lodge a complaint and just give phony assurances. The situation is so worse at Reliance Customer Care that even after dictating them the whole complaints that need to be filed, they write a complaint according to what they deem fit.
We are just a group of four girls, who stay together. Some o[censored]s are studying and some working. We do not have time and energy to get into a tussle with the sales executive, whose threatenings shake us from within. Also, we do not have the strength to cope up with the maze-like customer (dis)service that RCOM has. All we want is forfeiture of our connection and right payback of our money.
To list everything in a nutshell:
1. We were cheated to buy a plan which was not actually available at RCOM for us. Thus, we have not used the connection as it was supposed to be used.
2. Neither did we receive any landline connection.
3. We were later argued by customer care, that we will need to pay installation charges. The question is why? (We signed up for a six months advance payment plan which did not have any installation fees, then why do we need to pay installation, if we are not moving out of RCOM on our whims and fancy, but due to false promises and bad customer service on behalf of RCOM).
4. Another call to customer care explained to us that we were charged on a pro-data basis for 1099 plan (What...1099 plan...what is this?). We never opted for this plan. We opted for 1299 plan and it was not provided by RCOM to us. Shouldn't it be us demanding an extension of services if we were practically not able to use the internet, as promised, during that span.
5. On calling for the termination of services, the customer care has become even more negligent and just want to milk maximum money. Is that what you do? Removing all possibilities for the customer to take any other RCOM product in future?
A proper resolution is: Charge us Rs.699 for a month plan (the service that was actually used by us, and not the 1099 plan which they have misappropriated). Give us the remaining money back without any further inconveniences of time consuming and least effective customer care calls. Give us back Rs.250 charged additionally for installing, as the person did not install it correctly and we had to relogin every time we wished to use it. Till now, we are not demanding any thing extra. However, if our mental torture doesn't ends here, we will have to take the matter to media and judiciary.
Prajakta Belsare
Mob. [protected]
Pune
We had applied for a broadband connection on 3rd January 2016. Sales executive (number mentioned on leaflet) had promoted us the plans that are as in the attached leaflet. Of the mentioned plans, (on being said that six months plan may have a waiver of installation charges) we agreed and paid for the Rs.1299 plan (4mbps unlimited plus a landline). In total, we made a payment of Rs.8580 in cash (the recipt is included as well). (However, customer care only mentions o[censored]s paying Rs.8400 only. Probably Rs.180 was his inconvenience charge).
After many calls and follow-ups, the net connection was finally installed on 6th January 2016. The landline was nowhere to be seen. It was said that the landline will be arriving soon. To us it did not matter much and so we started using our broadband. To our surprise, the person did not configure the internet and demanded extra charges for it. A charge of Rs.250 was paid additionally just to configure the internet with our existing router.
Moreover, even after configuring the router, the internet did not work properly. (I shall say, it is sheer lack of customer service and lack of motivation as well.) We had to make inordinate calls to get our connection working. To our utter dismay, the sales executive behaved rudely every time we used to call. He even warned us that our number will be placed in black-list if we continue to call him regarding our 'net not working' complaints. Which kind of customer service and customer satisfaction priority is this, for a company like RCOM?
Once after our incessant complaints, when a technician visited, we learned that at our usage location, it was not possible to get the benefit of our 1299 PLAN i.e. 4mbps speed. It came to us as a shock. The shock was even harsher when on our next call to Customer Care we were told that our plan has been converted to a lower plan of 2mbps without even intimating us. We never needed a 2mbps plan. We had paid for a 4mbps plan and that was our basic requirement.
As the days passed, the dissatisfaction from the broadband grew massively intolerable. After every span of few hours in case of no usage, it needs to be logged in again and for the login page to be displayed and working it takes some 15 to 20 minutes, which is not acceptable to any customer. We have called several times about all these issues to the customer care. However, every time we call customer care, they never lodge a complaint and just give phony assurances. The situation is so worse at Reliance Customer Care that even after dictating them the whole complaints that need to be filed, they write a complaint according to what they deem fit.
We are just a group of four girls, who stay together. Some o[censored]s are studying and some working. We do not have time and energy to get into a tussle with the sales executive, whose threatenings shake us from within. Also, we do not have the strength to cope up with the maze-like customer (dis)service that RCOM has. All we want is forfeiture of our connection and right payback of our money.
To list everything in a nutshell:
1. We were cheated to buy a plan which was not actually available at RCOM for us. Thus, we have not used the connection as it was supposed to be used.
2. Neither did we receive any landline connection.
3. We were later argued by customer care, that we will need to pay installation charges. The question is why? (We signed up for a six months advance payment plan which did not have any installation fees, then why do we need to pay installation, if we are not moving out of RCOM on our whims and fancy, but due to false promises and bad customer service on behalf of RCOM).
4. Another call to customer care explained to us that we were charged on a pro-data basis for 1099 plan (What...1099 plan...what is this?). We never opted for this plan. We opted for 1299 plan and it was not provided by RCOM to us. Shouldn't it be us demanding an extension of services if we were practically not able to use the internet, as promised, during that span.
5. On calling for the termination of services, the customer care has become even more negligent and just want to milk maximum money. Is that what you do? Removing all possibilities for the customer to take any other RCOM product in future?
A proper resolution is: Charge us Rs.699 for a month plan (the service that was actually used by us, and not the 1099 plan which they have misappropriated). Give us the remaining money back without any further inconveniences of time consuming and least effective customer care calls. Give us back Rs.250 charged additionally for installing, as the person did not install it correctly and we had to relogin every time we wished to use it. Till now, we are not demanding any thing extra. However, if our mental torture doesn't ends here, we will have to take the matter to media and judiciary.
Prajakta Belsare
Mob. [protected]
Pune
Reliance Communications — Reliance Customer Service really Sucks :( worst service ever seen
My Internet is not working from last 24days and there is no customer support from your side ! Worst customer service u'l ever come across. User ID[protected] Complain No.[protected]my landline no last 70 days dad
My complion no.[protected] date 20/01/2015 no solve my no.[protected]stop my all vas service of my number
I your 25 year old customer number [protected] want to deactivate all VAS SERVIES WHICH ARE ACTIVATED IN MY NUMBER .KINDLY MAKE THE NEED FULL IMMEDIATELY.Stop SMS from 53030
Without any subscription from my side I am receiving SMS from 53030 .Stop this immediately .Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Reliance Net connect customer care is such a worst & i always use to get some fixed template email saying "Sorry for inconvenience" & other things to whatever query i ask.
I don't think they read our emails & take action.
And it is really disappointing no one monitor & take action as this worst experience still continues.
And even if we raise complaints, that too they don't care.
Lot of customers are not willing to go for this service only for this very worst customer care, even though Reliance Net connect has good connection.