[Resolved]  Reliance Communications — Delay in installation and no response from CC

Address:

Bangalore, Karnataka

I have applied for reliance broadband connection on dec last week and now it is more than 1 month since I had applied. there is no response from the customer care and always they keep on sending the same 'your complaint escalated messages" without providing any help. Better don't apply UNRELIABULLANCE services ever.


[protected][protected][protected][protected]
=====================================
Dear Customer,
We regret the inconvenience caused.

This is with reference to your e-mail regarding "Pending Installation". We would like to inform you that we have escalated your issue to the concerned department who will look into this matter. They will contact you at the earliest.

Kindly be assured that we would do our best to resolve your concern.

Yours sincerely,

Nandani Pandey
Broadband Customer Care,
Reliance Communications.

In case you need further assistance, please do call or email. You may contact us through any of the following means:

* Phone:[protected] and from all telecom service providers
*[protected] from any phone
* Email: [protected]@relianceada.com
* Website: www.rcom.co.in

You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR through IVR while calling at contact center.

You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: EDITED FOR Anonymity
Date: Monday, January 31, 2011 11:33 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your e-mail

I APPLIED FOR CONNECTION ON DEC LAST WEEK. TILL NOW I DIDN'T GET ONE. EVEN YOU PEOPLE ARE NOT RESPONDING AND SIMPLY REPLYING ALL MY MAILS WITH THE SAME LINES " ESCALATED". NOW DON'T REPLY TO THIS MAIL. CALL ME ON MY NO edit AND ANSWER ME .

On Sat, Jan 29, 2011 at 8:21 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

We regret for the inconvenience caused.

This is with reference to your e-mail regarding "Pending Installation". We would like to inform you that we have escalated your issue to the concerned department who will look into this matter. They will contact you at the earliest.

Kindly be assured that we would do our best to resolve your concern.



Yours sincerely,



Dinesh Bathija
Broadband Customer Care

Reliance Communications.



For additional product and service related information, you may contact us through any of the following means:



* Phone:[protected] from any phone (Toll free) or,
*[protected] from any phone.
* Email: [protected]@relianceada.com
* Website: www.rcom.co.in

You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp



You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: EDITED FOR Anonymity
Date: Saturday, January 29, 2011 06:15 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your e-mail

NOW IT'S A MONTH SINCE I APPLIED AND NO RESPONSE TILL NOW. IS ANYONE LISTENING?

On Thu, Jan 27, 2011 at 3:14 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

We regret for the inconvenience caused.

This is with reference to your e-mail regarding "Pending Installation". We would like to inform you that we have already taken up your issue to the concerned department who will look into this matter. They will contact you on this subject at the earliest.

Kindly be assured that we would do our best to resolve your concern.

Yours sincerely,

Keshav Naidu
Broadband Customer Care
Reliance Communications.

For additional product and service related information, you may contact us through any of the following means:

Phone:[protected] from any phone (Toll free) or,
Email: [protected]@relianceada.com
Website: www.rcom.co.in

You can book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR through IVR while calling at contact center.

You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com


Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: EDITED FOR Anonymity
Date: Thursday, January 27, 2011 10:41 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your e-mail

still no progress.

On Mon, Jan 24, 2011 at 2:36 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

We regret the inconvenience caused.

This is with reference to your e-mail regarding "Pending Installation". Please note that your concern has been escalated to our concerned team for redressal on priority basis.

Kindly be assured that we would do our best to resolve your concern.

Yours sincerely,

Soniya Mahadik
Broadband Customer Care,
Reliance Communications.

For additional product and service related information, you may contact us through any of the following means:

* Phone:[protected] from any phone (Toll free) or,
*[protected] from any phone.
* Email: [protected]@relianceada.com
* Website: www.reliancecommunications.co.in

You can book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR through IVR while calling at contact center.

You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: EDITED FOR Anonymity
Date: Monday, January 24, 2011 01:34 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your e-mail.

Now I have called the guy to whom I have submitted the application. He says that some cable is cut(Maratahahalli Bangalore) and it may take 20 days for the new cable. He added that meanwhile my deposit amount will get return and I have to go the entire process again when he calls after he gets the new cable. THEN WHAT ON THE EARTH YOU WERE DOING THROGHOUT THIS MONTH WITHOUT EVEN BOTHERING THE CAUSE OF THE ISSUE?

On Fri, Jan 21, 2011 at 1:37 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

We are extremely sorry for the inconvenience caused.

This is with reference to your e-mail regarding "Pending Installation". Kindly note that we have re-escalated your issue with the concerned department. They will do the needful and contact you at the earliest.

Kindly be assured that we would do our best to assist you with your concern.

Yours sincerely,

Unnittan C
Broadband Customer Care
Reliance Communications.

For additional product and service related information, you may contact us through any of the following means: