[Resolved]  Reliance Communications — Bill dispute

Address:

Jammu, Jammu and Kashmir

Dear Sir/Madam,

Its really pathetic service and response of reliance customer care.

I have a post paid coneection of Reliance communication Mobile no [protected] in the name of Pramjit Singh.On 24.02.2012 i have given a request to change my plan from 100 monthly rental (3G) to 99 monthly rental Plan.Same was confirmed by SMS.However my plan change into default plan and realice was chage approax Rs 600 for internet usage between 23.03.2012 to 01.04.2012.

I am in follow up Last 20 days through mail and Phone,But I never got any revert or good response on the same. They will only provide the complaint no.

Please find three complaint no and Trail mail.
[protected]
[protected]
[protected]

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding service issue.

We regret for the inconvenience caused in this regard.

Please note that your request has been forwarded to the concern department and one of our executives will respond to you shortly.

It is our pleasure to assist you.

Regards,

Malarvizhi.T
Customer Care
Reliance Communications Ltd

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

For any queries about our products or services please dial *222 (chargeable), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.
Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.




-----Original Message-----
From: Uday Shankar (uday.[protected]@icicibank.com)
Date: Friday, April 20, 2012 02:43 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your e-mail

Dear Team,

I am still awaiting your revert.

Regards
Uday

On 4/5/2012 10:55 AM, [protected]@relianceada.com wrote:
>
> Dear Customer,
>
> Thank you for contacting Reliance Customer Care.
>
> This is with reference to your e-mail regarding Service issue.
>
> We regret for the inconvenience caused in this regard.
>
> Kindly note that your complaint has been registered vide Service Request ID[protected] and the same will be resolved within 2 days.
>
> Your co-operation and patience in this regard will be highly appreciated.
>
> Regards,
>
> Karlmax L
> Customer Care
> Reliance Communications Ltd
>
> For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
>
> For any queries about our products or services please dial *222 (chargeable), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].
>
> You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.
> Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.
>
>
>
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>
> -----Original Message-----
> From: Uday Upadhyay /RCLG/IBANK/JAMMU (uday.[protected]@icicibank.com)
> Date: Wednesday, April 04, 2012 04:58 PM
> To: [protected]@relianceada.com ([protected]@relianceada.com)
> Subject: Re: RE: Reference to your e-mail
>
>
> "Print this mail only if absolutely necessary. Save Paper. Save Trees.."
>
> "This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects."
> Dear Team,
>
> Executive name- Not available
> Timing-9:pm to 12pm on 24.02.2012
> ALt-[protected]
>
> Regards
> Uday
>
>
> ----- Original Message -----
> From: "[protected]@relianceada.com" <[protected]@relianceada.com>
> Date: Wednesday, April 4, 2012 4:51 pm
> Subject: RE:'Reliance=[protected]' Reference to your e-mail
> To: Uday Upadhyay /RCLG/IBANK/JAMMU <uday.[protected]@icicibank.com>
>
> >
>
>
> >
>
>
> >
> > Dear Customer,
> >
> > Thank you for contacting Reliance Customer Care.
> >
>
> >
>
>
> >
> This is with reference to your e-mail regarding data plan.
>
> >
>
>
> >
> We regret for the inconvenience caused in this regard.
>
> >
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>
> >
> Kindly note that, to solve your issue please provide the following details to assist you better
>
>
> >
> >
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> >
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> >
> Name of executive (if available):
>
> >
> Date of call (If available):
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> >
> Alt Contact No.:
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> > Further, to change your data plan please provide the following details so, that, we can able to assist you better in this regard.
>
> >
>
> > Full Name:
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> > Address:
>
> > Date of birth:
>
> >
>
> > Your co-operation and patience in this regard will be highly appreciated.
>
> >
>
> > Regards,
> >
> > Vasanth
> > Customer Care
> > Reliance Communications Ltd
> >
> > For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
> >
> > For any queries about our products or services please dial *222 (chargeable), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].
> >
> > You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.
> > Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com .
>
> >
>
>
>
>
> >
> -----Original Message-----
> > From: Uday Upadhyay /RCLG/IBANK/JAMMU (uday.[protected]@icicibank.com)
> > Date: Wednesday, April 04, 2012 09:04 AM
> > To: [protected]@relianceada.com ([protected]@relianceada.com)
> > Subject: Re: RE: Reference to your mail
>
> >
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>
> "Print this mail only if absolutely necessary. Save Paper. Save Trees.."
> >
>
> "This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects."
> Dear Team,
> >
> > I requested to change my plan in 99(2.5gb) not in defult plan.Kindly send me, voice recording for the same.or provode any proof that I requested to change my plan as default.
> >
> > Regards
> > Uday
> >
> > ----- Original Message -----
> > From: "[protected]@relianceada.com" <[protected]@relianceada.com>
> > Date: Tuesday, April 3, 2012 9:48 pm
> > Subject: RE:'Reliance=[protected]'Reference to your mail
> > To: Uday Upadhyay /RCLG/IBANK/JAMMU <uday.[protected]@icicibank.com>
> >
> > >
> >
> >
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> >
> > >
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> > >
> > >
> >
> Dear Customer,
> > >
> > > Thank you for contacting Reliance Customer Care.
> > >
> > > This is with reference to your e-mail regarding plan issue.
> > >
> > > We regret for the inconvenience caused in this regard.
> >
> > >
> >
>
> >
> > >
> >
> As per our records you have requested for the default plan as per the request id[protected]. Hence you have been charged correctly as per the default plan and the waiver for the same cant be provided.
> >
> > >
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> Also the plan activated at present is 2.5 GB plan.
> >
> > >
> >
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> > >
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> For further clarifications kindly revert to us.
> >
> > >
> >
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> >
> > >
> >
> Your co-operation and patience in this regard will be highly appreciated.
> >
> > >
> >
>
> >
> > >
> >
> Regards,
> > >
> > > Udayan C
> > > Customer Care
> > > Reliance Communications Ltd
> > >
> > > For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
> > >
> > > For any queries about our products or services please dial *222 (chargeable), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].
> > >
> > > You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.
> > > Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.
> > >
> >
> > >
> >
> > >
> >
> > >
> >
> >
> >
> > >
> >
> > > -----Original Message-----
> > > From: Uday Upadhyay /RCLG/IBANK/JAMMU (uday.[protected]@icicibank.com)
> > > Date: Tuesday, April 03, 2012 01:03 PM
> > > To: [protected]@relianceada.com ([protected]@relianceada.com)
> > > Subject: Re: RE: Reference to your mail
> >
> > >
> > >
> >
> > >
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> >
> > >
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> > >
> >
>
> "Print this mail only if absolutely necessary. Save Paper. Save Trees.."
> > >
> >
>
> "This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects."
> Dear Team,
> > >
> > > As per your 1st reply, I have not given any request to change my plan,however your previous mail state that my plan was changed into a defult plan.How its is possible if Ihave not given any request.
> > >
> > > Please note that- I have given request on 24.02.2012 to change my plan from 100 mb(Rs100) to 2.5gb (rs 99). however the same was converted into a default plan.And I have charge for Rs 500 for usage Data till date. I need wavier for the same.because its not my fault.
> > >
> > > Please go through the voice recording dated 24.02.2012. and Kindly foeward to me also.
> > >
> > > Regards
> > > Uday
> > > [protected]
> > >
> > > ----- Original Message -----
> > > From: "[protected]@relianceada.com" <[protected]@relianceada.com>
> > > Date: Tuesday, April 3, 2012 11:12 am
> > > Subject: RE:'Reliance=[protected]'Reference to your mail
> > > To: Uday Upadhyay /RCLG/IBANK/JAMMU <uday.[protected]@icicibank.com>
> > >
> > > >
> > >
> > >
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> > > >
> > > > Dear Customer,
> > > >
> > > > Thank you for contacting Reliance Customer Care.
> > > >
> > > > This is with reference to your e-mail regarding billing issue.
> > > >
> > > > We regret for the inconvenience caused in this regard.
> > > >
> > > > Kindly note that, we have checked your Service Request ID:[protected] as per that the default plan 3GRNC_PAYG has been activated.
> > >
> > >
> > > >
> > > >
> > >
> > > > Currently, RNC2.5GB_99_10 is active in your account.
> > > >
> > > > It is our pleasure to assist you.
> > > >
> > > > Regards,
> > > >
> > > > Kalaiarasi V
> > > > Customer Care
> > > > Reliance Communications Ltd.
> > > >
> > > > For further details, you can visit our web-site www.rcom.co.in or write to us at customercare @ relianceada . com .
> > > >
> > > > For any queries about our products or services please dial *222. For Service requests & complaints, please dial 198 (toll free) from your Reliance phone. You can also reach us on 30333333 from any other phone.
> > > >
> > > > You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com
> > > >
> > > >
> > > >
> > > >
> > >
> > > >
> > >
> > >
> > > >
> > >
> > >
> > > >
> > > -----Original Message-----
> > > > From: Uday Upadhyay /RCLG/IBANK/JAMMU (uday..[protected]@icicibank.com)
> > > > Date: Monday, April 02, 2012 06:45 PM
> > > > To: [protected]@relianceada.com ([protected]@relianceada.com)
> > > > Subject: Re: RE: Reference to your mail
> > >
> > > >
> > >
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>
> "Print this mail only if absolutely necessary. Save Paper. Save Trees.."
> > > >
> > >
> >
>
> "This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects."
> Dear Team,
> > > >
> > > > If I have not given any request on 24.02.2012 then how it is possible that my erlier plan (Rs 100 for 100mb) was changed in default plan.And i have charged for the same
> > > >
> > > > Regards
> > > > Uday
> > > >
> > > > ----- Original Message -----
> > > > From: "[protected]@relianceada.com" <[protected]@relianceada.com>
> > > > Date: Monday, April 2, 2012 5:53 pm
> > > > Subject: RE:'Reliance=[protected]'Reference to your mail
> > > > To: Uday Upadhyay /RCLG/IBANK/JAMMU <uday.[protected]@icicibank.com>
> > > >
> > > > >
> > > >
> > > >
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> > > >
> > > > >
> > > > > Dear Customer,
> > > > >
> > > > > Thank you for contacting Reliance Customer Care.
> > > > >
> > > > > This is with reference to your e-mail regarding the data plan.
> > > > >
> > > > > We regret for the inconvenience caused in this regard..
> > > > >
> > > > > Kindly note that, as per our records we have not found any request placed by you on 24/02/2012 and as per your request on 01/04/2012 the data plan has been changed for your number and the new plan is RNC2.5GB_99_10 with effect from[protected].
> > > >
> > > > >
> > > >
> > > >
> > > > > Your co-operation and patience in this regard will be highly appreciated.
> > > > >
> > > >
> > > > >
> > > >
> > > >
> > > > >
> > > > Thank you for your valued support.
> > > > >
> > > > > Regards,
> > > > >
> > > > > Manivannan R
> > > > > Customer Care
> > > > > Reliance Communications Ltd
> > > > >
> > > > > For further details, you can visit our web-site www.rcom..co.in or write to us at [protected]@relianceada.com.
> > > > >
> > > > > For any queries about our products or services please dial *222 (chargeable), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].
> > > > >
> > > > > You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.
> > > > > Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.
> > > > >
> > > > >
> > > >
> > > >
> > > >
> > > > >
> > > > -----Original Message-----
> > > > > From: Uday Upadhyay /RCLG/IBANK/JAMMU (uday.[protected]@icicibank.com)
> > > > > Date: Monday, April 02, 2012 10:22 AM
> > > > > To: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
> > > > > Subject: postpaid mobile bills for mobile no [protected]
> > > >
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> > > >
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> Dear Team,
> > > > >
> > > > > I have given request on 24.02.2012 to change mu net plan from 100mb of rs 100 (3G) to 2G plan 99 for 2.5gb.
> > > > >
> > > > > The same was changed into a default plan and i have to charge approax Rs 500 to Data usage.
> > > > >
> > > > > I lodged a complaint to Customer care on 31.03.2012 and request to change my plan in 99.
> > > > >
> > > > > I supprised when i called to customer care on 01.04.2012 to know my request status as per Mr Vinod & lovely there was no such request.
> > > > >
> > > > >
> > > > > Regards
> > > > > Uday
> > > > >
> > > > >
> > > >
> > >
> >
>
>
> > > > >
> > > >
> > >
> >
>
> "Print this mail only if absolutely necessary. Save Paper. Save Trees."
> > > > >
> > > >
> > >
> >
>
> "This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects."
>
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"Print this mail only if absolutely necessary. Save Paper. Save Trees."

"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects