Dear Team,
I want to know the status about my complaint no 84527599 and 84527704.
Now i would like to explain my problem which i face and i think I have been cheated by customer care dept since 3 days.
Actually my validity period had been finished in the sep month so. I have talked to customer care dept, and they said to me to recharge the Rs 799 and i will get 30 days validity and std call free on the same network, So have recharged for this amount on 27 th dec 2008 but i got msg from the Mobile that my validity date will expire on 29 th dec, Then again i talked with customer care dept, then i got msg from the cce(customer care executive) that I should recharge with 199 for life time validity for getting again 799 plan activated, But when i again recharged with Rs 199 At that time i had Rs 90 as a balance in my account.But Here i have been cheated by cce Bcz, As per plan detail of 799, Std calls are free in same network i was knowing that i am making std free call on same network but after finishing about 90 rupees I got a msg that my amount has been finished to make a call even on same network.
Now Customer care dept saying that my 799 plan has finished.So again i have to recharged with 799 To make a std call free on same network.
Then Now 799 plan has been removed
Now i am totally frustrated from the customer care Dept and Reliance and if the problem is not resolved soon
I think this is not the way to treat a subscriber and please resolve my problem ASAP .
If my problem is not resolve, I will definetly escalate this issue to the higher level in Reliance .
and still not resolve, then i would definitly go in the consumer court.
Regards
Vivek Kumar Mishra
Mob No:[protected], [protected] Was this information helpful? |
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