Reliance Communications — irregular pack activate with any information

Dear Sir,

i am user of reilance mobile prepaired.my mobile no is [protected], when i recharge my moble to talk relative reilance deducted my money without any infomation and sms will appear you money is going to 0 please your fmpack is activate/rigntone is activate etc. and my money going to waste, when i call at customer care how this is activates. they dont have any infomation and no any detail. when i told please back to my balance then they told they dont want to return my money. so what i do. i think in india no any kanun, everyone want to loot people.

thank and regards
Jhabar singh shekhawat