[Resolved]  Reliance Communications — Ad hoc activation of special packs without explicit consent of the consumer

I have a FWP connection of Reliance Communications vide number[protected] registered in the name of Bangur Medicare Research Institute. I was charged for a Find A Friend Pack in my last bill.On enquiry with the service provider i was told that it was activated via consent through an IVR call from them. Sir your circular No. 301-19/2006-Eco. Dated: 23rd May, 2006 states that when a special pack is activated explecit consent should be obtained. When i asked for reversal of charges of the same pack i was blatantly told a no from the provider. I asked them to give me a proof of anyone from my place explicitly subscribing for the said pack but was told no such system is there. Sir when we call the provider for a simple query our entire historical data(name address etc) are validated but while activating the special pack the service provider does not even take a verbal consent. THis is clear manipulation of system and evident harrasment to a customer. I request you to kindly look into this problem and save the customer from the malpractices of the providers.