Reliance Communications — Cheat by reliance on online data recharge | |
I have recharged my no. [protected] yesterday for rs 255 which gives the benefit of 1gb 3G data. Since, I recharged from rcom.in website they offered 100 MB extra. Post recharge I got only that extra amount of 100 MB but the main one of 1 gb is missing. Surprisingly, this is happening for the second time. 1 month back also I faced same thing and it took 7-9 days for reliance customer care to resolve the issue. Rahul kumar soni Please find the following mail sent by reliance as receipt for payment. Dear Customer, Thank you for using My Services on http://myservices.relianceada.com/. With reference to your Reliance account, we would like to inform you that we have received your online recharge payment of Rs.255 on 27/06/2013 18:27:15 Please find attached the receipt for your payment.Your receipt id is AMIR38112082. Please note that this receipt is valid subject to the realisation of your payment. Thank you for choosing Reliance, India's No.1 Network. Regards, Customer Care Reliance Communications Was this information helpful? | |
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Reliance — Complaint regarding online recharge
Hi Sir/MadamThis is Satyendra A the main problem is regarding online recharge when i recharged my dad and mom mobile online with Rs 55/- there is no double talk time offer the vouchers cost is Rs55/- regular talk time is 47.86 but i got 100 tt for both mobiles and after 5 days the balance became nil as i called customer care they said that sir u got double talk time so the validity is only for 5 days is the way u treat or cheat the customers we are regular customers since many years. just i recharged for topup not even spl tariff plan are packs. If not the validity date is to be displayed i will attach the picture how it displays when i entered the top up amount i want my talk time back. and my both numbers are [protected],[protected]
Dear Customer,
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare
Dear Customer,
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
Hi
I think this is their main source of income.
I have been following up some online recharge issues of my data card for the last ten days, without any proper response from the customer care service. On[protected] at 9-30 PM I had recharged my card on line for Rs.850/- through “My Services”. I got only 5.Mb extra usage for that recharge and on[protected] again I recharged the card for Rs.1099/- and for that I got only around 1650.Mb extra usage. I had then contacted the customer care many times with no response so far. After each recharge I was told by the customer care rep. that the extra usage will be credited within 24 hours. I was monitoring it but the correct quantity offered by the HSD Voucher was not credited.Now customer care rep. says there is no pending balance to be credited.The don't know how much they credited in my account and when it was done. delaying the extra offer for 24 hours is a technic to cheat the customer. most o[censored]s will not check it. I am pretty sure thay have not credited the offer correctly. I have sent complaints to netconnect.[protected]@relianceada.com & myservices.[protected]@relianceada.com they are not even responding
I think this is their main source of income.
I have been following up some online recharge issues of my data card for the last ten days, without any proper response from the customer care service. On[protected] at 9-30 PM I had recharged my card on line for Rs.850/- through “My Services”. I got only 5.Mb extra usage for that recharge and on[protected] again I recharged the card for Rs.1099/- and for that I got only around 1650.Mb extra usage. I had then contacted the customer care many times with no response so far. After each recharge I was told by the customer care rep. that the extra usage will be credited within 24 hours. I was monitoring it but the correct quantity offered by the HSD Voucher was not credited.Now customer care rep. says there is no pending balance to be credited.The don't know how much they credited in my account and when it was done. delaying the extra offer for 24 hours is a technic to cheat the customer. most o[censored]s will not check it. I am pretty sure thay have not credited the offer correctly. I have sent complaints to netconnect.[protected]@relianceada.com & myservices.[protected]@relianceada.com they are not even responding
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Reliance Communication — no 1 cheat to consumer
Deduction from balance amountDear sir,
I had given the complaint to deactivate the SMSPACK on 17/3/2011 .On 18/3/2011 i recived the message also saying that your SMSPACK has been deactivated. From 17/3/2011 to 28/3/2011 in my mobile balance was Rs 3.60
On 28/3/2011 i had recharge of Rs 100.00 to my reliance mobile [protected] .On 28/3/2011 suddenly i recd a message of deduction of renewal of a service (SMSPACK activated ) which i had never activate in my mobile.
On 28/3/2011 i had given the complaint to reliance customer care ,in customer care Mr shashi k was there .He said by technical problem it is happen .with in 48hrs it will be refunded .On 28/3/2011 complaint no is[protected].
Till 30 /3/2011 it was not refunded again i called up to customer care & said the given complint has not resolved ,again they said we send a mail to techinal deparment ,with in 24 hrs your problem will be solved & same complaint we be .complaint no is[protected]
Till 31 /3/2011 it was not refunded & no reponse from Reliance Telecommunication .again i called up .Again i calledup to reliance customer care . again they said that once again we are taking complaint .new complaint no is[protected] with in 48hrs it will be refunded
again i calledup on 2/4/2011 to reliance customer care i spoke with customer care person & said to forward to superior .i spoke to the customer care senior person on 2/4/2011 .he said we will resolve your problem with in 6hrs .immediately rec the messsge also saying that with in 6hrs will be resolved ,again same problem no response customer care nor from customer care senior person .
And on 2/4/2011 again they deducted Rs 15 my mobile no [protected] from my balance saying it that of renewal of a service ( callertune activated) which i had never activate in my mobile.
I request to the customer care but instead of helping out they denied the problem by saying this is technical problem we can't helpout & we can can't forward the call to teamleader or seniorperson . Every month they reduce my balance on behalf of such service which i never activate in my mobile.... kindly do the favor
from
ASHVINKUMAR V C
BANGALORE
[protected]