[Resolved]  Reliance Communications — Deduction of balance

Customer care

I am using reliance number [protected] from last 4 years it was not giving any problem to me, but from last one month of May, 2008 Rs. 50/- has been deducted from my balance and same condtion is also applied in the month of June, 2008. Why this balance has been deducting although we have not taken any scheme so i want to know what is the exact problem. I have called customer care many times but not get any right response from their side. So give me immediate response of this problem through mail or call me on [protected]. Otherwise I have to take strict action on this problem.

Regards,

Avdhesh Chand
[protected]

my no is [protected]
from 3 months deduction is monthly about 90 Rs.
they are deducted 30 Rs. as 3 times per month

Reliance — Return my balance Rs. 17

Hi Sir/Madam,

Sub: - Please pay attention for *333 and *369 (Prepaid Customer Care No.) This is to inform you that I am new user of Reliance prepaid no.[protected]. I am using Reliance mobile services since last 10 days. But now I am facing problem in Reliance prepaid services. At that time the balance was Rs.21 and when I check my balance on 8th Sep '08 then remain balance is Rs.3.90

Now please tell me what to do return my balance Rs. 17

Regards,

Deepak Shukla
Allahabad, U. P.

Student — Services not activated even after charging

I am writting to complain about the services provided by Reliance Smart Life time GSM prepaid connection.
I have recharged a Rs.399/- reliance recharge voucher on 19th October' 08 having serial no. :25704029 after which my calls to local smart number should be absolutely free for 1 month along with a balance of Rs. 50/-.
However, till now the services are not activated on my number.
When I complaint about this to customer care office of Reliance,
initially they told me that the server is down and after giving the serial no. of that voucher, they told that we are having some technical problem and they will solve it that day. But untill now i have not received any services associated with that voucher.
Even after complaining about the matter to Customer Care
many times I am not getting any response from them.
I have Reliance Smart Life time Prepaid connection having Cell No.:[protected]
Therefore I request you to kindly take necessary action in this regard.

Yours faithfully
Niranjan Behera
Cell No.:[protected]
Jagamara, Bhubaneswar

respected sir,
I, Prabhakar Kumar Prabhat, mob [protected] on dated 12.11.2008 my balance was Rs194.I made a std call of 10 min and my balance was deducted by Rs 11 but some time later my balance became Rs170 and lastly it is on Rs 165. So could u tell me what is the reason behind it ?
I will be highly grateful to u if I get my balance of around Rs 18.

with regard,
Prabhakar Kumar Prabhat
s/o Mr Manohar
[protected]

reliance india landline phone — no response -- fail all commitments

my rim landline no. is[protected] and using in kolkata. the wll set is --- classic 280 -- i had been complaining for the non working of the phone since 10 days and every day i am assured that someone will attend to the same but they fail everyday.. i am facing business losses and these people do not have any sincerity about the complain

-- manish

Reliance GSM — Automatically Balnce Deducation

Dear Sir/mam

I have one Relience GSM SIM having No [protected] using before long time but last 15 days before my SIM was rejected and when i was complaining for that ur customer care executive was check and told me that pay Rs 150/- and got ur same no again and that time she also told me that my a/c balance is Rs (-19.37)and valid upto 9-May-09.i don't know how i losed my balence & then after paying Rs150/- i got my same no with a/c Rs -39.57 paise with same validity.
So i want my balence details because i want to know that when SIM was not working which is stappled from u then how i loose my balence.

I am very disappointed for that becoz this is not for first time so please kindly look into the matter and give me explanation.


regards
Anju Singh

Reliancecommunication — missappropriation in our prepaid credit amount

I am customer of reliance communication. Vide our phone numbers [protected] and [protected] . In our mobile number [protected] company has charged Rs.30 each, in the past many times for one or other services for which we have not subscribed some time we came to know from sms messages . I have to make complaints again & again. I request you to see the matter why this happens again & again. In future dont debit my account for these types of services without my written consent.Same is the case with another no .given above. Please arrange to send me details of both the account nos for the last one year .
My e-mail add [protected]@yahoo.co.in

Vodafone — abruptly deduducted amount from my balance

I received a message at 10:13 am on 03/01/2009 as below
"Hello, U have recharged with Rs. 175 with TT val of 30 days.
Usage as of 01 Jan is Rs. 37 Bal TT of Rs 138 has to be used before
03-Jan-09 For dets sms BAL to 56565"

When I recharged last time, I asked to retailer to recharge with Full talk time option.
so he done that. But now why they are going to deduct amount of Rs. 138 . So please help me
in this regards,

Soamshekhar M
Mob: [protected]

- There is no tower in our area for 25 days in a month.
- For name & Address change all the documents were given in all Web World in Hyderabad were else your rep used to tell.
-We have complaint several times to the costomer care.
-No action taken.
-Bill high suddenly in the month of Dec 08.Without any connectivity.
-Paid payment not updated.
-Phone connection de activated.
My mobile no is [protected] and modem no [protected].

TOTAL IRRESPONSIBLE ACTION FROM YOUR CC.
I am having total 12 connections i want to disconnect all.Pls atleast give the procedure to close down.

Dear sir/madam

SIM REGISTRATION FAILED
I buy a new gsm sim no [protected] on 24/1/2009.. after working for several days. today its automatically unregistered.. please re activate my no.. again..

I have received aSMS on 01 Feb 2009 Midnight 1248 A.M that "Hi. You have been charged towards
LOVESTRUCK service rental. Your next rental date is 03 Mar 09". Rs.30/- had been charged and further
another rental will be charged and how long will itgo, god alone knows. Whereas I have never requested
for any such service. This is not the first time as I have already lost Rs. 30 and Rs60 earlier. When I
cantacted service No.111, two to three times, But I could not get any proper reply nor deactivation of
LOVESTRUCK rental could be achieved. Kindly deactivate the LOVESTRUCK rental and also explain what service you have provided. Further please note that do not provide any service of such nature.
If condition persist, I would not have any often other than to shift to some other service(Telecomunication). Eaferly anticipating your reply. Thanking You,

rs 45 gas been deducted.

I am using reliance number [protected] for around 3 years it was not giving any problem to me, but from last one month of Jan, 2009 approx. Rs. 42/- in three interval has been deducted from my balance . Why this balance has been deducting although we have not taken any scheme so i want to know what is the exact problem. I have called customer care many times but not getting any right response from their side. So give me immediate response of this problem through mail or call me on [protected] . Otherwise I have to take strict action on this problem



Regards,
Vijay Saraf

Reliance Mobile — Harrasment by the Reliance person to retain the RIM

I had bought a postpaid rim which i used for 4 months and was irritated by the charges that reliance levied on me.
I requested to terminated my cell, but these SOB of Reliance did not terminate giving various reasons and now my outstanding bill is of 5400/-

Please advise what to do

Rs 30/- has been deducted from my balance without any reason showing balance -8.38 according to message received on 04/05/09. For what Rs 30/- is deducted ? It is acheating with me.I have not subscribe any service even. Now I can't make any outgoing call without being recharged.

P.K.Rastogi
mobile-- [protected]

Respected sir, madam
I am fed up fun pack from your side from last 4 months. This pack automatically activated and deduct the balance of this pack from my balance even I don’t know the service of this pack so why I want to activate this pack. Last month in April again you deduct my balance; even I have never tried to activate this pack. So in the end I decide to close this connection, It’s my request to you please close my connection.
Kulbir singh ([protected])
[protected]@hotmail.com

The Reliance Communication Staff are horrible !!they misbehave like any thing even they lie...

THE SERVICE IS PITIABLE !!! I M GOING TO COURT OF LAW


I am cheated!!

It all started when your officer approached my elder brother Mr Mohammed Arif(who is my decision maker ) for selling a wireless broadband connection, your Guy did a great deal of misselling and actually cheated us.

The first thing uttered by your sales officer when asked about the USP of the product was that-‘Surfing is absolutely free during daytime only downloads are chargeable to the extent of 2 Rs per MB-Again when specifically asked about the downloads done during night, he made it very clear that down loads are absolutely free during the night, all this facilities only at the rate of 499/-- no mention of the off peak hours & conditions apply

Few days later when one of my elder brothers collegue; after his word of mouth was very much eager to take such a connection where the above mentioned –so called benefits are there.

The same false promises was done to my brothers collegeue as wel, but to his surprise he came to know about the reality when some other sales officer named ‘sudip’ came for the delivery of the product to his office and revealed few of the charges and was very hesitant to discuss on the same in detail and said that he is just doing the sales on the behalf of the Mr Asif, as he is ill.

Since than my elder brother is running from pillar to post from
Abhisek Ray, to Chaitalee, to Harigopal Saha, to Mr. Debashis Rout and lot other people. To know what is actually happening.

Abhishek Ray –the Manager for wireless broadband connection kolkata, kept on saying repeatedly to my brother that our connection will start within a days time as we have taken all necessary approvals and the thing is already into waiver system; but this one day never came. My brother kept on trying on the phone numbers of Abhisek, Hari, but only one SMS saying ‘5 Min’ would come from abhisek after my Bro. has tried for a dozen times on cell phones of dozen people.
Earlier when asked about – whether Buffering comes under download or not, your ‘Manager’ said that Buffering is not comming under Download, I even asked that we usually see movies, clippings and songs on the You Tube so this will not attract any charges. He confirmed as-- no it is free of charges.
My brother also called on the number from where I had received calls stating the discontinuing of services, but the lady on the other side confirmed her name as Munmun, but later it was confirmed to us in the meeting scheduled with my brother ;in the below paragraph that there is no lady working in the name of Munmun. i hope Abhisek and Chaitalee are the correct names !!!

Again I am sure your people are unaware of your own product too—abhisek ray, on my brothers request earlier has send an email on his corporate email ID about the charges on the connection taken which is incomplete where there is no mention of the 50 paisa charges per minute and many other discrepancies which I would like to share with you if you will be willing to meet me unlike your collegues who stopped receiving my & my brothers call—than ultimately my brother had to go to the Reliance house to raise a complaint to the higher authority.
In the meeting with my brother where on the speaker phone Asif confessed many wrong communication or deliberate false commitment was done to me and my Bro.
Chaitalee said very boldly that give us 15 days time and we will get back to you on 23rd of May with the solutions, when my brother said that he is going to raise a complaint to Anil Ambani-Chairman, Relaince Communications, Abhisek in an very unprofessional manner said ‘go and do whatever u want to do’ or else give us 15 days time.
He came to me near the exit during my departure from Reliance House and said directing towards someone in the far off cubicle that we have already forwarded the case to that person and usually this waivers are done and we receive request for waivers every fortnight.

Totally pissed off(pardon my language) with the service of reliance my bro. lastly got in touch with Mr Debashis Rout the DGM; (when on 23rd May I received no response from Chaitalee and Abhiskek - who lastly on 26th Misbehaved with my brother.) said to come down to the Reliance House on Monday the 25th of May in an very rude manner and when we are calling him on his cell number to know the exact process as to how will I get my Rs 3250/--- Rupees back –(thank got I got my receipt after 25 days of the connection). He is not receiving my call, as he is not coming to office from the last two days as he is on leave and there is no person on his behalf to take care of the business operations—confirmed to us by Hari.

Sir,
I am not going to be cheated I wish my problem will get solved at your end. I wish you will help me in getting what is our right

You can request your collegues to forward you the email correspondence which we had made with Relaince – of which I have got no response till date.

WE REQUEST YOU TO GIVE FEW MIN. FROM YOUR BUSY SCHEDULE AND MEET US AND OBLIGE.

Regards,

Arman
MDN # [protected]

The same horrible experience with RELIANCE !!

AVOID TAKING PRODUCT FROM RELIANCE--- PRODUCT MAY BE GOOD BUT THE ATTITUDE AND BEHAVIOUR OF THE RELIANCE STAFF IS HORRIBLE

SIR, ,
I CALLED TO RELIANCE CUSTOMER CARE TO GET THE CODE OF CALLLER TUNES "BLUES- ONE LOVE""", , BUT THEY DID NT GIVE ME THE CODE OF THIS SONG, , , , , , , , , ,
PLS SIR GIVE ME THE CODE OF THIS SONG, , , , , , , , , , KINDLY REQUSET ...