Reliance Communications — SMS pack wrongly deducted

Address:

East Sikkim, Sikkim

I have been using reliance sim for more than 6 years. I have once activated sms pack of rs. 11. After that every month is used to renewed automatically by deducting rs. 19 from my account. I tried to deactivate the sms pack by sending sms I.E. "Dact sms 1p to 53739. However every time I tried to deactivate I used to get reply that your request could not be process.. please try again later.
Then I called up customer care to deactivate sms pack in the month of may 2011. They said my sms pack was successfully deactivated and I got the confirmation message saying that my sms pack has been deactivated. After that again sms pack got renewed at rs. 19 on 28th may 2011 for which I was suppose to avail the service for next 30 days. I called up customer care again and I came to know that I had two sms pack I.E. Rs 39 and rs 19 one for same service. They said my sms pack of rs. 39 was deactivated but I still have rs. 19 one. I told them to deactivate it (Rs. 19 SMS Pack) and got deactivated successfully. However I never got my deducted amount back in my account nor I could avail that service. As soon as i deactivated my SMS pack they started charging 50paisa per SMS. As it was mentioned in the SMS that my SMS Pack 1paisa has been renewed for next 30 days.

Again on 25th june I got message from reliance that my sms pack 1paisa will be renewed on 27th june. I called up customer care and they said that there is no sms pack activated in my account. They also told me to ignore the message and there shall be no deduction from your account.
Despite of that again on 27th june 2011 my sms pack got renewed. I called up customer care several time and no could resolve my issue. Every time I called then and explain them my issue they said there is technical problem call after two hour.

Please help...