Reliance Communications — Wrong migration of mobile to pre-paid

Address:

Hyderabad, Andhra Pradesh

I raised a request to migrate my postpaid number to pre paid. I raised this request with "Reliance Communication Centre, Lingampally".
The lady there initially suggested a reduced rental plan. Which I accepted. However, the rental was not reduced and i was charged according to the older rental.
I went again and mentioned my intention to migrate to prepaid. They took the request and I got a call form a guy requesting the reason for migration.

In the discussion, he offered me to increase the number of free minutes by another 100/-. I rejected that offer and requested if that can be done for my other postpaid number. He accepted the request and the call ended.
But to my surprise, they migrated my other number to prepaid. I immediately called back, at first he did not accept the mistake but after some reprimanding, he accepted the mistake, apologized and said it will be done in 2 days.
I gave him 4 days. When I called up the number it is switched off. I called the customer care, they don't have a case history and took a fresh complaint.
I went personally to the reliance communications center and submitted the pre-to-post migration request even though it was not my mistake and though I was not willing to do so initially. The folks had promised to collect the documents next morning and even now the status is as is. they mentioned they want an id proof. when I took the pain to take the ID proof their office, they wanted an address proof.
It has been 15 days to this day and the connection is still not active.

It is like saying... as long as the phone is working, don't touch it. if you do try to change it, damned.
I have escalated the issue to the following mail ids but no use.

[protected]@relianceada.com
Rcomnodalofficer.[protected]@relianceada.com
Rcomappellateauthority.[protected]@relianceada.com
[protected]@relianceada.com

I would suggest everyone not to go for reliance getting tempted by their offers. Atleast not postpaid.

I have had similar experience with their Reliance Broadband+ post paid connection. They had sent me a 13000/- bill which they finally agreed to waive off after 3 months of struggle. I immediately terminated the connection.

Right now I am planned to move all my reliance services to prepaid.