Reliance Communications — charges deducted from balance without availing the services & no proper feedback

Address:

Jammu, Jammu and Kashmir

dear sir/mam
i have registered a complaint in reliance under complaint no.[protected] for activating the caller tune without my permission in the month of july..... & the company assured me that with 2-3 days i get the refund but till today no refund has been made to me..... Inspite of remindind the customer care again & again no action has been taken yet & every time they register a new complaint & asked to wait for 7 days & then you get your money back but still nothing has been done.
I have also deactivated my SMS pack service from the customer care under complaint no.[protected] on 11 of august & they assured me that my service will be deactivated within 2 days. but again on 19of august Rs 19 has been deducted from my account as service charge . on gain asking the customer care they register my new complain under complaint no.[protected] .I kept on enquiring my complaint status but each time company asked me that my complaint has been forwaded to the other department & refund will be made soon but nothing of that sort has happened yet.
Again on 19 of september Rs 19 has been deducted as service charge for SMS pack service inspite of being closed by me more than a month ago... & gaing register a new complaint under complaint no.[protected] & only this time my refund has been made...... but still no refund has been made of my earlier complaints & in this entire process Rs 64 has been deducted from my account without any reason

Sir/mam i request you to look into the matter & take proper action against the company for harassing the customer......
thanks
regards
abhimanyu gotam