[Resolved]  Reliance Communications — Mobile number change without customer information

Address:

New Delhi, Delhi

Dear Sir/Madam,

My sel[censored]mesh Koli, I am Using Reliance mobile service(CDMA) from 2006 onward. My mobile number [protected].
This number is from Karnataka state. Last 7-Dec-2011 i visit Reliance Webworld (Delhi, Shastri nagar) for number map to Delhi circle. I have already confirmed with the Reliance customer care that i can retain same number in other circle & I visit in webworld for same purpose

I spoke to Reliance webword executive Miss Meenu Thakur that Is i can retain same number([protected]) in delhi. Executive said yes, you can retain same number but you need to recharge with 250 Rs. at same time i recharged with 300 Rs in webworld.

As Miss Meenu ask me for my ID proof and i have provide my ID proof and one passport photo for mapping my number to delhi circle. At the same time i received the request number to my mobile number[protected] and saying that your request will be resolved in 36 hour of time. After 24 hour of time i was not able to call from my mobile or even i am not able to receive any call from number.

Then i contact customer care and customer care executive said we don't have any information about this request and this number, for this number we don't have any detail even i explained everything to customer care executive but they don't have any answer to my query.Then i contact Reliance webworld (delhi) their Miss Meenu(reliance webworld executive) took my hand set and dail few number from my mobile set. after 30 min she told me that sir your number is change to [protected] now as we don't have same number available in Delhi circle.
After listening to this I was shocked. How come they changed my number without my notification in the same SIM Card. Now i am asking please revert back what you did in my mobile handset as i want my own number([protected]) but she is telling now this can not be possible as your number is changed to [protected].

Now they are not returning my same number as i am using this number more then 6 year.
My all banking,business,contacts are belong to same number now I am helpless to get my number([protected]). my all business is stopped as people are trying to contact me on my old number.

I can not do any banking as all the SMS will come to my [protected] number.

I am requesting you to please look into my complained. and help me to take necessary action to get my number back.
I really need my number

Contact detail:
Name: Umesh Koli
Alternative number: [protected]

Regards,
Umesh