[Resolved]  Reliance Communications — No internet connection

Address:

Bangalore, Karnataka

Dear Sir/Madam,

I am shocked and disappointed to be writing this letter to you today. I had the worst customer service experience of my life.

Here's what happened: I have applied for a new Reliance broadband connection and submitted all the necessary documents and paid 1600 as advance and installation fee. From the representative I got the conformation that, it will take 3 business days to get the connection. I even got a verification call from the customer care the next day. But now it’s more than 2 weeks over and still now I have not got the connection. I have called customer care several time, but it’s of no use as I get the same response from them saying as “Our sales department/person will call you by the end of the day” and refuse to give any more information regarding the connection.

Eventually after 12 days I got a call from a representative and now he says that, they do not have long enough cable to make the connection and I have to wait until they get cable. I waited for 4 days, but no calls from your representative and if I call to his mobile no he does not pick the call.

I am sure this treatment is not a regular occurrence, but that doesn't change the fact that I was subjected to it.

Additionally, I would like you to some necessary action. The behavior of your representatives are very unprofessional and unethical.

I would be happy to provide further details if you wish. I can be reached at [protected]. Please contact me regarding the steps you have taken no later than 3 days from now.

CAF No. [protected]

Sincerely,
Achinta