[Resolved]  Reliance Communications — deduction of money without my knowledge

Address:

Bangalore, Karnataka

i have taken a reliance prepaid connection (no[protected] - bangalore region) only for making call to my native place in kerala with plan of 1rupees for 3minutes.. all other incoming call will not attending yet now. some of the irritating call (that must be advertisement calls) from the nos came today (26/01/2010) from the nos [protected],[protected],+[protected] etc starting from 93. by seeing this nos starting with 93, i will cut the incoming call. so there is no chance to activate any package or facility that reduces my balance. i have never send in my life regarding to activate this type of any package. i have not activated any chargable service/package to my mobile no
on 26/01/2011 at 5.15pm i checked my balance and it was Rs55.13. after that i made only two calls, one to [protected](it have duration about 8minutes) at 8.35pm and another to [protected] (duration is about 21minutes - costs 7rupees) at10.33pm. after this call the balance is Rs17.14. Immedeately i contacted to customercare at 10.56pm.
when i contacted to reliance customer care , they said that some packages (some ganawala and some other package) was activated from my mobile by me. but i am 100% sure that i have never activated any kind of chargable packages to this my SIM number. i have never activated this type of packages through my SIM card in my life. i took this connection inorder to save money when makes STD call. so it is clear and assured that the company had deducted my money without my permission. i have knew that most of friends who have reliance connection had got some type of sms and deducted amount from their balance. the company do this type of fraud in all numbers, but some peoples question them. if not they get lakhs of money from this fraud job. why this kind of reputed company like reliance do this type of cheating and fraud to their customers. so please refund the money that is deductted from my account. do needful
this type of case (that is deduction of money ) was happened in my husbands mobile (no [protected] kerala reliance). after some enquiry that amount was credited to his account. here is the same case happened to my account also.
we have nothing to couterfeit them because they says some techinical
words. we, the common men, how knows the activities of the company.
when i contacted to the customer care, they deativated all the chargable packages and services from my mobile. so it is clear that they (company)can activate and deactivate any chargable packages /services without the interation through my SIM. if they (company staffs) could deativate a service/package without the interaction through the SIM , that is using their software, it is 100%sure that they can activate any package to any SIM. so once again i assure you that i have never activated any packages/services to my mobile no. it is clear that sir there is some hidden modules in their software to activate this type of chargable packages in the customers mobile nos, to deduct 1 or 2 rupees every day from the customers balance who makes too may calls and too balance. Using this softwares their staffs activates the packages to my mobile no / or activated by their software itself. any way make enquiry on this matter sir. you are also known from this that the company can deativate and activate any thing to my SIM without any interaction through my sim, ie, by not sending an SMS from my mobile, or not attending any advertisement call from my mobile, or not pressing any *# etc from my mobile. so eventhough the mobile with this SIM was off, then also they and activate any type of chargable package/service to my SIM and can be deduct the money from my balance. to this is the case of a cheating the case and the case which is coming under the cyber crime. after every call i have checked my balance because my husband was cheated by reliance like this. so i noticed this cheating to me.
so take neccessary steps to credit the deducted amount to my account as early as possible. when i reported it to customer care it also deducted rs 1rupppes. it also to be credit to my account.
also provide me the details of the techncal activities/or procedures that i done/adopted to activate the packages said by your staff that is acivated to mobile no.
expecting your favorable action
Thanking u
swapna