Reliance Communications — reliance netconnect

Dear Sir

I have purchased a Reliance Net Connect data card in June 2010 and raise a disconnection request in September 2011 and Reliance Customer executive says it has been disconnected in 10-15 days. The device disconnected between 7-12 October and after that they send me a bill of 408 Rs. and they tell me that it is the bill amount before the device is disconnected and assure me that my device is already disconnected and i have not received any bill from reliance in future. So i pay a bill of 408 Rs. in October. I have cleared all my dues and i hope that there will be no billing after this. And guess what I have received a bill of 208 in November and again i call customer executive this time executive says that your device is in suspended mode please clear this bill and your device is terminated after this and no billing by Reliance after this your device is disconnected. So i pay this bill also of 208 Rs. I pay 2 bills already without using the device i.e. of 408 + 208 Rs. 616 Rs. And now in January 2012 i received one more bill from reliance of 147 Rs. and again i call customer care executive and give him all the details that the device is disconnected in September and he is saying that go to your nearest Reliance Web world it will sort out our problem I am very frustrated with this kind of service.; I have not seen any worst service than this. I mean seriously man this is very irritating. This time i am not going to pay a single penny to Reliance. I am not going to sort out billing problems every month.

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

Regards,

RCOMcare

Hi, My reliance netconnect data card no. is [protected] and I gave first request to convert it to prepaid finally it is converted to prepaid on 10.09.2014. and was given a receipt of the same which included conversion charges also and also stating that the number shall remain the same.But in the system still showing as postpaid. Now the problem is that I am not able to use internet through my data card because I cannot recharge it until unless system starts showing it as prepaid.I am not getting any positive response from reliance customer care.when i had called up the customer care they have confirmed that my number is still being shown as a postpaid number and that there is no reference to the transactions(postpaid bill clearance+conversion charges) in their data base.kindly look into the matter considering the reputation of Reliance.