Reliance Communications - unnecessary debit of charges

sir i have reliance mobile with number 9323183801. this no is used by my mother who is old and cant read sms on mobile. everytime reliance activates caller tune on this no and sends sms that if u dont want this service then we should send sms to stop the debit of charges. as my mother cant read the sms everytime the charges gets debited and the balance gets reduced and lots of money is wasted and debited from our account.. We are been cheated by the company since years together and even we dont know how much money has company collected from us by such false practises. Even i had given complain of the same nature year back from my same account. more than 50% users of Reliance gives the same complaint about the company. Why is the govt not taking these complaints seriously and not making any penalties on company to stop such malpractises. this is regular practise by reliance to debit unnecessary charges from customers by some way of the other.

pls look into the matter and help me to get my refund and also to make some rules for future that such wrong should not be done to anyone.