[Resolved]  Reliance Communications — Wrong Charge and not return balance

smart from reliance in bihar — wrong billing

my phone no is [protected] and it is under your lifetime plan. i have not made any out going calls during the past three months or so. but the balance in my phone is increasing day by day in negative.it was rs.-18.00 in the month of june and in july it is rs.-39.
please look into it as your customer care is absolutely of no help.

I have a reliance mobile connection numbered [protected], which I have taken nearly 1 yrs back.Now every month they are deducting 20 Rs in the name of music station subscription.I have not subscribed for any music station till date.
I know tou may think the amount is small, but think it in this way that, that person is trying to become the richest person by stealing from everyones pocket.
I have heard from the vendors that they steal the amount from the connections who have life time and do not rechage heavily.
Inspite of calling customer care they do this everymonth.
I will be thankful to u i[censored] can do something to stio this.
Regards
Dhirendra Nath Dutta

Reliance Mobile — Credit Limit Address is incorrect

Dear Sir,
My Mobile No. is[protected]. I am Post Paid costmer and my Credit Limit is 800/= it is not inoff to me Pls. increase the Limit up to 2500/= . 2nd think is my billing addres is 114, Dr. Radhakrishnan road but you are print in the bill 11 Dr. Radha krishnan Road so Change in my Addres

Realince mobile post paid — mis guide and wrong billing

My self ‘Ranjan kumar pandey’ is a consumer of Reliance communications. My mobile number is [protected] and my consumer Relation no. is [protected]. I have been charged for free reliance number in the all month of august, september There has been no charge taken on all realince number for the calls made till 13th Aug 09. From 19th onwards every call on this number is charged with the rate of Local call charge per min.
I came to know when the bill increased the credit limit and my outgoing were stopped. I requested for bill and after checking the details I came to know that calls are been charged for free reliance number. When spoken to customer care executives they said that it was informed to customer via sms that free service has been stopped to smart phone of MP and Bihar. But I haven’t received any sms till date. I have spoken to supervisor also regarding the same and logged a complain (complain number:[protected] on date check the details and waive the amount charged on the free reliance number as there was no prior information provided to me by any means. After continuous follow up with the customer care executives and supervisor I dint got any kind of satisfactory reply. I dint got any call from the concerned dept to which the complain was forwarded. After speaking again and again with supervisor they No provided me their senior numbers,
I have received no call from customer care for the above complain made.
My outgoing call is stop by customer care.aginst my bill.

What I do ?

Reliance Mobile — wrong charge

My self ‘Ranjan kumar pandey’ is a consumer of Reliance communications. My mobile number is [protected] and my consumer Relation no. is [protected]. I have been charged for free reliance number in the all month of august.and september There has been no charge taken on all realince number for the calls made till 13th Aug 09. From 19th onwards every call on this number is charged with the rate of Local call charge per min. I came to know when the bill increased the credit limit and my outgoing were stopped. I requested for bill and after checking the details I came to know that calls are been charged for free reliance number. When spoken to customer care executives they said that it was informed to customer via sms that free service has been stopped to smart phone of MP and Bihar. But I haven’t received any sms till date. I have spoken to supervisor also regarding the same and logged a complain (complain number:[protected] on date check the details and waive the amount charged on the free reliance number as there was no prior information provided to me by any means. After continuous follow up with the customer care executives and supervisor I dint got any kind of satisfactory reply. I dint got any call from the concerned dept to which the complain was forwarded. After speaking again and again with supervisor they No provided me their senior numbers,
I have received no call from customer care for the above complain made.........

Last 3 to 4 day's We are unable to get proper signal and say make after call (THIS NUMBER IS TEMPORARY OUT OF SERVICE) per day 3 to 4 hours ..always we approached you regarding our problem but no action has been taken sofar, as you know that we are in the hub of the market, (MITHANPURA,NEAR REALINCE BEB WORLD,MUZAFFARPUR,BIHAR ) so we can not put up with such problems, as we are your valuable customer, hope this mail will bring solution to us and we will enjoy service.

if not solve my problem i m go to consumer court......


Thank's & Regard

Ranjan kumar pandey
[protected],[protected]

Reliance Mobile — wrong charges

DEAR sir

my name is hardik joshi, i'm from palanpur gujarat.i m mechanical engineer & i'm doing job. i m useing relaince cdma mobile more than 5 year. my number is +91 [protected]
sir last few months compny service is verry poor & not proper.
compny charged me wrong. & debit my balance without any notice ya service.

sir i give u some example for it.
1. sir, i m useing reliance night calling pack.
reliance offer recharge with 29 rs. get relaince to relaince 11:00pm to 6:00am reliance cdma & gsm mobile free.
but sir on 3 march 2010 i called my 1 friends reliance mobile after 11:00 pm but compny charged for this..
when i contact reliance customer care exucative told me that u get your balance back in 48 hours. but i dnt get my balance back yet. when i contact agian customer care exucative they told me that they have no data avelible so they can't do any thing

2. compny give me 7 days free trail of callertune service
sir i send sms for unsucribe this service before 2 days of 7 days compantion. but compny charged me for next 5 days 5 rs.
compny charged me 5 rs. for next 5 days service on 18 th march 2010.
sir on 22 march compny again charged me 10 rs for next 10 days., but sir my 5 days will complet on 22 march 2010 midnight 12:00pm, but debit my balance on 22 march 9:30 am
i want to unsucribe this service today but now i have no other way..so i still continue for 10 days more...sir this is chaeting with me by reliance




please do needful for this..


any more detail please contact me on +91 [protected]


regards
Hardik Joshi

Reliance Mobile — more charges

I have taken connection with 1 paise/ second but every time when I make a call , one paise extra is been deducted. for exampel if i call for 55 seconds , The charge for the call should b e 55 paise instead its deductiong 56 paise.

ple stop any offers & mesege, ring tones bucuse my balance cherge cut any my konwege my mo - no [protected]

ple stop any offiers & ringtune, messages my mo- no [protected]

India Today Book Club — ITBC not refunding money for the past one year-ITBC 09197059

ITBC not refunding money for the past one year-ITBC 09197059


Sir, Madam,

During December 2009 I foolishly ordered "Complete history of world" through readers digest(ITBC). A cheque was attached and the same was en cashed on 6/1/2010. When I did not get the book by Feb 2010 I tried calling Readers digest and my ordeal started. I live in Chennai and I was told that I have to call[protected]. In spite of this customer complaint number being an STD, not toll free number, Perhaps to avoid customer calling, I called up several times and was told the book had returned back due to address problems. Mind you, I am living in the same address for the past 12 years and still get all "Readers digest" magazine regularly.
I was told with in 20 Days the book will be re sent to me. I patiently waited for the same and called up in march, I was then told that the book is out of inventory and they are waiting for the same to come, I called up again in April and same reply, Agin in may 2010 same reply. I took this very hard and told them to cancel the order and return the money. After that every 20 days I am calling them and they are still , we are in September 2010, given the money back. In august I got a call from one Ravi, who gave me a "waybill number" of blue dart which turned out to be wrong. Today I spoke to the call center and one Mr. Rashid, who was very harsh, says it is the problem of "Blue Dart". I have never seen such utter disregard for customers.

I sincerely believe that ITBC is cheating money and forcing customers to go through horrid time with their call center to dissuade them from asking re imbursement

Dear Sir,
My Name is GOPAL SINGH KANERIYA FROM INDORE-(M.P.) Last few month without any service may Balance is loss.

Please All Other Activated Service is closed.

Only SMS, Incoming Call and Out Going Call Service is on..

Please Hurryup Action in my Problume.

GOPAL SINGH KANERIYA
[protected]

Reliance — wrong guide to the customer

dear sir
i am 4years older customer of reliance company. and i am using this service before 1 year on rooming. when ever i called to customer care they always
wrong guide to the customer. i was asked 12march regarding recharge Rs. 85 . which is all india R2R free in night . but i asked that it will be work on rooming they tolled me yes it will be work on rooming. i have confirm by customer care three time. Mr. rajkumar , Mr. amit and one other person . all of tooled me yes it will be work on rooming . i have confirm three time by three different no. [protected], [protected], [protected].
after recharge by 85 . every R2R not free all call charges deducted so call to the customer care . but no one give gud response to me all time customer executive told me server not working / i have called more then 20 time. finally 19march i have too much abuse to the customer care executive then my call transfer to the team leader they write down my complaint and given complaint no. [protected] i have given two no . [protected] it is no where i have use 85 rs recharge then alternate no. [protected]. he told me that from here give a call and with in 4days your problem will be solve,but no one call me and on one refund my money.


i want one thing that refund my money because customer care executive give me wrong information regarding the recharge so please resolve the problem and take right action for the customer care executive .

from

jaideep singh
EA water group
neb sarai IGNU road
new delhi
[protected]
[protected]

its gud way to communicate to the people

i have received call from RCUMcare side he told i will take heard action regarding this issue and i will punished to executive but i have lose the money who refund my money. i have't use that tariff. so if possible then get back my money as a Maine b/l account.

regard

jaideep singh

DEAR SIR,


PRAMOD SHARMA
H NO. 345 SECTOR-18
FARIDABAD - 121002
HARYANA
CIOU Code : DLRI10024



Relationship No. :[protected]
Bill Period :[protected] to[protected]
Bill Date :14-Sep-12
Bill No. :[protected]
Credit Limit :Rs. 5500/-
No. of Services :2


I PRAMOD SHARMA , CELL NO. [protected] WANTED TO GRUMBLE FOR UNAUTHORISED CHARGE OF VAS i.e. Rs 495.50/-.
I HAD COMPLAINT MANY TIMES BUT THERE NO SATISFACTORY OF ANSWER MY COMPLAINT NO.[protected]. AND WHENEVER I TALK FOR ENQUIRY THEY REFUSE WITHOUT RESPONDING IN A GOOD MANNER.
NEITHER I GOT A GOOD RESPOND FROM ANY ENQUIRY AND NOR FROM CUSTOMER-CARE !!!!!!


HOPE U WILL UNDERSTAND THE CASE & DO THE NEEDFUL !!!!!!!!!!!!!!!!!!


PRAMOD SHARMA
H NO. 345 SECTOR-18
FARIDABAD - 121002
HARYANA

VARDAN.[protected]@GMAIL.COM
[protected]