[Resolved]  Reliance Consumer Finance — Housing Loan Interest rates

Address:Hyderabad, Andhra Pradesh

I have taken a housing loan from Reliance Consumer Finance in Sept'2008 with a interest rate of 12.5% (floating) since then, they have never changed my interest rate, even when the market interest rates have come down to as low as 8%.

But they are very prompt in sending letters and communication if the interest rates are increased and when EMI is not honored and go to extent of Arbitration.

At the time of recession I was unable to clear my EMI's in time, and now since my salary account is with an other bank, I wanted to regularize my ECS for which brought all the documents from the bank.

But they not at all helping me to regularize my ECS even after many complaints to customer care.

I went their branch office to submit my ECS Mandate forms and regularize my account, the type of treatment I got over there was humiliating, on asking for waiver of bounce charges, late payment charges and switched fees

Mr.Venu Vijay an employee has insulted me and told me to go out of the office. He has rejected to accept the ECS Mandate forms, and told me to swift my home loan from Reliance, his behavior has completely taken me into surprise. The wittiness of this incident is your own staff.

Please suggest me, what to be done now to regularize my EMI through ECS immediately because they are delaying my ECS and charging all sorts of charges on it.

Please help me.

Sadanand
[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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even same problem is of mine as of you my mail id is [protected]@gmail.com
if you found out your solution kindly guide me also.

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