[Resolved]  Reliance Data Card — wrong commitment and no customer service

Address:

Pune, Maharashtra

I took connection from Reliance communication for 1X data card on 07/10/10 and since the I am facing the prblem.Just pasting the trail mail please go through it.
Isuus are wrong info.,late in activation,sales. exe. doesn't picks calls,nodal officer doesn't replies to mail,customer care closes the complaint without customer satisfaction.Main issue is miss communication not the goa offer and the pathetic serives related to mail replies and customer care.
Dear all respective;

Mails;


This in regards with the service provided by the reliance communication and its vendor Vriti infocom.They are denying to give me different offers or the same offer which was provided by their exe. Mr. Vishal Verma who is not piking up my phone since last 15 days.

Also I have sent many mail to the concern team and the way they speak says that we can not do anything.After registering many complaints I have not received the single call from the complaint dept. this is the way how the company take care of their customer.

I doesn't have any option hence I am writing this mail to Higher authority of telecommunication.The issue started from the day one when I was given wrong information about the time period for the activation of an a/c I was told after making payment on the same day we will activate your a/c and it took 4 days for the same. All the time I was calling to delhi no. and I was getting charged for that.Also about the Goa voucher many wrong commitments were provided to me;speed issue I was told that you will get speed of 100 kbps for downloading where I am getting it in the range of 15-20 with full range,I specifically asked that exe. as I am aware about the downloading and surfing speed.Also for the same many complaints I have registered,I called up customer care 100 times but on one called me up and surprising thing is they don't have conference facility on their phone,they are just playing game of hide and sick with customer I told one of the supervisor to take the exe. on call so that will speck clearly he said we don't have conference facility and before some days one person tried to do the same but exe. has not picked up the phone.hike is that one supervisor told me that sir we don't have this offer ;one said sir this offer is only for high speed data card!One supervisor told me "Sir this is not related to reliance, call to the sales dept." isn't it is funny? customer care takes more that 9 days to solve the problem and still its not solved for me.

I am really not satisfied with the service provided by this company and the vendors.Before selling the product they touches our feet and after selling they just kick us.Please do something. I have sent mail to many people of reliance but they are least bothered about the complaint of the customer.

Also please guide me where is the consumer court office in pune where I can visit and register complaint against these both the companies or can it be done online also.I am aware about one link but would like to know from your end.

Last thing they doesn't have any customer grievance mail id on their site i think it shuold be mandatory like banking has it.

Thanks and regards;
Snehal K

----- Forwarded Message ----
From: SWARAJ KULKARNI <www.[protected]@yahoo.com>
To: RCOMNodalOfficer.[protected]@relianceada.com
Cc: reliance.[protected]@vriti.com
Sent: Sun, October 17, 2010 5:28:36 PM
Subject: Fw: Fw: 'ADAG=[protected]'Acknowledgement mail.....Muniraj................(SK)

MR. Richards Rao;

I am not at all satisfied with the service provided by your client Vriti infocom.I was suppose to receive this voucher on the same but I couldn't received it now there is hike for the wrong commitment given by the sale exe. who is least bother to call to the customer.

I have sent the mail to this escalation dept. on 14/10/10 still they are not giving me proper info. you can read the trail mail for the reference.Also one of customer care supervisor has given me Toll free no. i.e.[protected] and said it is of yatra where you can confirm the details.And funny part is that no. is not exist when i dialed it from my cellphone.

Now,issue is that validity of the voucher is 1 month means within one month I have to send D.D. to the concern hotel(this was not told to me i.e. is was informed that you don't have to pay single rupee). Today is 17/10/10 agains sunday is there so I want the issue date to be changed from 7/10/10 to the date I will receive the confirmation.
Last thing if it's not possible take away this connection and pay back my money with an apology letter from reliance and vriti infocom because of wrong commitments and third class serivce.

Thanks and regards;
S.K.

----- Forwarded Message ----
From: Reliance Care <reliance.[protected]@vriti.com>
To: SWARAJ KULKARNI <www.[protected]@yahoo.com>
Sent: Fri, October 15, 2010 10:36:29 AM
Subject: Re: Fw: 'ADAG=[protected]'Acknowledgement mail.....Muniraj................(SK)

Dear Customer,

We would like to inform you we have forwarded your request to concerned division. They will get back to you shortly with resolution.

Regards
Customer Support Team
Vriti Interactive



On Thu, Oct 14, 2010 at 7:34 PM, SWARAJ KULKARNI <www.[protected]@yahoo.com> wrote:

Dear;
Kindly confirm my second query too.I will make payment for this if its taxes but second query resolution has to be fast as I don't have much time.


From: Reliance Care <reliance.[protected]@vriti.com>
To: SWARAJ KULKARNI <www.[protected]@yahoo.com>
Sent: Thu, October 14, 2010 9:59:42 AM

Subject: Re: Fw: 'ADAG=[protected]'Acknowledgement mail.....Muniraj................(SK)

Dear Customer,

We would like to inform you that this amount is services taxes.



Regards
Customer Support Team
Vriti Interactive



On Thu, Oct 14, 2010 at 9:22 AM, SWARAJ KULKARNI <www.[protected]@yahoo.com> wrote:

Dear Munraj;

Mr. Vishal Verma has informed me that same is possible and I don't have to pay anything but as per PDF file I need to send DD of 800/- Rs. and I am not ready to pay that kindly reverse back my amount and take away this modem.He is not piking calls of the customer and not at all helpful. I am not going to call to any body you have to arrange call back as your company has given me this scheme.
Also I asked Mr.Verma to send me mail if any conditions are there he has sent me one mail I have that and nothing i mentioned in that you can check first mail from Mr. Gurvinder Sing in the trail mail.

You all are just making customer fool.The company have list of rules and regulations,I want compensation for that and do it on urgent basis,otherwise I will be taking strict action against the same.


Thanks and regards;
Snehal K.

From: Reliance Care <reliance.[protected]@vriti.com>
To: SWARAJ KULKARNI <www.[protected]@yahoo.com>
Sent: Wed, October 13, 2010 6:19:51 PM

Subject: Re: Fw: 'ADAG=[protected]'Acknowledgement mail.....Muniraj................(SK)

Dear Mr. Kulkarni,

We would like to inform you that we are not aware about this kindly contact no Miss. Sarika[protected] for further help.


Regards
Customer Support Team
Vriti Interactive



On Wed, Oct 13, 2010 at 6:16 PM, SWARAJ KULKARNI <www.[protected]@yahoo.com> wrote:



Can I go with my friend with the use of this voucher.


Thanks and regards;
Snehal K

From: Reliance Care <reliance.[protected]@vriti.com>

To: SWARAJ KULKARNI <www.[protected]@yahoo.com>
Sent: Wed, October 13, 2010 5:55:47 PM
Subject: Re: Fw: 'ADAG=[protected]'Acknowledgement mail.....Muniraj................(SK)

Dear Customer,

We thank you for your e-mail.

Please accept our sincere apologies for the inconvenience caused to you due to non-receipt of the Goa holiday voucher.

We are hereby attaching the Goa holiday voucher along with this e-mail.

Regards
Customer Support Team
Vriti Interactive



On Wed, Oct 13, 2010 at 5:38 PM, SWARAJ KULKARNI <www.[protected]@yahoo.com> wrote:

Muniraj;
Request you to do the needful as pr our conversation.
id#[protected]
cont # [protected].

Thanks;
Snehal K

----- Forwarded Message ----
From: SWARAJ KULKARNI <www.[protected]@yahoo.com>
To: "[protected]@relianceada.com" <[protected]@relianceada.com>
Cc: gurvinder.[protected]@vriti-interactive.com; Datacard.[protected]@reliacnceada.com; [protected]@relianceada.com; RCOMNodalOfficer.[protected]@relianceada.com
Sent: Tue, October 12, 2010 5:39:16 PM
Subject: Re: 'ADAG=[protected]'Acknowledgement mail

Dear all;

Still no one has contacted me nor i have received any details for the Goa tickets which I were told that i will get free.
Kindly contact on urgent basis.
Gurvinder , request you to tell concern person to call me as you all are not at all helpful.


From: "[protected]@relianceada.com" <[protected]@relianceada.com>
To: SWARAJ KULKARNI <www.[protected]@yahoo.com>
Sent: Sun, October 10, 2010 11:14:02 AM
Subject: RE:'ADAG=[protected]'Acknowledgement mail

Dear Customer,



This is with reference to your e-mail received at Customer Care Reliance India Mobile. Please note that we have forwarded it to Customer Care team of data card support(datacard.[protected]@relianceada.com). One of our executives will be in touch with you shortly.

We appreciate your cooperation in this regards.



Regards,



Pritam Patil

Customer Care

Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.



You may also call on *222 or 198 (Both are Toll free) from your Reliance Phone or 3033 3333 from any other phone.



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com



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-----Original Message-----
From: SWARAJ KULKARNI (www.[protected]@yahoo.com)
Date: Saturday, October 09, 2010 04:03 PM
To: RCOMNodalOfficer.[protected]@relianceada.com (RCOMNodalOfficer.[protected]@relianceada.com)
Cc: gurvinder.[protected]@vriti-interactive.com (gurvinder.[protected]@vriti-interactive.com); Datacard.[protected]@reliacnceada.com (Datacard.[protected]@reliacnceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Fw: Fw: Fwd: Goa holiday voucher.....Other concern..........Escalation first day..........FRAUD OF RELIANCE ...(SK)

Dear;

Thanks for the reply.

I have not received anything and for the same I have sent you the mail.
I have called customer care also but the of helpless, sale exe. is not giving proper response he is not piking up the call since I did the online payment.i want you to take strict action for the same against the agent and the company so in future reliance companies name should not go down as I am one of the shareholder in the company. I have also sent an email to the investors id and they will do the further action.

Also request you to kindly confirm the details of the offer provided to me like unlimited plan @ 450/- Rs;Goa Holiday voucher for 2 person (any body even friend also not mandatory he should be in blood relation.) and week before we have to book it for and validity is 1 yr. I want confirmation mail on this as i can not trust your sales dept as they are not helping me at all.

All the things are mentioned in the trail mail. Request you to kindly check the needful and I am from Pune so request you if required kindly transfer the mail to concern person is this query complaint doesn't pertains to you.
One no. I have if it's useful you can check # [protected].

Thanks and regards;
Snehal K.


----- Forwarded Message ----
From: "RCOMNodalOfficer.[protected]@relianceada.com" <RCOMNodalOfficer.[protected]@relianceada.com>
To: SWARAJ KULKARNI <www.[protected]@yahoo.com>
Sent: Sat, October 9, 2010 10:28:23 AM
Subject: Re: Fw: Fwd: Goa holiday voucher.....Other concern..........Escalation first day..........FRAUD OF RELIANCE ...(SK)



Dear Sir

With Response to your mail,

Kindly provide reliance datacard number.

Regards
Richard Rao
Reliance Communication
Nodal Office
Mumbai Circle

Reliance Mobile will soon be introducing 3G Services - A futuristic mobile experience



SWARAJ KULKARNI <www.[protected]@yahoo.com>

10/08/2010 11:03 PM

To
[protected]@trai.gov.in
cc
rcomnodalofficer.[protected]@relianceada.com, rcomnodalofficer.[protected]@relianceada.com, gurvinder.[protected]@vriti-interactive.com
Subject
Fw: Fwd: Goa holiday voucher.....Other concern..........Escalation first day..........FRAUD OF RELIANCE ...(SK)







Dear all respective;

Sorry to disturb you again.

This is in regards with the pathetic service experience from the Reliance netconnect people.I was really wrong that I selected this company but now I would like to register consumer complaint for the same and request you to take strict action against Vriti infocom the seller and reliance communication the service provider.

I made payment yesterday but after that no one bothered to take care of my connection,sales exe. Mr. Vishal Verma cont @ [protected] is not piking my phone I have called him more that 30 times his colleague Mr. Gurvinder sing is disconnecting my call ([protected]). i have sent to nodal officers also but they have not replied on it as they should reply immediately,I called to Pune nodal officer where my call was transferred and that person was not at all helpful. I received the ID and password but customr care exe. said that my id is not activated and it is on the old customer name also the pin no. provided is wrong may be,and no on is piking the I call I have nearly 15 no.s with me at present also on their website they doesnt have grievance officer ID or contact no and I think it is mandatory.

This pathetic experience I had with reliance also.I want you to take very strong actions against these all people and reliance communication if you have these kind of vendors cancel your all dealing with this company as they are responsible to reduce faith on reliance like my and many customers like me.


Thanks and regards;

Snehal Kulkarni.

----- Forwarded Message ----
From: SWARAJ KULKARNI <www.[protected]@yahoo.com>
To: rcomnodalofficer.[protected]@relianceada.com; rcomnodalofficer.[protected]@relianceada.com
Cc: gurvinder.[protected]@vriti-interactive.com
Sent: Fri, October 8, 2010 3:55:39 PM
Subject: Fw: Fwd: Goa holiday voucher.....Other concern..........Escalation first day.............(SK)

Dear all;

My first day with the reliance is about to start and the experience on the first day and second day is pathetic sorry to say this but it is how your people work.

I have taken connection yesterday only,I made payment online as your exe. request Mr. Vishal Verma cont # [protected] who called me yesterday and was very helpful up to my payment after that he was good for nothing.
Today I have called him many times but neither he is piking my call nor giving me call yesterday he has disc. my call and called me to know some details which I asked for there is a contradiction in this isn't it!
Seconf thing I have one Pune no. [protected] a person name Mr. Singh who has piked up my call firt he kept me on hold for 2 min. then when I called him again he said" Sir; maine aapko bola tha mai dusare call par hu" strange right.Also I was assured that he will arrange call back from the head office within 10 min. now 45 min. has been passed.

I called customer care and I have received the following numbers to call on but I am not going to call on any number why should I waste my money.Yesterday when for the documentation I have called up ur delhi office is it free for me? m I your customer or you are mine customer I don't understand. Iwas assured that my connection willl be activated till 8 pm yesterday which has not happened. Second thing exe. came for the collection of the documents after 8 pm my documents were ready at 5 pm itself.

You can see the trail mail which I have sent to your one of the officer but still he has not replied for that.

If you can do it then tell me otherwise leave it on me.I am also a shareholder of reliance company since 5 yrs I know whome to mail and home to co-ordinate for this.

Request you to kindly do the needful to avoid further consequences.

Thanks and regards.
Mr. Snehal Kulkarni

----- Forwarded Message ----
From: SWARAJ KULKARNI <www.[protected]@yahoo.com>
To: gurvinder.[protected]@vriti-interactive.com
Sent: Fri, October 8, 2010 1:00:13 PM
Subject: Fw: Fwd: Goa holiday voucher.....Other concern........(SK)

Hi;

I have submitted documents yesterday and was assured the the same will be activated today. Will you please confirm the same whether the same is activated or not. And kindly arrange call for me from the concern team to know the status and further procedure I need to follow.

i was coordinating with M. Vishal ,I tried to call him but there is a possibility that he is busy with other customers.
Thanks and Regards;
Snehal K

----- Forwarded Message ----
From: SWARAJ KULKARNI <www.[protected]@yahoo.com>
To: Gurvinder Singh <gurvinder.[protected]@vriti-interactive.com>
Sent: Thu, October 7, 2010 6:08:56 PM
Subject: Re: Fwd: Goa holiday voucher.....Other concern........(SK)


Hi Gurvinder;

Hope you are fine!!!

My Name # Snehal Kulkarni.
Cont no. [protected]

I have contacted to your one of the exe. but as per his confirmation it is not possible to activate the connection today. Also I was assured by him that he will come in the eve. for the collection of the documents now its 6 pm still no one has reach here.I have arranged all the documents as per your company requirement but at start if I am getting this kind of service I need to think about this as I was assured that the same day the connection will get activated.

Request you kindly do the needful on urgent basis and revert back for the same asap.

Request you to kindly guide me if I want to use the holiday voucher what procedure I need to follow.

If there are any extra charges or any contact person details will you be able to provide me.

Thanks and regards.

Snehal K
From: Gurvinder Singh <gurvinder.[protected]@vriti-interactive.com>
To: www.[protected]@yahoo.com
Sent: Thu, October 7, 2010 11:56:27 AM
Subject: Fwd: Goa holiday voucher

Hi sir
>>>
>>> These are five hotel in Goa
>>> (1) Verem Beach
>>> Goa
>>> Dolphin Bay Resort
>>>
>>> (2)Calangute Beach
>>> Goa
>>> Ticlo Resort
>>>
>>> (3)Anjuna Beach
>>> Goa
>>> Resort Mellorosa
>>>
>>> (4)Calangute Beach
>>> Goa
>>> Casa De Goa Boutique Resort
>>>
>>> (5)Candolim beach
>>> Goa
>>> Alor Holiday Resort
>>>
>>> Inclusions:
>>> 3 Days / 2 Nights accommodation for a couple in 3 star deluxe properties.
>>> Free accommodation for a kid less than 5 years. *
>>> Welcome drink on arrival
>>> Free local assistance if required.
>>> Choice of 5 resorts in Goa.
>>>
>>>
>>> Thank's and regards

--
Regards:
Gurvinder Singh
Sales Advisor (Reliance Online Deals)
Vriti Interactive - Vriti infocom Pvt Ltd
B-75 Sec 63 Noida - 201301 (India)
Ph: +[protected] Fax[protected]
Mobile :[protected]
E-Mail - gurvinder.[protected]@vriti-interactive.com







--
Regards:
Gurvinder Singh
Vriti Interactive - Vriti infocom Pvt Ltd
B-75 Sec 63 Noida - 201301 (India)
Ph: +[protected] Fax[protected]
Mobile :[protected]
E-Mail - gurvinder.[protected]@vriti-interactive.com







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