Reliance Digital — Pathetic Sales and Service

Address:

New Delhi, Delhi

Feb-2013: I want to share my experience with Reliance Digital (Ambience Mall).

- Last Year I bought a washing machine (Samsung) from Reliance Digital (even though I have read about the pathetic service from reliance digital). First of all the machine that was delivered had a significant dent (which I did check at the time of installation)...I decided to live with that that as installing the machine was critical for me.
- Now as soon as I started using the machine...it keeps giving an error message intermittently and then stops...the machine needs to be restarted again. We cannot leave the machine unattended as it may need a restart anytime. Even after multiple complaints to Reliance Digital and all the possible numbers I could get... I could not get it fixed.

The good part is....by now we have learnt to check the machine after every 10 mins and if it’s not working we restart it. (i hope you understand the frustration).


Unfortunately, still i did not learn from my experience and after a Year (2013)...i decided to buy a split ac (Hitachi) again from R E L I A N C E D I G I T A L. I thought that was one of case and things would be much better now....the sales guy (Sandeep) assured me that their service is fabulous and they have improved their process etc. etc. SO, i purchased one.

Now i could see myself again in the same situation (dee ja woo):

- I was told (confidently) it will take 48 h for the machine to be deployed.
- On 4th day i received only the AC (after multiple follow-ups).
- Then i started chasing them for installation...After a week someone came for installation (i am sure he hardly had any experience of installation split AC...I have to talk with him on phone for 30 mins (from my office) to convince him about the place of installation....finally when i bought his manager on call....he agreed in less than a 5 minutes)
- Anyways...he unpacked the box and bang...there was a crack in the body. I asked for a replacement (this time) as it was a big crack. They said we will make a report and it will be replaced. I said ok.
- After that...again a session of follow ups started...from last two weeks i am continuously calling them (but unfortunately in vain)...they tell we will send the person...he comes take pictures...i keep waiting and then call them again...the person come again take pictures.

It’s almost a month since i bought the AC (45K) and it’s lying in my store room. The worst part is there is no follow up from RELIANCE DIGITAL. I keep calling them and getting frustrated.

Finally i have learnt this lesson that I AM NEVER GOING TO BUY ANY ITEM FROM RELIANCE DIGITAL!!!!

I am still wondering if it will ever be replaced....:-/

Bill No: 82/4

Purchase Date: 27th Jan

Email Id: [protected]@gmail.com