Reliance Digital Tv — deduction of charges without reason

Address:

Hyderabad, Andhra Pradesh

i am a reliance digital tv customer since 2 years bearing stb nos.[protected] and[protected]. Firstly i want to bring into the notice that the conduct of the customer care service is very pathetic. Even after keeping 10 mins on hold they are unable to provide correct details to the customer regarding different packs. they themselves are not sure regarding which particular pack has what discount.
And they are also charging unnessarily even after charging a huge amount as a one time charge at the time of activation of a long duration of pack. When i call regarding this issue they are not able to provide details and disconnect the call after keeping me on hold for 20 mins and more.

hussain
contact no:[protected]