[Resolved] Reliance Energy — Chor company - reliance! | |
Every month our electricity bill goes on increasing for no bloody reason. Reliance is a total chor company and we feel there is a lot of manipulation happening on this end and we poor consumers are suffering. Based on this example, one should never ever support privatisation of govt services. Plus this disgusting security deposit thing!!! Why should we pay that despite paying always on time? if someone is defaulting, why dont they cut the connection rather than taking this extra money. I vote for choices to be given to consumers to choose between diff players in providing electricty the way we have for mobile services. Mr. Manmohan Singh should know that how innocent tax payers are being looted by such cheaters!!! Its so annoying to be a victim of such company? We never keep AC below 27 degrees, despite that the bill goes on increasing every month - it was 7000 this month for a 1 BHK house!!! May God never bless reliance company & its people. Whom can I approach for this Grievance?? Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
I live in a 1 room kitchen and do use an AC quite a lot, but my bills are without a doubt inflated. They shot up from around 3.5 to 4 thousand to 8.5 and 9000 in the last month and current bill. As regards changing service providers - that is an option, I remember reading about it in the papers. As with everything in India however it's complicated and requires filling out some tedious forms or standing in lines. I really don't know for sure but you could look into it.
Reply
Don't fret - you have a choice - DO-THE-SWITCH is a campaign we've been running. You can switch to Tata - it's permitted by the Law.
Call Tata Power at[protected] and register your request or visit www.tatapower.com and make a new connection application ONLINE.
We have a small Yahoo group at http://groups.yahoo.com/group/bijlee and have been fighting these issues for the past 3 years...
Call Tata Power at[protected] and register your request or visit www.tatapower.com and make a new connection application ONLINE.
We have a small Yahoo group at http://groups.yahoo.com/group/bijlee and have been fighting these issues for the past 3 years...
realy reliance energy is a chor company... it charges DOUBLE THANN TATAPOWER our GOVT Should Allow Tatapower
WE WANT TATA POWER...
WE WANT TATA POWER...
Hi,
We are totally disgusted with Reliance Energy Service. It works like a sick unit.
We intend to file a consumer compliant in the consumer court against Reliance Energy for its inefficient and disgusting treatment to customers and service.
Our history goes here;
1.Thrice they have disconnected our power before the due date and there has never been an explanation or prior information to that
2. There is no rule on the bill which states that REL has the right to disconnect power 5 days prior to bill due date
4. The third time the power was disconnected on a saturday and the meter was also taken away which is sheer humiliation and robbery as the owners of the meter were not present in the house. There was no prior information of electricity disconnection (as usual)
Moreover, when contacted the customer care office, it is more like customer harassment office as they gave us mental torture by telling us they cant sen anybody as its a sunday and we need to go the zonal office.
I have three questions here;
1. Our bill was paid and your systems were not updated, whose fault is it?
2. Where is the rule written that 5 days prior to bill due date the power will be disconnected?
3. Why are the customer care not helping and torturing customers/ You should change the name of customer helpline to customer harassment line as since morning i have spoken to Nikita, sunil, shamita and some entire call centre office but noone has the authority to help customers.
I think REL has no accountability to the customers and they should be put to task for such a negligent behavior. Moreover, i plan to file a customer compliant in the court for not informing before power disconnection and mental and physical harrassment and also file an FIR for stealing our meter in our absence.
I would appreciate if the VP - Customer service can look into this and handle the legal notice that shall come from our side. This is no way to treat your customers, it is because o[censored]s that you are there and not the other way round. Please keep your systems updated. It is not our responsibility. You cant give us an excuse that it is third time disconnection hence you have to go to zonal office. I find this unacceptable as no sensible person will preempt that if the bill due date is 12th of some month, REL will disconnect the power 1 week in advance. Please show us where the rule is written as you all talk a lot about policies and processes on the phone. There is something called as humanity, intelligence and customer sensitivity which is totally absent in your case.
We are totally disgusted with Reliance Energy Service. It works like a sick unit.
We intend to file a consumer compliant in the consumer court against Reliance Energy for its inefficient and disgusting treatment to customers and service.
Our history goes here;
1.Thrice they have disconnected our power before the due date and there has never been an explanation or prior information to that
2. There is no rule on the bill which states that REL has the right to disconnect power 5 days prior to bill due date
4. The third time the power was disconnected on a saturday and the meter was also taken away which is sheer humiliation and robbery as the owners of the meter were not present in the house. There was no prior information of electricity disconnection (as usual)
Moreover, when contacted the customer care office, it is more like customer harassment office as they gave us mental torture by telling us they cant sen anybody as its a sunday and we need to go the zonal office.
I have three questions here;
1. Our bill was paid and your systems were not updated, whose fault is it?
2. Where is the rule written that 5 days prior to bill due date the power will be disconnected?
3. Why are the customer care not helping and torturing customers/ You should change the name of customer helpline to customer harassment line as since morning i have spoken to Nikita, sunil, shamita and some entire call centre office but noone has the authority to help customers.
I think REL has no accountability to the customers and they should be put to task for such a negligent behavior. Moreover, i plan to file a customer compliant in the court for not informing before power disconnection and mental and physical harrassment and also file an FIR for stealing our meter in our absence.
I would appreciate if the VP - Customer service can look into this and handle the legal notice that shall come from our side. This is no way to treat your customers, it is because o[censored]s that you are there and not the other way round. Please keep your systems updated. It is not our responsibility. You cant give us an excuse that it is third time disconnection hence you have to go to zonal office. I find this unacceptable as no sensible person will preempt that if the bill due date is 12th of some month, REL will disconnect the power 1 week in advance. Please show us where the rule is written as you all talk a lot about policies and processes on the phone. There is something called as humanity, intelligence and customer sensitivity which is totally absent in your case.
NON SUPPLY / DISCONNECTION WITHOUT PRIOR NOTICE / METER BEING TAKEN AWAY/ CUSTOMER HARRASMENT CELL / CHOR COMPANY . WE WANT TATA POWER
Hi,
We are totally disgusted with Reliance Energy Service. It works like a sick unit.
We intend to file a consumer compliant in the consumer court against Reliance Energy for its inefficient and disgusting treatment to customers and service.
Our history goes here;
1.Thrice they have disconnected our power before the due date and there has never been an explanation or prior information to that
2. There is no rule on the bill which states that REL has the right to disconnect power 5 days prior to bill due date
4. The third time the power was disconnected on a saturday and the meter was also taken away which is sheer humiliation and robbery as the owners of the meter were not present in the house. There was no prior information of electricity disconnection (as usual)
Moreover, when contacted the customer care office, it is more like customer harassment office as they gave us mental torture by telling us they cant sen anybody as its a sunday and we need to go the zonal office.
I have three questions here;
1. Our bill was paid and your systems were not updated, whose fault is it?
2. Where is the rule written that 5 days prior to bill due date the power will be disconnected?
3. Why are the customer care not helping and torturing customers/ You should change the name of customer helpline to customer harassment line as since morning i have spoken to Nikita, sunil, shamita and some entire call centre office but noone has the authority to help customers.
I think REL has no accountability to the customers and they should be put to task for such a negligent behavior. Moreover, i plan to file a customer compliant in the court for not informing before power disconnection and mental and physical harrassment and also file an FIR for stealing our meter in our absence.
I would appreciate if the VP - Customer service can look into this and handle the legal notice that shall come from our side. This is no way to treat your customers, it is because o[censored]s that you are there and not the other way round. Please keep your systems updated. It is not our responsibility. You cant give us an excuse that it is third time disconnection hence you have to go to zonal office. I find this unacceptable as no sensible person will preempt that if the bill due date is 12th of some month, REL will disconnect the power 1 week in advance. Please show us where the rule is written as you all talk a lot about policies and processes on the phone. There is something called as humanity, intelligence and customer sensitivity which is totally absent in your case.
Hi,
We are totally disgusted with Reliance Energy Service. It works like a sick unit.
We intend to file a consumer compliant in the consumer court against Reliance Energy for its inefficient and disgusting treatment to customers and service.
Our history goes here;
1.Thrice they have disconnected our power before the due date and there has never been an explanation or prior information to that
2. There is no rule on the bill which states that REL has the right to disconnect power 5 days prior to bill due date
4. The third time the power was disconnected on a saturday and the meter was also taken away which is sheer humiliation and robbery as the owners of the meter were not present in the house. There was no prior information of electricity disconnection (as usual)
Moreover, when contacted the customer care office, it is more like customer harassment office as they gave us mental torture by telling us they cant sen anybody as its a sunday and we need to go the zonal office.
I have three questions here;
1. Our bill was paid and your systems were not updated, whose fault is it?
2. Where is the rule written that 5 days prior to bill due date the power will be disconnected?
3. Why are the customer care not helping and torturing customers/ You should change the name of customer helpline to customer harassment line as since morning i have spoken to Nikita, sunil, shamita and some entire call centre office but noone has the authority to help customers.
I think REL has no accountability to the customers and they should be put to task for such a negligent behavior. Moreover, i plan to file a customer compliant in the court for not informing before power disconnection and mental and physical harrassment and also file an FIR for stealing our meter in our absence.
I would appreciate if the VP - Customer service can look into this and handle the legal notice that shall come from our side. This is no way to treat your customers, it is because o[censored]s that you are there and not the other way round. Please keep your systems updated. It is not our responsibility. You cant give us an excuse that it is third time disconnection hence you have to go to zonal office. I find this unacceptable as no sensible person will preempt that if the bill due date is 12th of some month, REL will disconnect the power 1 week in advance. Please show us where the rule is written as you all talk a lot about policies and processes on the phone. There is something called as humanity, intelligence and customer sensitivity which is totally absent in your case.
This crony capitalism is ruining the country. Mukesh and Anil Ambani are cheating teh country and will not be happy.
Mere Papa ka sapna duniya ka maal apna. I started beliving in Gandhi Ji's funda. Abstain from their services as far as you cnha. So I switched to Tata (always 1st choice if available), but am surprised with today's news that change over customers will have to pay extra for using their network. Wont they (Reliance Energy and erstwhile the BSES) have recovered the cost of the infrastructure from us by now? But whaqt to do sarkar bhi chor ke saath chor hai...What else can you expect from people from chorwad?
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Devidas Lane, Off. S.V.P Road, Near Devidas Lane Telephone Exchange, Borivali (W), Mumbai, Maharashtra, India - 400103
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