[Resolved]  Reliance Fresh — Bad quality product and poor Customer care service

Myself Sandeep Kansal, a resident of Mahipur...... I generally used to purchase all consumable items from Big stores like Big Applie , Mega martetc and as in month of Jan,2008 ..a retail outlet start worknig in mahipalpur from Reliance and i had a very good impression of Name and fame of relaince and blindly i visited that store on 26th february 2008 and purchase some goods from there that include 10 Kg pack of Wheat flour packed with name "Ram Bhog ATTA" and whn next day we tried ...itstaste was so bad and even it started creating Throat problem but i thought that it may be due to some other reason butnext day also same problem was there and ecen my cook also realised that some mixing is there in the Flour and it is not upto standard quality .....
When we took over that flour back to relaince store .... first response we got was that it is not due to Flour qualitty as it is a standard quality product...but when we asked to keep that as sample ansd to make a Lab testing of that and even we dont want refund or replacement in regard of that .... then person who was there on the counter guided me to carry it back as they cannt keep it with them and can not do anything.

When me and my friend asked bout the Complaint form then scenarion was somewht like this:-

1) No customer complaint Form was available at the store.
2) In name of customer Feedback register,they have a simple register having no book number, no serial number etc mean if somebody want to remove that page no one can track that there was any page also. I am sure that no one reads that feedback form.more over it has to handed back over to the same supervisor with no assurance that same would be reported.
On insisting a lot when that person manage a telephony conversation with Mr. Manish Jain(F.D.M.)... and i told whole scenarion to him then Mr. Jain – (FDM/Area Manger) for the store was shameless and rude and guided to me register the complaint on reliance portal with help of desk boy but no registration number they can provide for that. He agreed that it is common with all Reliance Fresh stores across and is part of company Policy and he is helpless in this.

When i asked that some confirmation of the complaint must have to be there.....he replied very rude that its a big company like reliance that can never deal in paper work .....

I WANT TO ASK ..THAT IN INDIA MOST OF THE CUSTOMERS IN RELIANCE FRESH STORES WILL BE FROM NON IT FIELD AND IT MAY BE POSSIBLE THAT HE/SHE MAY BE ILLITRATE PERSON ...i.e. THEY HAVE NO WAY TO REGISTER THEIR COMPLAINTS.

Then Mr. Jain asked me to fill feedback form and to upload it on poratal...next funny thing was waiting for the customer that the person who is there on customer help desk..does not know from where and how to operate the portal. He was unable to register that complaint.
More over that person was unable to give customer care number or any other helpline number at first step but after insisting a lot and after almost waiting for half an hour he provided me the customer care number.

I just want to awake the customers that before purchasing any thing from Reliance think at least 10 times as if the quality will not be upto the mark you have to loose money as well as you have to listen a lot from their manager side as i think its a prt of their training.

So its my duty to inform all Indians and next is their own wish............
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Aug 13, 2020
Complaint marked as Resolved 
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Hello i am arun trivedi from bhopla i am regulor customer of reliance fresh. I purchesed a Mixer griender of Maharaja company on 8th october and after use one time it's totally dead. I hve immidiatly complaint to reliance fresh outlet. their exicutive isure me that will be change but after twenty days they told I cant do anythings only can return but you have to purchased anything insted of mixer.
But i want to cange of part or riplace of mixcy this is my humble request. other wice i will go to court.

Reliance Fresh — regarding home delivery of milk

sir,

I am a regular visitor of Reliance Fresh Store near Gaba hospital,Yamunanagar.The said store was supplying milk at home but for the last one year the store manager withdraw the facility of home delivery of milk by taking plea that we have no sufficient staff to deliver the milk at home. I am living in the colony just opposite the said store. so you are requested to correct the same if possible.
-S.K.Kaushal
[protected]
mis behaviour of the billing staff:
THIS RELIANCE FRESH STORE IS LOCATED IN THE EDAPALLY TOLL BUS STOP JUST IN FRONT OF THAAL RESTAURANT….
I along with my friend spent around 20 minutes and shopped our requirements, and when our turn for billing came, the employee there rejected to bill our items instead he behaved very rudely and started billing the other customer, without even informing us about the reason why he had done so…..we even asked him to bill ours, but he never bothered to respond us…..
Is this the value that a organization like reliance retail chain is providing to its customer??? we even talked with the store manager, but it wasn’t satisfied…..he told that the employee is just a boy and the billing machines are not working properly…..is these the problem of customer or the store…..
It’s not a good job done by the reliance fresh to decline the billing of the customer who waited in the queue for 20 minutes to get the turn…..utterly disappointed with this behavior and hope some action is taken…..
Abhishek Bhattacharya

Reliance Fresh Arcot Road chennai — Price misleading

HI

Last night, we visited Relience Fresh on Arcot Road, Chennai.They are miss leading people on the discount on product price.They have mentioned the discounted rates on the shelves on which they have kept their products,but while billing they are charging exactly the same amount as MRP.
My complaint is dont waste a persons time by miss leading them like this.
Thinking that we will get good discount,we traveled some distance for Relience Fresh,but it became useless to come over there & also we felt being cheated there.We returned everything which we wanted to purchase last night & got the same things from Nilgiris just because they don't fool people saying about discounts.
hi,
i have 40 tone water maleon, i want sale that item.i[censored] need please my contact number[protected].

reliance services — poor customer care..

Dear sir/madam,
I have been using reliance Sim from 1 year.. It have been a usual problem of mine to contact with reliance costumer care.. Numbers like '198' & ' *333' are always busy as well as that if its is available its still very hard to communicate with reliance employ.We have to press allot of keys and have to answer questions and still the call is cut anytime... It has been a very inconvenient thing for me.

I hope you pay attention towards my request.
-Shikhar kanaskar
Nasik, Maharashtra
I AM A REGULAR CUSTOMER OF RELIANCE FRESH MODEL TOWN DELHI -9TODAY ON DATED 18/4/2011 EVENING WENT THERE TO BUY SOME VEGETABLES I PUT MY JUTE HANDBAG AT SECURITY COUNTER AFTER BUYING FROM STORE WHEN I FIND MY HAND BAG WORTH 150/- WAS MISSING AFTER ASKING WITH SECURITY GUARD HE REPLIED MADAM I AM A SERVANT 2000/- SALARY ON THE OTHERSIDE THEY ARE ALWAYS MISTAKE IN CASHCOUNTER IF IT IS A RELIANCE FRESH GOODWILL AND BEHAVIOUR OF RELIANCE FRESH ONE DAY IT WILL BE CLOSED

MAIL ID [protected]@rediffmail.com

bill no c1497 #0048 17:48:32
s02055 r002

Reliance Fresh — almost expiry product

Hai

This Is Balaji From Chennai yesterday I bought mother horlicks in reliance refresh teynampet yesterday but when I checked today its production date is 09/10 batch no no4223b and its weight is 500 gms
its getting expiry on next month pls do some thing

Reliance Fresh — not providing free product

reliance fresh worker denied 2 give knoor noodles free with the knoor soup when i asked him 2 give me or deduct it from bill he said me to keep it back.what is hapenning all this please see 2 it
Dear Sir,

mera naam Rohit hein aur mein Ghonda Mein rahta hu. aapka jo Ghonda mein Reliance Fresh Store hein uska jo store manager hein mujhe uski complaint karni hein. meri complaint hein ki jo aapke store mein jo product par discount hota hein jo puri public ke liye hota hein aur jo aapke employee ko store mein board par likhna chaahiye jisko is store ka store manager jiska naam shaha Nabab Husain hein usko kisiko nahi batata hein aur is store mein ek customer hein jiska naam Gopal hein who usko apne office mein bulakar usko saari discount waale product ke baare mein bata deta hein. mera aapse nivedan hein ki aap is subject mein turant action lo. aapki ati kurpya hogi.


thanks

Rohit Gupta
Mob:-[protected]
Emial Id:- [protected]@rediffmail.com
I have lost my reliance fresh card no.[protected] Named Prem Kumar Chugh RO
11-L MODEL TOWN ROHTAK
Please try to reissue new card
I shall be highly thankful to you


Thanking You
PREM KUMAR CHUGH
11-L MODEL TOWN ROHTAK
124001
HARYANA
MOB> NO>[protected]
I LOST MY RELIANCE FRESH CARD NO.[protected] NAMED PREM KUMAR CHUGH RES. OF 11-L MODEL TOWN ROHTAK. I HAVE TOO MANY TIMES BUT NO BODY IS HEARING
KINDLY ISSUE A FRESH CARD IN LIUE OF THIS . I SHALL BE HIGHLY THANKFUL TO YOU.

THANKS

PREM KUMAR CHUGH
11-L MODEL TOWN ROHTAK .
MOB. NO.[protected]
Chuthiya Store is reliance fresh...No customer service...They have deducted two time money for my one purchase.. store..Dont go here after...
Its very worst store in this world*****No customer service****No customer support****Two time they deducted my money for my one purchase****When they will credit back dont know****worst billing mechaine***Pleasedont go reliance frest here after****

Reliance fresh ( Reliance retail ) — Disputed amount debit

We purchased commodity at Reliance fresh ( Vidyaranyapura , Bangalore ) on 6.2.12.The actual purchase bill was Rs.5081.37 but the deduction on credit card has happened 3times all related to the same outlet within a span of 12minutes. ( Rs.3865.45 + Rs.5081.37 + Rs.5081.37 ) the outlet is not responding to provide correct billing details, pls intervene & resolve immly.

Rgds
HR Govinda Raj
+91 [protected]
my family has been regular customers of Reliance Fresh stores in CBD, Belapur and later in Seawoods, Navi MumbaI. Your vegetables are not of the highest quality on the whole, except for tomatoes, bananas and sometimes other veggies and fruits. your quality control department is badly slipping up and needs to drastically improve. in your Delight section, the prices of fish are high compared to elsewhere and the quality average. kindly upgrade your services to ensure better customer satisfaction and automically boost company business.
you definately need a lot more space in your seawoods store. your checkout tills are undermanned. a lot of time is wasted for people who have a few things to buy.
Very poor & horrible attitude towards customer service
I'm Sanjay Sharma resident at Shahdara Delhi. On 06/06/2012 at 2000 hrs paid visit (first time) to reliance fresh outlet located on Babarpur road Shahdarai (Delhi). I found the services at said outlet were far far away from the expectations of customer. Out of two cash counters only one was functional, the operator of second counter was leisurely chatting with the outlet's guard owing to which customers standing in a long queue were getting irritated. Even on repeated request he did not pay any heed to the request of customers. Situation became worst when the staff namely Pawan Kumar was attending out of turn to the personnel known to him. Again the customers who were in the queue objected the same but he did not alter his behaviour. Ultimately I asked for the complaint register in order to endorse the complaint against the staff. Staff on duty took ample of time to produce the register. I made a written complaint in the stated register but I'm having my doubt that any senior official of Reliance Fresh would see the complaint lodged by me. Why am I having this apprehension? - because no action had been initiated against the delinquent on earlier complaints available in the stated register. this time also I'm not having much of hope for any action but being an aware customer posting this comment with the hope that the concerned officials of Reliance Fresh would wake up and initiate some remedial measures to avoid re-occurance of such incidents in the outlets of Reliance Fresh. My phone no. is [protected].
Looking forward for necessary steps by the authorities of Reliance Fresh outlet.
hi i am J B Shah., ,

i have worst experience with reliance fresh ..., the branch of reliance fresh near subhash chowk besides A-one school ahmedabad Gujarat ... they have very bad customer service, , today i purchased apples 1 kg apples and i weight it near the product weight measuring machine, , it shows the weight1.018kg and per kg its prize was 165rs and they according to these 169rs i have to pay ... but they charged me 212.52 ... its prize for 1.283kg ...
so they cheated by adding some additional weight on payment counter weight machine ... as i pay attention on it and make them realized there mistake they are trying to making me full by saying that's what my computer shows ... as i ask them for recheck the wight is shows the 1.026kg on two different counter... but they are still refusing to give refund . and sending me one counter to another and not giving me attention . at last as i was Angry they give me refund memo ... and they was forcing us take take any other thing instead n waste my time . so please don't go to reliance fresh and waste your time .

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