I used to be a regular customer of Reliance Fresh Departmental Store at Rohtash Nagar and Naveen Shadhra, Delhi-32. What I am suffering nowadays are listed below:
1. The price tag at the shelf is diffrent from the price charged at the counter. Often there are discounts and less price at the shelf. But at the time of billing, it is charged on MRP. Sometimes even more on MRP. e.g. on Dairy Whitener, the price is one or two rupee more than MRP. The emplyees explain by saying that prices of new products have hiked and the system is upgraded accordingly. They could not help.
2. Curds and other perishable products whose labels read clearly to consume within say 10 days, the store people keep them on 50% discount after 30 days. Consumers who are less aware often purchase those on those discounts and the rest is ....
3. Never gives change. They will charge on the multiple of rupee 1 if your bill ends with say 50 paisa. On the contrary, when it is there turn to give change, they will hand u candies even upto 5-6 rupees.
4. No one is there to hear your grievances. Neither, they provide the customer grievance register. If asked, we have to hear unproper languages by the staff.