This is regarding the customer service that is provided by a Assistant Manager in Reliance Fresh store at West Marredpally Secunderabad. The name of the Asst. Manager is Prem Kumar and employee id : 60018716.
When my debit card was swiped, the telephone line was busy and the status that came up was to try after 2 minutes. The customer service personnel told that he can try after some time. Since I had come with my two small kids, I opted to pay by cash. When I gave the cash, he asked me to come in the queue again.
The manager was also insisting that it was my problem and that my card was declined. He refused to accept that it was because of the problem with the line. He argued and was not at all friendly in asking that to me. It was the worst customer service that I ever had. Also, I will never go back to Reliance Fresh ever again.
I request the Reliance Fresh management to fire that person so that it sends proper message to all the staff members there to know that the customers are important.