[Resolved]  Reliance General Insurance — Claim amount in case of total loss

Address:East Delhi, Delhi

Hi

My car met with accident & burnt totally.
The estimation is way beyond the IDV/ Sum assured.
IDV/Sum Assured for current period is 3.25

As per reliance policy if estimate goes beyond the IDV then I am eligible to claim total Sum assured without any depreciation.
But Surveyor is asking for 15% depreciation & saying I can't get more than this.

I mailed customer care & called them as well.
But no response.
I do not know who I should reach to.
Please advice what to do now.

Regards
Hitesh Sharma
email id: [protected]@rediffmail.com
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Aug 13, 2020
Complaint marked as Resolved 
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I owned an Maruti SX 4 purchased Sep. 2008.
I insured my car with Reliance general insurance co.
On 17th Nov 2010 I met with an accident the surveyor conveyed to me the loss of the car was total.

I stay in Mumbai and the accident happened in Ahemadabad. I am not getting a response from the Company or the surveyors.

I only have the Phone number of the surveyors. whenever I call up I am told the process is on and will be completed in a day or 2.

Its about 36 days from the day of the accident and intimation of a complaint / claim but still no update has been made on the company net.

Can tou advise future action.

Thanks,
Best regards,
Bidyut Biswas
[protected]@yahoo.co.in

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