[Resolved]  Reliance GSM Mobile — UPC code

Address:

Surat, Gujarat

Dear Sir/Madam

I want to port my mobile number [protected] from Reliance to other service provider. I have messaged for UPC code number so many times. But in reply I got a message of "request could not be processed". I have complained at Reliance Mobile Store on 26 July 2011. There my complaint forwarded to company and gave me the SERVICE REQUEST NUMBER[protected] and I am told by their Manager to sort out my problem with in 24 hours. After 24 hours on 27 July2011, I called up to their Toll Free Customer Care Number 198 to check the status of my service request and found that my service request has closed and problem has solved. I again messaged for the same and got a same reply of "request could not be processed". On 28 July 2011, I called to The Nodal Officer of my service provider and sent an email of complaint at www.complaints-india.comat the same time. From The Nodal Officer I got assurance of solving my problem as soon as possible and got a SMS containing SERVICE REQUEST NUMBER[protected]. After a while I got a call from Reliance Customer Care taken the reference of my email complaint on www.complaints-india.com and by them I got same assurance of solving my problem as soon as possible and one a SMS containing SERVICE REQUEST NUMBER[protected]. Now today on 30 July 2011 I again called to Customer Care Number to check the Status of both service request numbers and I am told that in their system my mobile number is not showing in the MNP database and my complaint has forwarded to technical department. After not receiving any satisfactory answer I again called to THE NODAL OFFICER and ask them the status of both service request numbers. They told me about the same technical problem and sent an email to the related department and assure me to solve the problem in next 3 working days. I was still unsatisfied with their answer and having the same problem and an assurance of NODAL OFFICER, but without any commitment. Then I called to Appellate Authority and told them all. But there also I got the unsatisfactory answer.

Now please tell me. What should I do ?




Regards,

Satish A. Manghwani