[Resolved]  Reliance GSM Prepaid — Mobile Balance deduction

Address:

Vadodara, Gujarat

Dear Team,

I am a user of Reliance GSM Prepaid. My complaint is regarding the unnecessary and unknown deduction of mobile balance oftentimes.

Please have a look on the below latest case.

I recharged yesterday date 22nd Feb, 2013 for my [protected] mobile no. with 340/- balance at 12 pm around. I had earlier balance of 8-9 rupees so total balance available was around Rs.349/- Then after I had hardly call of 1-2 Rupees. When I checked my balance in evening, it was just left with Rs.310/-. I checked myself first that I had not other auto renewal due available. So I lost about Rs.40/-.
When I called Customer Care at 2 am, I got the only answer as usual the data is not retrieval and we are not able to view any data. This answer I am getting many times and they get a easy escape out of it.
Again I call at 12 today at 23rd Feb, 2013, I received the same answer. Now this will go for next 2 days and then after they will have answer " we can't get the data for more than last two days".

Reliance GSM is cheating the customer when they have more balance and if customer is not tracking it they earn good amount of it.
This has been happened with me many times.

It is my humble request to you to have a strict action on it otherwise there are many consumers are getting cheated everyday.

Best Regards,
Vijay Patil
+91 [protected]