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Reliance GSM Prepaid Service - Reliance Caller Tune facility without my consent activating directly

 
3 Reviews
User
  DILIP PANCHAL
Dear Sir,
Once again it has been notice that Reliance Caller Tune facility without my consent it has been activated directly from your Reliance Service, request you to kindly deactivate the Relaince caller tune and I have observed that at every month it is continuously repeating and so on.

Regards
Dilip Panchal
9022400365 GSM (MUMBAI)
Elomatic Pharmalab Consulting & Engineering Pvt. Ltd.
(AN ISO 9001:2000 COMPANY)
27, Sahney Kirkwood Compound,
Kirol, Vidyavihar (W),
Mumbai - 400 086, INDIA.
Tel: +91-22-25116145, Ext: 225, Fax: +91-22-25116150
Visit us at: www.elomatic.com
________________________________________

From: serviceassurancecell@relianceada.com [mailto:serviceassurancecell@relianceada.com]
Sent: Wednesday, February 03, 2010 9:59 AM
To: Dilip Panchal
Subject: RE:'ADAG=005-124-604' reference to your mail

Dear Mr.Panchal,

Thank you for contacting Reliance Service Assurance Cell.

This is in response to your e-mail regarding activation of Reliance Caller Tune facility without your consent for your Reliance Mobile number 9022400365. Please note that as per confirmation received from concerned department Reliance Caller Tune facility has been deactivated for your number and waiver of Rs 30/- has been posted towards your account on 1-2-2010. Further to your mail regarding waiver for month of december 2009, please note that as we are unable to process your request for same as we are having record for last 3 days regarding VAS and Account details and your dispute is also beyond 3 days.

We regret the inconvenience caused to you while using our services and are concerned by the feedback received from you.

We believe in taking care of our customer needs first.
Yours sincerely,

Vinod Nalawade
Service Assurance Cell
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at serviceassurancecell@relianceada.com or fax us at 022-3033 6565.

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Dilip Panchal (dilip.panchal@epce.co.in)
Date: Tuesday, February 02, 2010 12:04 PM
To: serviceassurancecell@relianceada.com (serviceassurancecell@relianceada.com)
Cc: Rcomnodalofficer.Mumbai@relianceada.com (Rcomnodalofficer.Mumbai@relianceada.com)
Subject: RE: RE: Reimburse the amount of Rs. 30/- for the month of Dec'09

Dear Sir,
Thank you for reimbursing the amount of Rs. 30/- for the month of Jan'10 but in the below trail mail, I have also requested to kindly reimburse the amount of Rs. 30/- for the month of Dec'09 which is still pending from your side.
I request you once again as earlier also it had happened in the month of Nov'09 which I didn't mention or complain it.Please do the needful as early as possible.
Regards,
Dilip Panchal
Elomatic Pharmalab Consulting & Engineering Pvt. Ltd.
(AN ISO 9001:2000 COMPANY)
27, Sahney Kirkwood Compound,
Kirol, Vidyavihar (W),
Mumbai - 400 086, INDIA.
Tel: +91-22-25116145, Ext: 225, Fax: +91-22-25116150
Visit us at: www.elomatic.com
________________________________________
From: serviceassurancecell@relianceada.com [mailto:serviceassurancecell@relianceada.com]
Sent: Tuesday, February 02, 2010 10:38 AM
To: Dilip Panchal
Subject: RE:'ADAG=005-119-545' RE: Reference to your mail

Dear Mr.Panchal,

Thank you for contacting Reliance Service Assurance Cell.

This is in response to your e-mail regarding activation of Reliance Caller Tune facility without your consent for your Reliance Mobile number 9022400365. Please note that as per confirmation received from concerned department Reliance Caller Tune facility has been deactivated for your number and waiver of Rs 30/- has been posted towards your account on 1-2-2010.

We regret the inconvenience caused to you while using our services and are concerned by the feedback received from you.

We believe in taking care of our customer needs first.
Yours sincerely,

Vinod Nalawade
Service Assurance Cell
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at serviceassurancecell@relianceada.com or fax us at 022-3033 6565.

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Dilip Panchal (dilip.panchal@epce.co.in)
Date: Monday, February 01, 2010 05:14 PM
To: serviceassurancecell@relianceada.com (serviceassurancecell@relianceada.com)
Cc: Rcomnodalofficer.Mumbai@relianceada.com (Rcomnodalofficer.Mumbai@relianceada.com); Rcomappellateauthority.Mumbai@relianceada.com (Rcomappellateauthority.Mumbai@relianceada.com)
Subject: RE: Reference to your mail

Dear Sir,
Thank you for replying for the below trail mail , also would like to request you for the amount Rs. 60 which was deducted from my mobile of last 2 months (i.e Dec'09 & Jan'10) shall be Reimburse to my Reliance GSM mobile Prepaid No. 9022400365 as it was deducted from your Reliance service directly.

Regards,
Dilip Panchal
9022400365
Elomatic Pharmalab Consulting & Engineering Pvt. Ltd.
(AN ISO 9001:2000 COMPANY)
27, Sahney Kirkwood Compound,
Kirol, Vidyavihar (W),
Mumbai - 400 086, INDIA.
Tel: +91-22-25116145, Ext: 225, Fax: +91-22-25116150
Visit us at: www.elomatic.com
________________________________________
From: serviceassurancecell@relianceada.com [mailto:serviceassurancecell@relianceada.com]
Sent: Saturday, January 30, 2010 12:38 AM
To: Dilip Panchal
Subject: RE:'ADAG=005-090-517' Reference to your mail

Dear Mr.Panchal,

We apologize for the difficulty faced by you.

With reference to your e-mail concern regarding Caller Tune issue for your Reliance GSM Mobile number 9022400365, please note that we have registered your complaint vide Service Request ID 118589359. We are working on the issue and will respond to you in next 2 days. However, please note that CRBT has been already deactivated from your number and will not be charged fro the same in future.

Further to your mail regarding unpleasant experience with our service, we understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at serviceassurancecell@relianceada.com or fax us at 022-3033 6565.

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,

Satyajit Das Mohapatra
Service Assurance Cell
Reliance Communications

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Dilip Panchal (dilip.panchal@epce.co.in)
Date: Friday, January 29, 2010 03:24 PM
To: Rcomnodalofficer.Mumbai@relianceada.com (Rcomnodalofficer.Mumbai@relianceada.com)
Cc: Rcomappellateauthority.Mumbai@relianceada.com (Rcomappellateauthority.Mumbai@relianceada.com)
Subject: Directly activating caller tune from Reliance

Dear Sir,

This regards to the Reliance prepaid service provider would like to make an compliant for unnecessary, automatically activating caller tune in my mobile No. 9022400365 for last two months (i.e. Dec' 09 & January' 10) even though i have not activated for the caller tune and then after I had an talk with one of your Customer care executive for the reason why it was deducted from my account i.e. on 18/12/2009 , 7.50pm (52811) 13068908589 and 0n 17/12/09 it was received sms message from Reliance for unsubscribed of caller tune 17/12/09, 11;28pm (52345) and also request him that in future I don't want any such caller tune to be activated from your side and also I will never activate caller tune from my mobile but once again in the month of January 23 ,2010 it was deducted from my mobile saying that I had activated the caller tune which I had not activated from my side.

So I request you to kindly reimbursed the amount of Rs 60 for last Two months against caller tune which was deducted from my mobile .

Regards,
Dilip Panchal
9022400365
Complaint comments 2 Comments     Updated:
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Comments

 
Dear Sir,
Once again it has been notice that Reliance Caller Tune facility without my consent it has been activated directly from your Reliance Service, request you to kindly deactivate the Relaince caller tune and I have observed that at every month it is continuously repeating and so on. It is a very bad practice.
Regards----
Dr. K N Mishra
9835063713
 
i am agree with...

I face same kind of problem ...deduction from my balance...

Regards,
Baleet

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    Reliance GSM Prepaid Service - Reliance Caller Tune facility without my consent activating directly