[Resolved]  Reliance Gsm Service — misguidance by the customer care executives leading to wastage of time and money

Address:

Sambalpur, Odisha

I am a student of V.S.S.M.C.H., burla,sambalpur.Mobile no.[protected]
I wanted some informations regarding discotinuation of my services,so i tried calling customer care no.*333 & [protected], at least 50 times each,the response i got was "to get service please contact customer care" each and every single time.
fortunately i was connected to customer care,i responded to computerised instructions to talk to their executive,bt the call disconnected atleast on 5 occasions after kaaping me on hold for 15 minutes each time.Luckily i got to talk to 1 of the executives,i told him my problem,and asked him to check the current status of my service which was discontinued without prior notice.they promoted this service as an auto renewal scheme,which renewed every month.that person told me hat this service is no more active,and i need not send a message to discontinue it,as i have opted for mobile no. portability.the next morning i got the message from reliance tha my service has been renewed,and 19 rupees were deducted from my prepaid account.

all this events cost me several hours of my study time.