[Resolved]  Reliance HR Services Private Limited — Taking Late Fees/ Fine & Not giving proper service

29/07/2009
To,
The Executive Officer
Consumer Forum
Nagpur


Subject: Network
Applicant: D S sane[protected]

Dear Sir,

This with reference to the subject I would like to inform you that Mr Shrikant Lambe (Sr Associate Manager) Reliance HR Services Private Ltd. M G House, Nagpur. has visited to me on dated 21 May 2009 and talked about the product GSM Sim Card. He told me about all the tariff only but he did not tell me about the weak network in the city as well as out of Nagpur also.

For your information, I started my journey from Nagpur to Mumbai on dated 25th June 2009. I could not use same mobile and lost my so many work i.e. I could follow the person where I have to take their appointment. Also in Nagpur city, I am facing lot of problems I am not getting any network support from Reliance Co.

I tried many times to Mr Shrikant Lambe regarding the problems but every time he suggested me to talk on *222 which is very busy where we have to wait for 60-60 minutes. Many times reliance executive made me a call about the outstanding bills. That time there was one bill pending for Rs 372.00 (Bill No[protected] dated 11/06/2009) due date was 29/06/2009. They remind so many times only about the payment and the same time I requested them about the network, which I am not getting. They stopped my out going calls. They took from me Rs 370.00 and as fine (Late fee) Rs 50.00.

I want to say that if we are not paying their bill amount in time they charged late fees etc. the responsible about the service we are getting, who will bare the charges what ever we lost, and who will b I got the connection from same day I am requesting them about the network. No one of them answered me positively. And for the current bill of Rs 820.15 vide their b no[protected] dated 11/07/2009 due date was 29/07/2009. and they (Reliance) stopped my out going calls on dated 28/072009. Which i paid on 28/07/2009, Today I talked to Mr Shrikant Lambe, he is not ready to give his Seniors No etc. also he said that do what ever you can. We do not bother about such types of complaints.

Hence, I would request you to let me know what about I loosing the things due to Reliance Network. I would like to have my expanses towards Nagpur-Mumbai, and I in Nagpur city. Till today, I have lost Rs 100000.00 (Rs. One Lac) only due the network problems. Still I am in troubles.

A as heard about you that The Consumer Forum helps to the people problem getting from the companies.

Hope the forum will help me out.

In addition, their Executives appointed at their offices are not ready to take the written complaint and not to give any acknowledgement for the same.

Thanking You
Yours truly,
D S Sane
[protected]

CC: To, The Regional Head
Reliance HR Services Private Limited.
[protected], M G House,
316-E, Ravindranath Tagore Road
Civil Line
Nagpur
[protected] / 3031571