[Resolved]  Reliance Landline Phone — Outgoing Services Barred

Address:

Mumbai City, Maharashtra

Hi,

I own a Reliance Landline phone for more than 5 years, the details of which are below:

Name: Manoj N. Gala
Reliance No.:[protected]
Relationship No.: [protected]

For the last 3 months, I am facing problem with my bill payments and outgoing services. I have been regularly paying the bills before time through cheques. For last 3 months, my cheques are getting rejected by the Reliance company without providing me any reason and reliance team is barring my outgoing services.

On the first occasion, I called up customer care and they asked me to visit Reliance Web World at Khera Nagar, Santacrux(W). After quite a lot of debate and analysis, they started my outgoing and cleared the cheque.

Again the next month, same issue came and outgoing was barred. Everytime they want us to visit Web world to get the issue resolved. We said that we are not going to visit web world again and again, as the fault is due to lack of information from your end and incorrect processing of cheque. Such a behaviour is not tolerable by a reputed company like reliance.

This is the third time that my cheque has been rejected and outgoing services are cancelled. Moreover, this time in the bill they have added an addition late payment fees as well as the last month bill due. This bill was already cleared from my account.

Such a poor service and harrasment to the customer are intollerable.

I request you to look into this issue and get my services restored as soon as possible.

Also, request that in future cheque should be processed properly and in case it is rejected, the reason should be provided to me on phone customer support.

If such things continue in future, then it compells me to switch to another service provider with better services for the customer.

My payment details are:

Payment Date Cheque No. Amount
[protected]- [protected] [protected]
30/04/11 129587 424
03/06/11 129599 279 ------> latest bill shows, this is not processed
01/07/11 167003 380

My complaint number in reliance is:[protected]

Please respond to it soon and get my issue resolved.
Thanks in advance.


Regards,
Manoj Gala/ Priya Gala
[protected]