Reliance LG

5 Reviews

Rajesh.ch on Jul 1, 2012

Recharge complaint

Sir i am recharging 27rs on my reliance number 9396360635 because of one offer is applicable on that number i.e 150 calls to any local network validity 30 days on that message come to number RM-651234 on daily 27th to today onwards but that after that i am complaint to 198 customer care with complaint no:182138778 after resolving the complaint i hav conformed message as you are not eligible for message campaign offer but y r u sending that message but one person said i am not sending that message but i am recharging 27th that message comes to my mobile on no:RM-651234 on 27th 12:54pm and 28th 1:00pm and 29th 2:00 pm and 30th 2:37pm i am not eligible then why r u send that message repeatedly so plz solve my problem sir.

4 Comments

Comments

Jul 3, 2012 by

RCOMcare

Hi Rajesh,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

Jul 4, 2012 by

Rajesh.ch

Oh thanking you for reply sir one of the our service provider can contacted sir but its shame less that is i am rechrging to my nuber because of the message come to that number and i exactly mention times also but that person told no message come to my side then how to rechage my mobile how to complaint to our customer care on that offer with out come to my mobile on that message so its a reclsness answer so i feel very badly to this type of answer so please solve my problem and said i am shown that message on nearest executive officer but my area nandigama Krishna district our officers are too busy please solve my problem

Thanking you sir

Jul 9, 2012 by

RCOMcare

Hi Rajesh,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOMcare

Jul 11, 2012 by

Rajesh.ch

But i am not satisfacted because problem created for yours but effect on customers mean me so what an idea excellent solution sir mind blowing answer i hate this type activity it shows yours