[Resolved]  Reliance Mart — excess billing above MRP - failure to cancel the billed item - worst response with customers

Address:

Chittoor, Andhra Pradesh

I am professionally a doctor used to purchase most of the items at reliance mart in chittoor and tirupati. I don't have habit of checking bills thinking that computerized bill usually done without manipulation. But today ie., 30th sep, 2013, I have checked the billed items casually at the billing counter itself in chittoor reliance mart. One bowl item MRP-110 though displayed at discounted price of Rs.99, counter girl billed Rs.116 and 1 soup spoon of displayed price of Rs.22, charged at MRP of Rs.25. Out of total bill of around Rs. 250 they charged approximately excess of 10%. For that the counter girl responded reckless as if the customers are beggers infront of the mart and posed that the customer discussing regarding for AFTERALL for Rs.25. After a lot of struggle for 30 min they have cancelled bowl item but have been cheated with spoon item. Money may not be the matter but I have experienced worst situation in my life. I don't want money back but I request the mart supervisors to train the staff regarding the behavior with customers.