[Resolved]  Reliance Mart — humiliating and embarrassing behavior by staff and store manager

Address:Pune, Maharashtra

I along with my elder sister went to Reliance Mart, ITI road Aundh Parihar chowk. We tried few clothes and inner garments, But we didnt buy anything. While we were exiting, the buzzer startd beeping,We were unable to find out why they were beeping.Staff at the exit stopped us and called for security.We were surprised and shocked.My sister asked the guard to call lady staff to check me.But still i was confused why they stopped us, since we bought and took nothing from the store.Suddenly my sister realized that it might be the inner garment and asked me to check.I went and checked in trial room.To my surprise i found my original(own) one hanging there, by mistake i forgot to take mine and was wearing the new one.We accepted our mistake and explained them that we didnt have any intention of shoplifting.That was a very cheap thing to do.We also explained that we are the frequent customers and it was an unintentional mistake.Security called up Mr.Sudhir choudhary(278722 I.D).He said go for billing or fill the form.We said we wont pay and we want to talk to some higher official.After lots of insult and argument, he along with his staff took us to a unsafe, murky room with 2 men in it, who claimed to be managers.They threatened us of police complaints, shouting and raised hands also.When we asked for their I.D card they refused.We said we will go to consumer forum.He said you can go.I am not bothered. His name is Ajit[protected].He threw form on our face.We accepted our mistake all we were asking for is polite and considerate behavior.But they continued humiliating us.We said we will go for billing and then were taken out.After sometime they said that the object to be billed is missing and we can leave without billing.The drama lasted for 1 hour.The lower staff said plz dnt complaint and so called managers never apologized for hurling comments and insult upon us.We were deeply shocked and embarrassed by this behavior from the staff of Reliance Mart. Plz book the people who did wrong to us.Time of incident was around 1:30 pm,[protected].
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Aug 13, 2020
Complaint marked as Resolved 
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    19-9-3/ E /5, Abhi Towers, Next To Minerva Hotel, Renigunta Road, Renigunta Road, Tirupati, Tirupati, Andhra Pradesh, India - 517501
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