Reliance Mobile GSM - Port Out
elaidamramesh on Jun 14, 2011
Please see trailing mail for my issue. Request submitted on 7th June. 8th got a message saying that "Your Port in Request for Mobile Number 9360115989 has been rejected by your service provider due to legal reasons - BSNL." Daily calls for 3 days before the customer care executive finally accepted a complaint, not against the delay in porting out (They are not allowed to take that complaint they say) but against knowing the reason for the request being rejected. Again daily calls till today finally they send me a message saying the the issue was solved. When I called up the customer care they told me that the request was rejected for contractual reasons. I am really tired of this game. The only reason for my being held hostage by the Reliance staff is my wanting to retain the number. I will cancel my connection as well as the one used by my wife. She does not face the same issues as I do as her office is in another location and we had decided that she would remain with reliance. Thanks to the service provided by Reliance we will be putting in our request for cancellation of our numbers this weekend.
Ramesh P Elaidam to Rcomnodaloffic., customercare, ramesh.elaidam
show details Jun 11 (3 days ago)
Please note that on trying to port out of Reliance GSM to BSNL I have got the following message from the number +1901. On June 8, 2011.
"Your Port in Request for Mobile Number 9360115989 has been rejected by your service provider due to legal reasons - BSNL."
On trying the customer care number 198 to raise a complaint against this, they were not able to tell me the reason for not allowing me to port out, and I wanted to have a complaint against not being able to Port out. I was not allowed to raise a complaint by multiple people, I tried for three days. Finally I was able to raise a complaint not against the Port out request being denied but against knowing the reason for the port out (complaint # 154594558).
Even though my bill was not due I have paid Rs. 350 against my bill (against an unbilled amount of around 200) as I did not want any issues with my Port out.
This delay in porting out is very frustrating and disappointing. It makes me think that my decision to Port out (which is due to lack of coverage at my office and my native village) is right due to other reasons also. For someone who has been with Reliance from the beginning this is an eye opener.
Please let me know what are the "Legal reasons". I am forced to write a mail as I do not have a complaint number that can be used for me to get my Port out done. Please note that I intend to use this mail as a reference for my complaint in case i have to escalate the issue further.
Ramesh P Elaidam
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Company: Reliance Mobile GSM
Category: Mobile Service Providers
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