[Resolved] Reliance Netconnect Broadband + — No action for USB Data card under warranty | |||
I had bought a reliance netconnect broadband + USB data card in Aug 2009. When i purchased the broadband plus card I was assured of best in class industry service and performance. On 10th Jul 2010, i started facing a problem of the broadband card "not being detected" on my laptop. I checked with the Reliance customer care centre in Thane (near Ice Factory junction) and they directed me to CCOM service provider (in Panchpakhadi, Thane). After testing the card at the company's centre they confirmed a warranty replacement which was handed over to me on 17th Jul 2010. Upon testing the card, i observed that it was not working and brought it back to the service center on 19th Jul. They checked at their end and confrmed the problem (complaint no: [protected]) Since then it is now close to 3 weeks and i am running pillar to post for a action. They keep on informing that they are not receiving any material from the source provider which is Adonis Electronics Pvt Ltd, Thane. I was also provided the contact number of Mr Arvind (Mbl: [protected]) who manages that territory, however the attitude and lack of responsiveness was worst you could ever imagine. Evertime you speak to him, he promised a date for action and then never picked up the phone while i was trying to follow up as no action was taken. I am totally fedup with way Reliance is running this business as they only know how to fool customers. With this state of affairs of this company alongwith it's service providers and the non responsive attitude of the staff, the company is taking it's customers for ride. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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