[Resolved]  Reliance Netconnect Broadband + — No action for USB Data card under warranty

Address:Thane, Maharashtra

I had bought a reliance netconnect broadband + USB data card in Aug 2009. When i purchased the broadband plus card I was assured of best in class industry service and performance.

On 10th Jul 2010, i started facing a problem of the broadband card "not being detected" on my laptop. I checked with the Reliance customer care centre in Thane (near Ice Factory junction) and they directed me to CCOM service provider (in Panchpakhadi, Thane). After testing the card at the company's centre they confirmed a warranty replacement which was handed over to me on 17th Jul 2010.

Upon testing the card, i observed that it was not working and brought it back to the service center on 19th Jul. They checked at their end and confrmed the problem (complaint no: [protected]) Since then it is now close to 3 weeks and i am running pillar to post for a action. They keep on informing that they are not receiving any material from the source provider which is Adonis Electronics Pvt Ltd, Thane.

I was also provided the contact number of Mr Arvind (Mbl: [protected]) who manages that territory, however the attitude and lack of responsiveness was worst you could ever imagine. Evertime you speak to him, he promised a date for action and then never picked up the phone while i was trying to follow up as no action was taken.

I am totally fedup with way Reliance is running this business as they only know how to fool customers. With this state of affairs of this company alongwith it's service providers and the non responsive attitude of the staff, the company is taking it's customers for ride.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Reliance Communications
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    22889
    Pending
    370
    Resolved
    12596
    Reliance Communications Phone
    +91 22 3037 3333
    +91 22 3038 3333
    +91 22 3033 3333
    Reliance Communications Address
    A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
    View all Reliance Communications contact information