Reliance Netconnect Data Card — cheating,harassing by Dhruv Mobile Services

3rd Sept 2009

With great regret I am informing you that a Reliance franchisee Dhruv Mobile Services
a Reliance Franchisee Shop No.4 , Adhcini, Aurobindo Marg, New Delhi has
duped me, harassed me, wasted my precious time, hampered my work gave
me mental agony and now he is not refunding me the money I paid to him.

I had gone to Dhruv Mobile services on 22/8/09 to purchase a Reliance netconnect
data card and usb modem model no. EC168C, where as Mr. Manoj, Dharmender
& Kuldeep told me that the company has discontinued the model as there were
problems in it ( Mr. Manoj showed me few broken data cards to convince me )
more over I was told that now the company is giving only the model no. EC1260,
believing them I purchased the data card bearing RSN : RHWCD[protected]
and no.[protected] for Rs.3500/- vide their Tax Invoice No.295 book no.2
dated 22/08/09

On 27/8/09 when I tried to connect the data card it gave error message of 721,
678.I called Mr. Kuldeep and informed him about the problem I was facing, he said
that it has happened due to some technical problem and said will check and revert
back to me, no one responded so I went to their shop and was assured by
Mr. Manoj that whatever is there will be resolved by 11:00 am 28/8/09, the data
card didn't work so I called several times to Mr.Manoj, Kuldeep,Dharmender no
body picked up I made somewhere around 40 calls to each of them but no one
responded, I.e in all 120 calls.

Then I called customer care and inquired about my data card problem, I was told
that it was deactivated as verification request and documents were not received
by them from the vendor, I immediately called Mr. Dharmender to whom I had
given my documents, he told me that the documents were with him and they can
send it to the company within 7 days I.e. till 29/8/09 so still 1day is left, I told him
that knowing all the problems how can he do this. Getting the information from
customer care regarding deactivation of my data card I also inquired about the
availability device model EC168C and was told that the company has not
discontinued and is available, I felt cheated.

On 30/8/09 reliance person came to my house for verification and asked me that
do I know why my card was deactivated, I said no to which he replied that this
due to Dhruv Mobile services I really got upset.

On 1/9/09 I went to their shop and checked the data card, it was not working
where as the service card was working, so again they kept it and told me, that
they will inform me .

On 3/9/09 I purchased new data card device EC168C from elsewhere and went
to Dhruv Mobile Services I met Ms Anita showed her the device and told her to
refund my money, she called Mr. Manoj who talked to me and told me that they
will refund the money and transfer my data card no to the new device, I said fine
upon checking Anita found that the new data card has already bears a number,
Mr. kuldeep called Mr. Manoj and informed him, to which Mr. Manoj told me that to
check with him tomorrow and keep the box of the data card safely,he will refund me
the money, I said fine and was leaving then Ms Anita and Kuldeep asked me to
return their service data card

I said you are having my data card and I am having your, you refund me now
and I will return it or I will return it when u refund me my money and left their shop.
I just moved ahead say around 500mts from their shop I got call from Mr. Dharmender
from Kuldeep's no. saying that I can keep their card and they will not refund my
money, I said Mr. Manoj has promised me for refund tomorrow and their data
card is of no use to me so it's better that he should tell Mr. Manoj to talk to me.

Now I am left with no internet connection as my new data card is not activated
and the service data card that is given to me by Mr Manoj is deactivated by him,
which is hampering my work.

I here by request you intervene and help me getting the refund.

Regards

Rajesh Bathla