[Resolved] Reliance Netconnect — Data usage details not showing on website | |||
Data usage in last month bill was inflated by at least 500MB. So , I started to check data usage details on website. But website is not showing this page. website : http://myservices.relianceada.com does not showing My data usage details. Please check into the issue. This problem is highly non tolerable as it gives sense of being cheated. It seems they deactivate the page for users till days reaches to bill cycle date. I tried to send the request through website form also but that is not also working. I tried to send the mail to their customer care mail id that shows on website. But I have noticed that reliance keeps on changing their customer care email ids every year. And our mails get bounced. SO today I am unable to even send the mail to the reliance . BUT THERE IS NODAL OFFICER FOR MOST OF THE CITIES. I REQUEST ALL CONSUMERS TO SEND MAIL TO THEIR REGIONAL NODAL OFFICER MAIL ID DELHI = Rcomnodalofficer.[protected]@relianceada.com PLEASE FIND YOUR REGION NODAL OFFICE EMAIL ID AND PHONE NUMBER FIRST COPY THIS ALL TEXT SAVE , THEN CHECK IN NOTEPAD You can register your complaints with these Nodal Officers from Monday to Saturday (excluding public holidays, 1st & 3rd Saturday and national holidays) between 0930 HRS to 1800 HRS. Circle / State / City Address & Email Phone Number Fax Number Andhra Pradesh Reliance Communications Ltd, 6-3-1090/D/3, 4th Floor, Munawar Chambers, Raj Bhavan Road, Somajiguda, Hyderabad – 500082. Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected] Bihar/ Jharkhand Reliance Communications Ltd, 15th Floor, Biscomaun Towers, West Gandhi Maidan, Patna – 800001.Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected] Kolkatta Reliance Communications Ltd, Reliance House, 3rd Floor, 34 Chowringhee Road, Kolkata 700071. Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected] Chennai Reliance Communications Ltd, 6, Haddows Road, Nungambakkam, Chennai – 600006. Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected] Delhi Reliance Communications Ltd, 12th Floor, Vijaya Building, Barakhambha Road, New Delhi 110001. Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected] Gujarat Reliance Communications Ltd, Reliance ADAG House, 100 ft. Road, Prahlad Nagar Road, Ahmedabad- 380051. Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected] Haryana Reliance Communications Ltd,Natraj Building, Second Floor, Near Red Ligh Chauk,Panipat-132103.Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected] Himachal Pradesh Reliance Communications Ltd, Bhrata Sadan, Opposite SBI Zonal Office, Kasumpati, Shimla -171009. Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected] Jammu And Kashmir Reliance Communications Ltd, 20 C Gandhi Nagar Extn Jammu. Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected] Karnataka Reliance Communications Limited, SUBRAMANYA ARCADE, No.12/2, Tower B, I Floor, Bannerghatta Road, Bangalore 560029. Email Rcomnodalofficer.[protected]@relianceada.com: [protected] / [protected] [protected] Kerala Reliance Communications Ltd, A & P Arcade, S A Road, Kadavanthra, Cochin – 682016. Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected] Madhya Pradesh & Cg Reliance Communications Ltd, A-Block, 3rd floor, Manasarovar Complex, Hoshngabad Road, Bhopal – 462016. Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected] Maharashtra Reliance Communications Ltd, 6th Floor, Kumar Cerebrum – IT Park, S.No-13B 1+2+3 & 14 part, Vadgaonsheri, Pune – 411014. Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected] Mumbai Reliance Communications Ltd, 7th Floor, Fortune 2000, C-3, G Block,Bandra Kurla Complex,Bandra (East),Mumbai 400051.Email :Rcomnodalofficer.[protected]@relianceada.com [protected] [protected] Orissa Reliance Communications Ltd, Fortune Tower, 6th Floor, C-Wing Maitri Vihar, Chandrashekharpur, Bhubaneshwar – 751023. Email : Rcomnodalofficer.[protected]@Relianceada.com [protected] [protected] Punjab Reliance Communications Ltd, 1st floor, Tower F. DLF Building Plot no 2, Rajiv Gandhi Technology Park, Chandigarh 160101 Email :Rcomnodalofficer.[protected]@relianceada.com [protected] [protected] Rajasthan Reliance Communications Ltd, D – 69, Sardar Patel Marg, C – Scheme, Jaipur – 302001. Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected] Tamil Nadu Reliance Communications Ltd, 6, Haddows Road, Nungambakkam, Chennai – 600006. Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected] Uttar Pradesh (East) Reliance Communications Ltd, 1st Floor Magnum Plaza ,Eldeco Greens , Gomti Nagar , Lucknow – 226010. Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected] Uttar Pradesh (West) Reliance Communications Ltd, 407/1, 2nd Floor, Mangal Pandey Nagar, University Road Meerut – 250001. Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected] West Bengal Reliance Communications Ltd, 3rd floor, Spencer Plaza, Burdwan road, Siliguri 734005. Email :Rcomnodalofficer.[protected]@relianceada.com [protected] [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
Dear RComcare,
This is very general and basic feature of the website. It does not matter about my netconnect+ number. This is the responsibility of the IT team of the company. Forward this issue to your IT team so they work on it.
If your higher manager has asked to stop this feature then flash information on the website so that we consumers can forward this complaint to the ombudsman and ministry of telecom.
So kindly do not try to fool further.
We cannot even put the request by form online on the website. That feature is also not working.
Please Dear. forward this complaint/Request to your managers and the IT team.
I will give you my number if I get good response from you.
I am from Delhi NCR region
Thanks and regards
This is very general and basic feature of the website. It does not matter about my netconnect+ number. This is the responsibility of the IT team of the company. Forward this issue to your IT team so they work on it.
If your higher manager has asked to stop this feature then flash information on the website so that we consumers can forward this complaint to the ombudsman and ministry of telecom.
So kindly do not try to fool further.
We cannot even put the request by form online on the website. That feature is also not working.
Please Dear. forward this complaint/Request to your managers and the IT team.
I will give you my number if I get good response from you.
I am from Delhi NCR region
Thanks and regards
Hi Team
My name is Puneet Gupta and my broadband user id[protected].This is to bring in your kind notice that my internet is not working for last 7 days and I have repeatedly logged a complaint with customer care however all these complaints has been closed without intimating me .Complaints ID are[protected],[protected],[protected].
I am not getting the resolution for this issue. All the time I am getting the fake commitments from reliance. Field engineer is not visiting my place to make the internet work. Daily I have to spend my one hour in speaking with customer care agaen on this issue.
Please look into this matter a.s.a.p.
Thanks & Regards
Puneet Gupta
91-[protected]
My name is Puneet Gupta and my broadband user id[protected].This is to bring in your kind notice that my internet is not working for last 7 days and I have repeatedly logged a complaint with customer care however all these complaints has been closed without intimating me .Complaints ID are[protected],[protected],[protected].
I am not getting the resolution for this issue. All the time I am getting the fake commitments from reliance. Field engineer is not visiting my place to make the internet work. Daily I have to spend my one hour in speaking with customer care agaen on this issue.
Please look into this matter a.s.a.p.
Thanks & Regards
Puneet Gupta
91-[protected]
Dear Concern,
This is bring to your kind notice that, I have been getting continuous harass from Reliance Communication team here in Bangalore. The issue in details is “ I was using a net connect+ data card device being MDN no- [protected], and have given the request for deactivating and terminating the services in July-12, and the same has been not used by me. But RCOM customer care team was least bother to hear any query and deactivated the service after numerous reminder post August-12 and from there on the harassment act started, which is continuing till date and the issue is unresolved. They are continuously sending the bill of Rs. 1205.47/- which is completely irrelevant and not pertaining to me. On top of that has sent many a times so called legal notices on my mail id threatening to pay the amount and then long follow up from different advocates, which is not at all ending. Such an unprofessional team that no one bothers to listen to the customer’s request but at the top of harassing by whatever ways. Post reaching my frustration level I have written my plight on Consumer complaints forum “; complain link https://www.consumercomplaints.in/my-complaints.htmlreliance-net-connect-being-billed-through-the-connection-is-not-being-used-c772493.html#...⇄ for hoping the resolution and indeed it worked when I received a call from Reliance Social Media team from Mumbai office to whom I have addressed the issue in details and got an assurance on this matter will get resolved and an apology from the team. Things were silent after that but legal threat started once again from Delhi now to clear the amount else the case will go to court. A girl keeps on calling from 11th Sep-13 no. being ([protected] and [protected]). I don’t know who these people and what is there intention but one thing I must say all of them are truly responsible for this harass. And I hereby declare each and all in RCOM team accountable for this plight.
I am still looking forward to end this issue and harass from the such well known Indian giant.
And requesting for the last time, for closing this matter once for all.
Thanks & Regards,
Anshul Choubey’
MDN Closed- [protected]
Mob: [protected]
This is bring to your kind notice that, I have been getting continuous harass from Reliance Communication team here in Bangalore. The issue in details is “ I was using a net connect+ data card device being MDN no- [protected], and have given the request for deactivating and terminating the services in July-12, and the same has been not used by me. But RCOM customer care team was least bother to hear any query and deactivated the service after numerous reminder post August-12 and from there on the harassment act started, which is continuing till date and the issue is unresolved. They are continuously sending the bill of Rs. 1205.47/- which is completely irrelevant and not pertaining to me. On top of that has sent many a times so called legal notices on my mail id threatening to pay the amount and then long follow up from different advocates, which is not at all ending. Such an unprofessional team that no one bothers to listen to the customer’s request but at the top of harassing by whatever ways. Post reaching my frustration level I have written my plight on Consumer complaints forum “; complain link https://www.consumercomplaints.in/my-complaints.htmlreliance-net-connect-being-billed-through-the-connection-is-not-being-used-c772493.html#...⇄ for hoping the resolution and indeed it worked when I received a call from Reliance Social Media team from Mumbai office to whom I have addressed the issue in details and got an assurance on this matter will get resolved and an apology from the team. Things were silent after that but legal threat started once again from Delhi now to clear the amount else the case will go to court. A girl keeps on calling from 11th Sep-13 no. being ([protected] and [protected]). I don’t know who these people and what is there intention but one thing I must say all of them are truly responsible for this harass. And I hereby declare each and all in RCOM team accountable for this plight.
I am still looking forward to end this issue and harass from the such well known Indian giant.
And requesting for the last time, for closing this matter once for all.
Thanks & Regards,
Anshul Choubey’
MDN Closed- [protected]
Mob: [protected]
Hi relianceada nodal officers,
As discussed over phone i am sending you the details of my postpaid issues.
I have been in continuous touch with you and reliance inbound and outbound customer care agents since 11 days now. Till date i spoke with you on your personal number [protected] and your landline number[protected] also i spoke with swapnil your outbound customer care agent on[protected] and saundarya on[protected]. I called to your customer care number *222 and[protected] lot of times and spoke with customer care agents to name few bipin, supervisor priyanka and team leader Saravanakumar and requested to transfer line to the floor manager but saravanakumar said that trasfering of line to manager facility is not available. I failed to understand why there is no facility available to speak to floor manager. No one helped me to resolve my issue hence this long email .
As you know, you processed my number transfer from prepaid to postpaid and got postpaid service started on 6th of december. I have been using this number since 5 years and i use to recharge maximum of Rs 200 per month when it was prepaid number you can verify this from your data base. As you told me that i can even reduce my calling amount to 50 % what i use to pay earlier so i thought to go for postpaid service and opt for singham plan.
I have not used data service or internet service since this number got changed to postpaid since 11 DAYS, still reliance charaged me for the data usage and sent out a bill of Rs 917 four days back. since 4 days my outgoing facility is barred and today i am getting a bill of Rs 1236. which is completely wrong billing. i failed to understand how can that be possible when my outgoing facility is barred and amount is increased. Just for a service of 7 days you are charging Rs 1236.
There two are the key numbers pertaining to my billing[protected] [protected]
Now as i have not used any data pack or data services revert this bill to my basic bill that is Rs 75 as per singham plan. Hope you will process this and get back to me at the earliest and i can have my services resumed to normal.
Regards,
Praveen
[protected]@gmail.com
As discussed over phone i am sending you the details of my postpaid issues.
I have been in continuous touch with you and reliance inbound and outbound customer care agents since 11 days now. Till date i spoke with you on your personal number [protected] and your landline number[protected] also i spoke with swapnil your outbound customer care agent on[protected] and saundarya on[protected]. I called to your customer care number *222 and[protected] lot of times and spoke with customer care agents to name few bipin, supervisor priyanka and team leader Saravanakumar and requested to transfer line to the floor manager but saravanakumar said that trasfering of line to manager facility is not available. I failed to understand why there is no facility available to speak to floor manager. No one helped me to resolve my issue hence this long email .
As you know, you processed my number transfer from prepaid to postpaid and got postpaid service started on 6th of december. I have been using this number since 5 years and i use to recharge maximum of Rs 200 per month when it was prepaid number you can verify this from your data base. As you told me that i can even reduce my calling amount to 50 % what i use to pay earlier so i thought to go for postpaid service and opt for singham plan.
I have not used data service or internet service since this number got changed to postpaid since 11 DAYS, still reliance charaged me for the data usage and sent out a bill of Rs 917 four days back. since 4 days my outgoing facility is barred and today i am getting a bill of Rs 1236. which is completely wrong billing. i failed to understand how can that be possible when my outgoing facility is barred and amount is increased. Just for a service of 7 days you are charging Rs 1236.
There two are the key numbers pertaining to my billing[protected] [protected]
Now as i have not used any data pack or data services revert this bill to my basic bill that is Rs 75 as per singham plan. Hope you will process this and get back to me at the earliest and i can have my services resumed to normal.
Regards,
Praveen
[protected]@gmail.com
To the Concern,
This is to draw your kind attention on the issues I'm facing, upon using your Reliance Wi-Pod with MDN no. [protected] since 1st Aug '15. I have bought the plan HARP i.e. Unlimited Pro 3 data for 6 months + dongle free. Once i visited your website, I found that almost Rs. 1600 /- was charged more while taking the connection, that too full in advance.
I tried to contact the concern person to raise the issue of net connection on 14t Aug '15. The same has never been resolved. Later the connection was restored automatically after 3-4 days. But now since last 2 days, I'm not able to get the speed as desired. Even the webpages are not opening properly. After speaking with your customer care several times the problem were never resolved even after putting a service request no.[protected].
Also I'm skeptical about the dongle which has been provided to me. It looks like a normal dongle and not the PRO-3 one.
Under the above circumstances, I'd like to discontinue the so called "services" of Reliance and would like to request to pay back my money at the earliest. Hope, I don't need to raise the issue at further level of your organization's hierarchy or take some unpleasant action that may harm your good will.
Thanks & Regards,
Dipanjan Adhikari.
Mob : (+91) [protected]
This is to draw your kind attention on the issues I'm facing, upon using your Reliance Wi-Pod with MDN no. [protected] since 1st Aug '15. I have bought the plan HARP i.e. Unlimited Pro 3 data for 6 months + dongle free. Once i visited your website, I found that almost Rs. 1600 /- was charged more while taking the connection, that too full in advance.
I tried to contact the concern person to raise the issue of net connection on 14t Aug '15. The same has never been resolved. Later the connection was restored automatically after 3-4 days. But now since last 2 days, I'm not able to get the speed as desired. Even the webpages are not opening properly. After speaking with your customer care several times the problem were never resolved even after putting a service request no.[protected].
Also I'm skeptical about the dongle which has been provided to me. It looks like a normal dongle and not the PRO-3 one.
Under the above circumstances, I'd like to discontinue the so called "services" of Reliance and would like to request to pay back my money at the earliest. Hope, I don't need to raise the issue at further level of your organization's hierarchy or take some unpleasant action that may harm your good will.
Thanks & Regards,
Dipanjan Adhikari.
Mob : (+91) [protected]
Worst Management, Worst Customer Care, Worst Services And worst in What Not?
Advice to all the consumers :
Don't buy any reliance products, else you'll fill cheated. They are cheaters as we all know. Reliance will siphon your money by providing nothing in the name of so called Services. No customer care, no officials, no body across the hierarchy will listen to or resolve your issues. Such a shameless bast...ards.
Advice to all the consumers :
Don't buy any reliance products, else you'll fill cheated. They are cheaters as we all know. Reliance will siphon your money by providing nothing in the name of so called Services. No customer care, no officials, no body across the hierarchy will listen to or resolve your issues. Such a shameless bast...ards.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Cheers,
RCOMcare