Reliance Netconnect — Pathetic speed on Reliance Netconnect

Address:

Dharwad, Karnataka

Reliance claims “Upto 3.1 Mbps”, I do agree that on wireless broadband achieving such speeds is tough as there would be so many parameters, constraints to get to that speed, that is from a company perspective.
But from a consumer perspective, I am at loss ! Why should I pay for half of what I am getting, then I should pay half the amount ? – It does make sense and logical !
I cannot have a clear conversation on skype calls or on Gmail calls, the speed is that pathetic !

Right now my plan is postpaid and I pay Rs 1100 per month. You can check the screenshots to see what I get regularly and what burst speed I get.

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Local Reliance Web World Representative:
Sir, there is some digging going on and some wires have been cut and so the speed is slow, when that is solved and that will happen in a week’s time. Then you will definitely get superb speed.
Me – ok (hehehe)

Call from billing representative:
Representative – Sir, the bill is overdue and hasn’t been paid.
Me – Yes, I have deliberately not paid, as I am not getting the speed what I need, why should I pay for something I haven’t used.
Me – I haven’t used for almost a month as the speed was no good.
Representative – Sir, please pay the bill so that I can make the consideration saying that you are a customer who pays bills on time and then I can escalate it faster.
Me – Ok. Lets see the response, after I pay the bill.

Response from customer care:
Sir, please change the mode from Netconnect+ to hybrid and vice versa and check, you will definitely see an increase, if not I will escalate the complaint. Everything done, but no response from the customer care.

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Neither customer care knows what mode to use nor the representative knows, it clearly says that Netconnect+ gives you beyond 3.1Mbps and hybrid gives lower speed, but still reliance representatives keep giving random settings to try out and none of them give satisfactory results.


The complete bill has been paid on Nov 19 which is due on Dec 2.

Payment details:
Date: 18-Nov-11
Receipt number: S[protected]
Mode of Payment: Cash
Amount: Rs 1530.00

Till now there is no call from customer care nor the billing representative.

So, I have decided to wait for Reliance Wireless Broadband customer care to come back to me and rectify the issue and atleast get me consistent 1Mbps so that I can make clear conversations on skype calls/gmail.
Or else I am returning the Reliance Netconnect+ and I do need a refund !!
And any other provider who could provide close of 1Mbps+ consistent speed can contact or comment here

Attachments:

1. Wireless Broadband in Hybrid mode
2. Wireless Broadband in Netconnect+ mode
3. Burst Speed in Hybrid mode: (this is a golden screenshot – happened only once !)