Reliance Netconnect — Fraud bill generated

Address:

Pune, Maharashtra

Dear sir,

I would like to complaint against Reliance Netconnet.... I am using Reliance connection since past few months and the services offerd by Reliance Netconnet is really Pathetic.. I AM USING 5GB PLAN (WORTH RS 827 INCLUDING SERVICE TAX) ... SEED GIVEN TO US IS VERY LESS ITS AROUND 22 KB TO 55 KB MAX BUT THE RELIANCE IS COMMITTING THAT TO WILL REVICIVE 3.2 MBPS...

WHEN I PURCHABED CONNECTION I WAS LIVING IN (VISHAL NAGAR, PUNE AREA)
ON JULY I MOVED TO NEW SANGAVI, PUNE .... SEEP IN THIS ARE IS NOT COMMING AT ALL IT TAKES EVEN MORE THAT 10 MINUTES TO OPEN GMAIL... AND THE SPEED SHOWING IN RELIANCE SOFTWARE IS 3 TO 5 KBPS.... THIS IS HORRIBLE ..... :(

i REGISTERED COMPLAINTS AGAINST RELIANCE CUSTOMER CARE ... AND THEY TOLD THAT IN UR AREA THERE IS A SPEED ISSUE .... OKEY THEN I TOLD I WOULD LIKE TO DISCONTINUE MY CONNECTION... THEY COME UP WITH A PLAN THAT THEY WILL NOT BE CHARGING ANY MONEY UP TO 3 MONTHS AND WILL CHANGE MY PLAN TO 2GB... AND NO MONEY WILL BE CHARGED FOR THIS PERIOD OF TIME.....

AFTER ONE MONTH PASED THEY GENERATED MY BILL FOR THE JULY 2011 MONTH FOR AMOUNT 827 RS... THIS IS A FRAUD TO THE CUSTOMER ... ONE THEY COMMITED WHY WAS THE BILL BEEN GENERATED....

ON DOING EN-QUERY WITH RELIANCE CUSTOMER CARE THEY TOLD ME THAT THIS BILL IS GENERATED FOR THE JULY MONTH ... AS U ARE PUT IN FREE PLAN FOR 3 MONTH BUT IT WILL START FROM UR NEXT BILLING CYCLE... THIS TERMS AND CONTITIONS WAS NOT TOLD BY THE RELIANCE TEAM AND CHEATED ME...

NOW THE QUESTION ARISES WHY SHOUL I PAY THE BILL FOR THE JULY MONTH AS I THERE IS NO SPEED, NOT ABLE TO ACCESS INTERNET PROPERLY..

THIS IS A OFFENSE NOT TO TELL THE CUSTOMER THAT UR FREE USAGE PLAN WILL START FROM THE NEXT BILLING CYCLE...


SUMMARIZING THE ISSUE FACED :

1) CHEATING DONE BUT NOT AS IT WAS TOLD THAT MY FREE PLAN WILL START FROM NEXT BILLING CYCLE. OTHER WISE I WOULD HAVE DISCONTINUED THE SERVICES OFFERED BY RELIANCE. THE BILL GENERATED BY RELIANCE IS A FRAUD BILL.

2) SPEED CLAIMED BY RELIANCE IS 3.2 MBPS BUT NOT EVEN 5 MBPS I RECEIVE IN MY AREA

3) ON ASKING THAT I WANT TO DISCONTINUE MY SERVICE WITH RELIANCE NOT... THEY TOLD FIRST YOU PAY BILL THAN ONLY WE WILL DISCONNECT.

4) ON LOGGING COMPLAINTS THEY DO NOT COME BACK THAT THE SERVICE REQUEST RAISED IS CLOSED TO YOU PROBLEM IS NOT RESOLVED..


RELIANCE IT CHEATING THERE CUSTOMERS....

PLEASE FIND MY DETAILS AND PLEASE DO NEEDFUL:

NAME : NEERAJ VERMA
RELIANCE DEVICE NUMBER : [protected]
ADDRESS: A-30, GROUND FLOOR, LANE NO. 2, NEW SANGAVI, NEAR KRISHNA CHOWK, PUNE, MAHARASHTRA, 411027, INDIA
EMAIL ID: MCA.[protected]@GMAIL.COM
MOBILE : [protected]

Regards,
Neeraj Verma
mob : [protected]