[Resolved]  Reliance Postpaid — CUG CHARGES

Address:

Uttar Pradesh

dear sir ,
I'm being charged additional 50 rs every month as CUG Recurring charges every month .my phone number is [protected].

As i am not in habit of seeing the bill statement carefully, i used to pay the bill without seeing the details ,though this time i noticed the details & found that I've been charged extra rs 50 as cug since past many months , since NOV - FEB 2012 i guess.earlier there was no such charges and i have not given any request as my rel to rel free national, my plan is 440 on net oldest plan of RCOM.

when i called reliance customer care, they told me that they have no solution for this & they wanted me to go to reliance web world & when i went to reliance web world they also didn't gave any satisfactory response .

I've been a reliance customer for past 7 years & am not at all satisfied with the customer service after this..
i just want to request RCOM to deduct these charges from my bill & deduct or give me a refund in my bill by seeing my previous bill history as i was charged rs 50 extra as CUG charges since June-July 2011.
seeing all this i feel like switching to any other telecoms may be airtel or vodafone.

a frustrated customer

Mr ANUBHAV SRIVASTAVA ,
MOBILE NO. - [protected],[protected](CONTACT NO)
[Complaint comments]