[Resolved]  Reliance Prepaid — Unnecessary deduction of balance

Address:

Hoshiarpur, Punjab

Reminder no. 1
(Dt. 02.02.11) i have recharged my mobile no. [protected] through shopkeeper demo mobile account, First time my balance is deduct i ignore it, i think it should be my mistake, second time i recharge my account successfully check my balance its ok. after one day company deduct the amount of rs. 60, when i inquirer the customer care exec. say the movie masala service is activated so the balance is deducted. but i could not activate this service, then i says to customer care execu please disconnected this service & do not disturbed service is activated. i receive a sms the all services is unsubscribed in this no. and also a sms rece. The DND service is activated in this no on dt 28.1.11. on 01.02.11 rs. 30 is deducted by the company again i inquirer to customer care exec. he says at 7.00 pm you subscribed "mera wala gana" but i can't subscribed this service. i called to customer care, i am getting some irritation answers from that guys Mr. Gautam and Mr. Rasjesh (supervisor) has disconnect my call, After that i again call to CCE at that time Mr. Gaurav attend the call i say please transfer the call to your senior exec. but he me on hold for at least one hour and disconnect my phone (on dt.01.02.11 between 8.00pm to 9.30 pm). the customer care exec. Rajesh is very harass me. Please solve my problem and take necessary action against these person.