[Resolved]  Reliance Resq — Atrocious Service

Address:

Gautam Buddha Nagar, Uttar Pradesh

I am a resident of noida and had purchased my HP laptop from the reliance digital showroom in Ghaziabad in 2009.I had also opted for an extended Protection Plan through Reliance Resq.Last month I had submitted my laptop at the resq desk in ghaziabad reliance digital store.They'd promised to repair it within 15 days.I have been constantly calling them up to check the status but the respose is always casual.The person working there,named Mahender, keeps on giving excuses upon excuses like sir its in process,a part was taking time,assembly not done,etc.It has been more than a month since I had submitted it at resq.There is no number of resq,and the one provided in the bill is always busy.Last week I had talked to the same guy who'd said that he'll call me the next day to give a fixed date of return.Nothing of that sort has happened.I am furious and the? laptop being an essential gadget for my work,I am in a fix. I have been reading forums and have come to the knowledge that Reliance Resq customers everywhere have been suffering the same fate!! Will I ever see my laptop?

Hemchandra Dutta