Subject : Cell-phone call droppings
Is Reliance reliable? Absolutely not. "It is not just unreliable, it seems devious and self-seeking", says Mr Sharma, a resident of Shillong town. ' Why alone Reliance, all the cell-phone service providers, as Airtel, Aircel, have only one concern, that is to spin the money as fast as possible", quips Mr Dhar.
Yes, ours call-making business aside, we the consumers cannot even make an inquiry about the inadequacy of the company's service in Shillong, Meghalaya. Its free toll numbers like 200, 9863098630, …, are eternally busy. Why does it so happen? The answer is not far to look for. The company has gone all out to entice the customers into its business net but is moving extremely slow in upgrading the infrastructure and setting malfunctioning system right. They have been giving so much connections which can’t be sustained by the low capacity machinery equipments they have here.
There are a host of other flaws in the system. The Call-dropping is one of the worst, for which the call-price is charged from the consumers for no fault of the latter. Especially to make an STD call one may loose five times more than the actual cost amount because he may need to make five attempts (all five attempts ending up in call-droppings) before getting the line through. Having been faced with same problem, I had visited the Reliance office in Shillong to intimate my plight and to request for refund of charges for all call-droppings. But to my sheer disillusionment, the concerned officials without any qualm and unapologetically claimed that the company is not responsible for any call-droppings. Are these companies to take delight and make money by putting the consumers in miseries?
Here it becomes my fervent request to your honourable office to do the needful against all mobile service providers who have been charging the prices for call-droppings. I feel, if there is anything like ethics in business, these so-called companies should be willing to refund the automatically charged costs along with compensation for such call droppings.
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