[Resolved]  Reliance Telecom — Charging unnecessarily

I had lost my Reliance phone and my sim card. when I went to purchase a new SIM card at reliance web world they charged me 400 Rs. even when the customer care told me that you can purchase anew sim card by paying 100 Rs. only. Other web world executives told me that they charge only 100 Rs. and all other telecom companies also charge 100Rs. The web world executives are not at all aware of any plans. I think no one should go for this worst service, as i complained to reliance, but didnt get any response.