[Resolved] Reliance Telecom — exorbitant, unethical, unlawful billing and harassment practices to the consumers by the RCOM

Sudhir Wani

from Aurangabad, Maharashtra

Address:

Aurangabad, Maharashtra

Dear Sir,

We were receiving telecom services of RCOM under group users for our business activity from May 2012 to Jan 2013. We have specifically intimated about restricting to activate any extra service without our written request and we will not pay for any such activation. Unfortunately additional charges were included to us. They charged regularly the Value Added Services like Love tips, W18bolly, Merawala Gana, Net Usage, R-World and many more. They abruptly disconnected the services of all my group numbers despite I regularly paid the monthly bill with in time for and up to Aug 2012.
We would like to bring facts about exorbitant, unethical, unlawful billing and harassment practices to the consumers by the RCOM i.e Telecom service provider.

We have communicated several times about defective charges and wrong billing. Our communication was purposefully remained without any reply to us. After our continuous follow up RCOM accepted that they have wrongly included charges in the bill amount.Mean the while all of a sudden services were discontinued neglecting my calls and contacts in person with RCOM. This has caused huge losses to our company. Ultimately I was forced to have alternate arrangement for my group users. Sir you are aware to have activation of group users needs lot many formalities and minimum time period to have new facility. Now company claims the bill for the period for which no services were utilized. Scrapping of services was intimated to RCOM.
Now persons from Reliance Company are frequently harassing for bill payment. I have already paid the extra bill amount to Reliance. Now RCOM is harassing us for payment o[censored]nlawful, illegal so called dues.
This is not only wasting my time but causing my reputation.
I earnestly request you to look into the matter being supreme authority in the matter and give me justice and penalize RCOM for defective services.

Thanking You.

Regards

Millennium Associates
SdWani
[protected]
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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muneerullah

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This is happening specially in Reliance only we have three numbers at our home from Reliance. Each number they have deducted 10 rupees and this is happening frequently.

for my one number they have deducted 30 rupees for the caller tune even after complaining they say it is correctly deducted. they are reluctent to accept their system mistake

dasmanami

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I have a reliance postpaid no which have ISD facility etc. But i am facing very much problem with this ph no. From June 28 to August 04 I was outside the country and the ph was switch off. but I am feeling surprised after getting the bill amount of Rs. 260.13 for the period of 05/7/10 to 04/08/10 . My postpaid plan is Rs. 99/- . During that period the mobile was not operated as I was outside the country as roaming facility was not there.

Again when I have reached Delhi on 4th of August morning there was no outgoing call facility as well national roaming facility. And due to blocking of outgoing facility as well as national roaming facility I faced a big trouble. In the account it is mentioned that my credit limit is Rs. 3500/ and my security deposit is Rs. 1500/-. The customer care said as I my bill for the month of May –June Rs. 266.73 is due so that the outgoing facility is blocked.

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My Ph No:[protected]
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NAME PHONE NUMBERS OPERATOR

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Dear Sir/Madam,

Myself Ganesh Ambokar([protected]) using this pospaid connection from last 3 years,I am really dissatisfied with the services of your company from last 1 week.I had activated instant conference facility on 22-06-11 & i got confirmation sms also 40rs charged for 1 month. Till now i not able to use this facility inspite of given 2-3 times complaint. Everytime your executive tell me it will get resolved in 24 hours.But its been a week now but not even bother to call & check the status.2 days back i had spoken to one of your Senior in customer care but all in vain. I had decided to switch mobile portability to vodafone.

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mera nam aslam karbhari hai. mene relince ke gsm mo.no.[protected] per 31/7/2011 ko 99rs ka 6gb ka plan activate karvaya tha jo activate hone ke ek hafte bad bhi nahi khul pa raha jiki sikayat kai bar karne per bhi company iska solution nahi kar rahi.plz.aap isme meri madad kijiye.

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