[Resolved]  Reliance Telecom — Wrong billing and charging the customer illegally

Address:Surat, Gujarat

My name is Bulganin Sadh and my telephone no.is [protected].By Mistake some how the mobile T.V subscription was activated on my no. in June2011.When i realizwd about the charges i call the cuatomer care dept. on the very same day and asked to cancell all the subscriptions regarding mobile T.V.He assured me that the subscription is not activated and there would be no more charges.
But when i received my Bill in July I found there are charges of mobile T.V Subscription.So i went to the Web World (Ground Floor Shops House D 21st Century Business Centre, Beside World Trade Centre, Ring Road, Surat - 395002) And requested to cancell all the subscription regarding this mobile T.V, they told me there would be no more future charges for this.The complaint no. given to me was Ivr[protected] &[protected].
But Again when i received the bill in August the charges where still there. I went to the Web World and Spoke to the Customer Care also They told me that they will forward a mail regarding this and the charges and the subscription would be cancelled.
But Again when i received the bill in September the charges where still there. I went to the Web World in Delhi Because at that time i was in Delhi.they told me to Deposit the Amount Deducting the the Charges and they again forwarded a mail regarding this.
Unfortunately when i received the bill this month October All the Charges Are Still There.AND NOW AGAIN WHEN I WHENT TO THE SAME WEB WORLD IN SURAT THEY ARE AGAIN REPEATING THE SAME THING.THEY AGAIN TOLD ME THAT THEY WILL FORWARD THE MAIL REGARDING THIS.AND WHEN I TOLD THEN I NEED THE COMPLAINT NO. REGARDING THIS THEY TOLD ME THERE WOULD BE NO COMPLAINT OR REQUEST NO REGARDING THIS A I HAVE ALREADY MADE A COMPLAINT ON 19TH OF JULY.
ON INSISTING Mr.SHAYEED AHMED THE PERSON OVER THERE PROVIDED ME WITH A NO.18579, AND TOLD THIS IS THE REQUEST NO AND WHEN I ASKED WHEN THIS PROBLEM WOULD BE SOLVED HE TOLD ME IT WOULD TAKE 10 TO 15 DAYS.
From the past Four Months the company is going on charging me and nothing has yet been done.
I think this is the company policy to loot the people.
I would request all the people who read this IF YOU HAVE A RELIANCE CONNECTION BE CAREFULL AND IF POSSIBLE NOW WE HAVE THE WAY TO BE SAFE OF THIS FRAUD COMPANY PLEASE PORT YOUR NO.BEFORE ITS TOO LATE.AND YOU GOT STUCK IN THIS SORT OF PROBLEM.JUST IMAGINE THE SERVICE WHICH WAS REQUESTED TO DEACTIVATED ON19TH OF JULY IS STILL ACTIVE AND THE COMPANY IS CHARGING ME,AND ONE MORE THING I LOST MY MOBILE IN THE MONTH OF JUNE AND FROM THEN I AM USING A PHONE WHICH DOES NOT SUPPORT ANY OF THESE SERVICES WHICH MEANS I CANNOT USE ANY OF THE SERVICES IF I WANT THEN ALSO. BUT THESE GUYS ARE STILL GOING ON CHARGING ME.
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Aug 13, 2020
Complaint marked as Resolved 
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