Reliance Telecommunications — Recharge not received

Address:Mumbai City, Maharashtra

I made an online recharge for reliance's 3G Data services via the Reliance online website on 27th October 2012 on my Reliance GSM no. [protected] for Rs. 3000 (30gb of Data for 6 months validity (receipt id is AMIR[protected] followed by a recharge of Rs.109 as talk-time on my number (receipt ID is AMIR[protected]

till date, I have not got my balance of Rs. 3000 (30GB data with 6 months validity) and my recharge for the purpose of my talk-time has been drained almost instantly.

I filed two complaints via reliance customer care, complaint ID[protected], and without the resolution of my problem, after two days I just receive an SMS saying that your complaint has been resolved, with me neither receiving my money or my balance for which I paid for.

How such a company has received an award for the best customer service puzzles me, and regardless of whether I receive my balance for the services I paid for or not, this is my last financial transaction with this company, I have to say that I am very dissappointed in reliance for treating their consumers in this manner.

looking forward to a reply and a resolution at the earliest
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